HotelClub Reviews 

1,266
TrustScore 2 out of 5

2.0

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Rated 4 out of 5 stars

Location was great; right off the highway. Room was clean, bed comfy. Very polite & helpful staff. Great hot breakfast if you're not gluten allergic. Had enough alternatives for a good breakfast a... See more

Rated 2 out of 5 stars

Very disappointing stay, I asked for ground floor room as suggested when booked only to be told none available strike 1 second issue we tried calling reception as it showed on handout and didn't work... See more

Rated 1 out of 5 stars

I just had my account taken over by someone else and it took a whole week to sort out leaving my account member points and worst of all my card details viololated. Customer promised she will within 7... See more

Company replied

Rated 1 out of 5 stars

I had booked a hotel room for 4 nights, and received the confirmation email. But 10 min later I received another email... now its my cancellation confirmation email. And the local Hotel in Eur... See more

Company replied

Company details

  1. Travel Agency
  2. Hotel
  3. Travel Aggregator

About HotelClub

Information provided by various external sources

Fast, secure and easy to use online hotel reservation service. Lowest hotel rates and real-time reservation.

Contact info

2.0

Poor

TrustScore 2 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.0

All reviews

(1,266)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Best rates

Hotel club offers best prices for hotels worldwide, but it is a bit rigid when it comes to change of reservation, I had to contact hotel directly for change of dates.

September 3, 2015
Unprompted review
Rated 5 out of 5 stars

Great site to shop for hotels

I have been using hotel club for several years. Although I do check other travel portals but I find this site really offers value for money. Choice of hotels are great and I can trust the room rates with my eyes closed

September 3, 2015
Unprompted review
Rated 5 out of 5 stars

One of the loveliest hotel I have stayed in

Nice welcome when u get to reception. The staff are very friendly and helpful. The room was spacious, modern, clean, nice and comfortable. Bathroom had a jacuzziI and a separate shower which was a good size. love the fact that the card that opens ur door also works the lights and electric. So no wasting of energy. Wide variety of food and fresh fruits, cakes etc. even if ur a vegetarian there was plenty to choose from. One minus is there are lots of stairs to go up and down and I found it a bit tiring sometimes. There are lifts but I sometimes ended up in the wrong place. But overall a great place to stay would recommend it

September 3, 2015
Unprompted review
Rated 5 out of 5 stars

Great service

Since a lot of years I book with Hotelclub.
Easy and confortable.
Great support in case of problems.

September 3, 2015
Unprompted review
Rated 1 out of 5 stars

No customer service

Through Ratestogo I booked the Sonya Hotel in Rome six moths in advance and when I arrived they bumped me off to another hotel near by. I booked the Sonya Hotel because I wanted to stay there not somewhere else.
When I complained to HotelClub, I was told that I did not have to pay extra for the other hotel because the Sonya had paid on my behalf.
What a joke - I did not get what I paid for and after a number of further emails I was offered 70 bonus points as a settlement, once again what a joke.......
The problem goes further as I have been online and read many reports of the same complaint against this hotel around the time of my stay but your organisation still offers it to your customers - unbelievable!!!!!!
Don't hide behind the Terms and Conditions when your customers have been ripped off - Display some customer service!

September 3, 2015
Unprompted review
HotelClub logo

Reply from HotelClub

Hi Andrew,

Your comments have been noted and we sincerely regret any dissatisfaction you may have experienced with your reservation. HotelClub always welcomes feedback and would like to assure you that customer satisfaction is our priority.

Please provide me with your best method of contact and/or your booking confirmation and I will get in touch with you to rectify the issue.

Best regards,
The HotelClub Team

Rated 5 out of 5 stars

Best hub to find great deals

Best place to find great deals and at the same time get rewarded, I book all my hotels through them and accommodate the rewards and use them for future booking.

A realizable source and never had issues regarding my booking

September 3, 2015
Unprompted review
Rated 5 out of 5 stars

hotelclub

Have found dealing with the Hotelclub a rewarding experience not only are very good deals on offer when I recently telephoned for help while looking for accommodation in Melbourne the help I got was first class , it certainly will be the first site I look at when booking in the future.

September 3, 2015
Unprompted review
Rated 5 out of 5 stars

Cannot Fault

I have been using HotelClub for a few years now. Excellent communication & i have never had any issues with my bookings

September 3, 2015
Unprompted review
Rated 5 out of 5 stars

Not quite the 4.5 star rating as advertised

Very comfortable and quiet room. Could not hear any external noise including the Southern Cross Railway Station next door.
Bathroom fittings & overall finishings do not reflect the 4.5 star rating. However I will stay again.

September 3, 2015
Unprompted review
Rated 5 out of 5 stars

Reliable and good

Good service I often use.

# Always reliable, offering a wide choice.
# Customer service always helpful, efficient and good when I've needed to use them.
# Quick and simple to use.

I'd happily rate this highly and recommend it enthusiastically.

September 3, 2015
Unprompted review
Rated 5 out of 5 stars

My Primary Booking Site

I've been booking hotels through Hotelclub for many years now and it is by far my #1 booking site . I shop around on all the sites and Hotelclub usually offers the best rate - if not the best, the rewards make up the difference. If I could think of any critique, it's where I've found many other booking sites to be offering up to 15-20% off promo codes these days, Hotelclub promo codes are hard to find, but I still enjoy the fact that I know the booking is always safe, secure, well-priced and have never experienced
any hassles when I reach my destination.

September 3, 2015
Unprompted review
Rated 4 out of 5 stars

easy to use, very direct

navigating the site was easy. There were fewer distractions than most other booking services. Eaay payment processing and quick confirmation.

September 3, 2015
Unprompted review
Rated 5 out of 5 stars

Nice room. Good location.

We stayed at the Ambassador Hotel in Perth in August 2015. The hotel was in a good location, close to the CBD and public transport. The breakfast buffet was excellent. The room was very nice, quiet and with a comfortable bed. The staff were friendly and helpful. I would recommend this hotel to anyone wanting to stay at a reasonably priced hotel in the Perth CBD.

September 3, 2015
Unprompted review

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