HotelClub Reviews 

1,266
TrustScore 2 out of 5

2.0

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Rated 4 out of 5 stars

Location was great; right off the highway. Room was clean, bed comfy. Very polite & helpful staff. Great hot breakfast if you're not gluten allergic. Had enough alternatives for a good breakfast a... See more

Rated 2 out of 5 stars

Very disappointing stay, I asked for ground floor room as suggested when booked only to be told none available strike 1 second issue we tried calling reception as it showed on handout and didn't work... See more

Rated 1 out of 5 stars

I just had my account taken over by someone else and it took a whole week to sort out leaving my account member points and worst of all my card details viololated. Customer promised she will within 7... See more

Company replied

Rated 1 out of 5 stars

I had booked a hotel room for 4 nights, and received the confirmation email. But 10 min later I received another email... now its my cancellation confirmation email. And the local Hotel in Eur... See more

Company replied

Company details

  1. Travel Agency
  2. Hotel
  3. Travel Aggregator

About HotelClub

Information provided by various external sources

Fast, secure and easy to use online hotel reservation service. Lowest hotel rates and real-time reservation.

Contact info

2.0

Poor

TrustScore 2 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.0

All reviews

(1,266)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company

I have used HotelClub for several years for hotel bookings - mainly in Europe, but also in Australia and New Zealand. They have a great range of hotels at good prices and their website allows you to determine hotel facilities and location quite easily. I have never had a problem with the bookings - all have been made and we have stayed in the hotels with no difficulties. Indeed, many of the hotels were even better than we had been led to believe from the descriptions!

I would recommend them to anyone who is seeking to book a hotel.

June 2, 2015
Unprompted review
Rated 5 out of 5 stars

HotelClub and Metro on Pitt Hotel were amazing

I recently had a trip to Sydney for a girls night out. The team at the hotel were professional, courteous and very helpful. Check in and Check out was seamless and with no fuss. The room was neat and tidy and the bed was very comfortable. Metro on Pitt Street is close to public transport and is an easy walk (less than a minute) to George St entertainment district.

June 2, 2015
Unprompted review
Rated 5 out of 5 stars

Where to go if you want a hotel with no fuss

I have been using the HotelClub website since 2003 and have never had any problems. Although not a constant traveller I have booked hotel rooms in India, Singapore, Australia, New Zealand, France, Belgium and the UK over the years and have found the site easy to use. The company publishes all reviews of hotels (both good and not so good) and therefore gives the customer sufficient information in order to make a decision. As is apparent in my rating score I would (and have) recommend(ed) HotelClub to anyone.

June 1, 2015
Unprompted review
Rated 5 out of 5 stars

HotelClub rocks

I have used hotelclub about 5 times over the last 12 months, significantly more frequent than other hotel sites. I find that the pricing are the best most of the time and they do offer loyalty rebates for the next transaction. They have a vast range of hotels to choose from, with good details on the rooms. Booking through the computer browser or mobile devise is generally a breeze. Will definitely use again and recommend to others.

June 1, 2015
Unprompted review
Rated 2 out of 5 stars

I felt pressured to make a reservation when I was not ready.

Although friendly, the representative could not guarantee that my reservation would be exactly what I wanted. I called over 3 months in advance to get a 1st floor room for my disabled husband with 2 double beds for 3 adults staying in one room; neither could she guarantee, yet she said I could call the hotel a month before to find out if the double beds were available. Well what good was it if I could not have the first floor? As many times as I have used this service in the past and been very happy; this time I am very displeased.

May 31, 2015
Unprompted review
HotelClub logo

Reply from HotelClub

Dear Emilie,

Your comments have been noted and we sincerely regret any dissatisfaction you may have experienced with your reservation.
HotelClub always welcomes feedback and would like to assure you that customer satisfaction is our priority.

Please provide me with your booking number so I can look into this further for you and try my best to assist.

Best regards,
The HotelClub Team

Rated 5 out of 5 stars

Convenient to use; Attractive to book.

Booking was with ease. Necessary information was made available on the site. Even offered a price discount of a few dollars for repeat customers. Made the offered price cheaper than other booking sites. Will use the services again if the prices are competitive and attractive.

May 31, 2015
Unprompted review
Rated 5 out of 5 stars

Easy. Efficient.

Best online accomodation system I have dealt with. Range of options with great value for money and great opportunity for rewards.

May 31, 2015
Unprompted review
Rated 5 out of 5 stars

Always consistent

We have used Hotel Club many times over several different trips. We have always found them to be professional and trustworthy. When we have had to cancel a booking, there has never been any problems with that. The bonus points you accumulate to put towards future bookings has been very helpful.

May 30, 2015
Unprompted review
Rated 4 out of 5 stars

VERY HAPPY!!!!!

The overall prices and services and locations were very good to outstanding and very affordable. One small issue was when we booked at a water park resort we thought it included the water park as we had to pay extra.

May 30, 2015
Unprompted review
Rated 5 out of 5 stars

Best company out there

I wasn't sure an Australian company would suit my needs for hotel searches here in the U.S., but I was pleasantly surprised that not only were they seemingly able to negotiate with hotels for better prices (exact same rooms at the exact same hotels on hotels.com and kayak.com) but also a much more elegant and user friendly app than all others I've ever seen. Their follow up and support is just enough, not too much or too little. I've now used them several times as I've discovered that they are a well run, consistent, and very trustworthy company. Awesome job guys. I'm glad you exist!

May 30, 2015
Unprompted review
Rated 5 out of 5 stars

Smart Traveller

Hi I travel alot as single person. I find hotel club give good rates and service. Whether it's booking or needing to cancel or amend just as easy. Their online chat is also very usefuI when booking or comparing rates.

May 30, 2015
Unprompted review

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