HotelClub Reviews 

1,266
TrustScore 2 out of 5

2.0

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Rated 4 out of 5 stars

Location was great; right off the highway. Room was clean, bed comfy. Very polite & helpful staff. Great hot breakfast if you're not gluten allergic. Had enough alternatives for a good breakfast a... See more

Rated 2 out of 5 stars

Very disappointing stay, I asked for ground floor room as suggested when booked only to be told none available strike 1 second issue we tried calling reception as it showed on handout and didn't work... See more

Rated 1 out of 5 stars

I just had my account taken over by someone else and it took a whole week to sort out leaving my account member points and worst of all my card details viololated. Customer promised she will within 7... See more

Company replied

Rated 1 out of 5 stars

I had booked a hotel room for 4 nights, and received the confirmation email. But 10 min later I received another email... now its my cancellation confirmation email. And the local Hotel in Eur... See more

Company replied

Company details

  1. Travel Agency
  2. Hotel
  3. Travel Aggregator

About HotelClub

Information provided by various external sources

Fast, secure and easy to use online hotel reservation service. Lowest hotel rates and real-time reservation.

Contact info

2.0

Poor

TrustScore 2 out of 5

1K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.0

All reviews

(1,266)

1 review in the last 12 months

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Rated 5 out of 5 stars

Wide range of hotel choices and great service

When booking accommodation throughout the world, I always use HotelClub to review my options. HotelClub has a wide range of accomodation choices and the loyalty program provides significant discounts. The discount amount accumulates until you want to use it and there are no minimum amounts before you can claim the discount. I have received great service on a number of occasions when I had to cancel a non-refundable booking and HotelClub negotiated an alternative date for the booking.

May 29, 2015
Unprompted review
Rated 5 out of 5 stars

always on point

I'm so grateful for the excellent service that was provide for me from Hotelclub.com . We were going to travel to Mexico city on Easter 2015 from Norway, the personal answers every question I had. They called the hotel to confirm our reservation was on their system, got notifications by text message and E- mail instantly once all the process was finalize. I encourage anyone to use Hotelclub.com. Ask every question that is on your mind, they kindly will assist you at anytime. Your are dealing with professionals who know their job.

May 29, 2015
Unprompted review
Rated 4 out of 5 stars

Worth joining for the discounts.

I use HotelClub quite frequently as the rates are competitive, huge range of accommodation facilities to choose from and most especially the bonus credit you can use toward future bookings. At one stage we had built up so many credits we stayed on the Sunshine Coast for $20 a night in a great property.
On the rare occasion I have had to cancel a booking (I think twice?) it was a very easy process and I my refund was processed accurately and timely.

May 29, 2015
Unprompted review
Rated 5 out of 5 stars

Love this rewards program

It's wonderful to belong toa rewards program that makes booking a cinch, pays me back for my Loyalty and works perfectly every time.
I love knowing that wherever I am all I need to do is click on the Hotel Club app and within minutes I'll find the accomodation I need at affordable prices.
Hotel Club are reliable, trustworthy and up-to-date.
Love love love.

May 29, 2015
Unprompted review
Rated 5 out of 5 stars

I trust HotelClub for good hotel rooms

I use HotelClub due to:
1. the affordable prices quoted with no hidden costs.
2. the loyalty points system they use. Points which can be used in the next hotel booking.
3. the 24 hours phone service which is very useful when reservation problem arises.

May 29, 2015
Unprompted review
Rated 5 out of 5 stars

No problems

I use this site to organise all my over night stays. It has always been stress free, and trust worthy, even when I have to change my reservation.
Some times I compare to other sites - and I'm still ahead.
It's great!!!

May 29, 2015
Unprompted review
Rated 4 out of 5 stars

Save time sorting out accommodation

HotelClub makes finding accommodation easier all round the world. Only once have I found the accommodation not what I would have expected from the wording and rating on the site and I have stayed in HotelClub accommodation in Australia, Europe and the US. At times I have felt I could have got the accommodation more cheaply by booking directly with the hotel or through another site but overall I am more than happy to keep using HotelClub as it saves so much time and gives you so many choices. It is great to receive discounted rates through their special offers and because of the accumulation of rewards from previous stays. It is nice to be able to get help from HotelClub when something goes wrong like having to cancel our hotel in New Orleans because Hurricane Katrina arrived before us!

May 29, 2015
Unprompted review
Rated 4 out of 5 stars

Good service at all times

During a few years I have used this service and so far felt it works well. Sometimes the hotels I would like to book are not available in the list but usually that is not a big issue. Will continue to use the service if it stays as good as it has until now.

May 29, 2015
Unprompted review
Rated 5 out of 5 stars

Every booking perfect

We have made lots of bookings with Hotel Club over the years and every one of them has gone exactly as planned. I would certainly recommend and use Hotel Club for booking the best hotels at the best price and earn good reward dollars towards the next booking as an extra bonus.

May 29, 2015
Unprompted review
Rated 5 out of 5 stars

Booking with Hotelclub is "easy as".

Have used this site for booking rooms both in Australia and overseas for some years now and as the heading says "easy as". The prices are always competitive, discounts are great, bookings are always honoured and have even received free accommodation. I find it so easy and reasonable that now I don't even look at other sites.
Highly recommended.

May 29, 2015
Unprompted review
Rated 5 out of 5 stars

Great Deals

Booking.com was my usual go-to website whenever I needed to book a hotel until I discovered HotelClub. I think it's a great site for hotels booking. Nice discounts and with the periodic discount codes, you can really get a good deal from HotelClub. No problems with the sales purchase and realization too. Thumbs up! Having used once, I've since been recommending it to people around me. Not forgetting another sweet thing is gaining dollars on each booking to be used on your next booking. sweet.

May 29, 2015
Unprompted review
Rated 4 out of 5 stars

Recommended

HotelClub has been used many times to book hotels with success. Their rewards system is great often saving me money on bookings. The range of hotels is great and the live chat option if needed is effective.

May 29, 2015
Unprompted review
Rated 5 out of 5 stars

Got the best result

Had looked around all the other sites for this specific hotel. Some didn't include it and others were higher priced. So, HotelClub got me the best deal in the end!

May 29, 2015
Unprompted review

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