Hoteltonight Reviews 

DANGER ⚠️ Booked a hotel in Manchester Piccadilly wasn’t allowed to use the room due to
COVID-19 restrictions. Was then refunded by the hotel I’d booked only for HotelTonight.com to keep the money and offer me credit. Credit I have repeatedly refused, if you must use an app booking.com is a lot better!

This website is a scam. The fees on their website do not reflect what the hotel charges. When I complained they gave by a refund which, they said, I would be able to apply to my next reservation. There was no refund to apply. I spent over an our with their support team, which was useless. Please, please, please, stay away from the.m

They canceled my credit from April 2020. they refused to work with me well knowing we are in a pandemic. They gave me a lesser amount coupon but locked my account for the dates I want to use it for. No matter which city I choose they have Aug 28th locked.

Terrible customer service. They refuse to abide by their own stated customer service policies.

Horrible!!! I am right now T a hotel where I am paying 100 dollars more via Hotel tonight than it would have cost me on line or at the hotel 🤬😡.
Save yourself money and avoid this app.
Regards.

Don’t waste your time! Way better platforms out there like anyone but this crooked site. Total money grab once they get your money they've got you by the balls. Spoke with the manager name Raul C. Total donkey.

The worst company ever! Stole my money and was stuck with out a hotel

FYI to the many people with complaints - Airbnb owns HotelTonight. Maybe you will get further calling Airbnb?

I needed a room for later the same day and noticed the HotelTonight ad offering discount prices for same day vacancies. I jumped on it, and instead of the same day I was booked for the next day. I immediately sent a message pointing out the error and asking it be cancelled. I never heard anything from them, and the hotel they booked me at said only HotelTonight could cancel the booking. They did say they wouldn't submit the credit card charge from HotelTonight as is the usual process, and they didn't. The charge showed up as a direct charge to the credit card from HotelTonight (not the hotel). This was never authorized. In my view, this is theft, pure and simple. Warn your friends about these guys.

I would give this property zero stars if I could!!

I booked two nights last week during spring break. I was unfortunate and did not think ahead that during my drive from Michigan to Miami there would be no where to stay (everything sold out do to spring break), therefore was exhausted and was calling hotels ahead of time to make sure when I finally did arrive that I would be readily checked in to our rooms. I called Hilton Cabana at appx 615am to add an additional night but specifically asked if I went to the property our rooms would be ready and the reservations person stated that yes, they had two rooms available for immediate occupancy when I arrived. So I went ahead and added the additional night. That was not the case. When I arrived I was told by the rude girl at the desk, that "we are allowed to say that but offer no guarantee since check-in is at 4p." I could not believe it, but we put our bags with valet to store and went to the beach.

When we arrived there....the guys were too busy eating to help us until he was done munching away on his apple. I paid for an extra chair and umbrella, but it was a horrible location next to the booth. Frustrated we left and tried to find a place close to eat. Everywhere had a wait so we ate at the Hilton Cabana Hotel. Again, nothing positive to say....each of our orders were wrong! My son's burger was raw, my fish tacos were covered in sauce which I wanted on the side and my son's friend asked for his mini rueben bites to have no cole slaw...however it was covered in it! Too tired to complain we each choked down what we could stomach.

Next we grabbed our bags from valet and sat across from check-in so when the rooms were ready we would have everything to go right to sleep. The woman called my phone to tell me I rooms were now available eventhough we were directly in front of her....another very obnoxious behaviour since she was looking right at me!! We took the elevators up to our rooms and could not help but see filth everywhere. Literally all the hallways looked like they had not seen a vacuum in weeks. I went to my son's room first and as soon as we opened the "checked for cleanliness seal", we saw water in the glasses that were sitting on the counter. I was exhausted and told them I just need to nap and we will find another place to stay! So I showed them how to use the extra security lock and went to my room clear across the hotel eventhough I asked for us to be as close as possible. Upon entry in to my room, again the carpet was filthy. Bathroom floor sticky and trash had not been cleaned out from the trash bin. Still...I was too tired to leave. Until....

My son called my frantic that someone was able to open their door, but they had on the extra security lock so they were not able to gain entry. That was it, I immediately gathered everything and went back to his room to find a new place stay. May I just add the valet fellas were wonderful when we arrived and when we left! They were the ONLY thing that was positive about this property!! So if you are questioning whether to stay here...I would tell you I would sleep in a car before entering another Hilton property ever again!! They have yet to even respond to me other then "they have forwarded my information to someone that will contact me." We that was seven days ago and I have not heard one word from anyone!!! I am completely disgusted at how I have been treated and the unsafe environment they put their "guests" through!!

I contacted Hotels Tonight after spending $1700 on this awful experience with being in a room for approximately 10 minutes and they literally offered me a coupon for $50!!! How incredibly insulting!!

We were charged for a hotel room that was not made through Hotel Tonight. The hotel acknowledged that we made the reservation directly at the hotel. I don't know how Hotel Tonight got our credit card number, but they somehow charged us. I cannot ever find a number call them to complain.

Their map/directions brought me to a Hotel, I paid on the app because the deal looked incredible. It was the wrong hotel. HotelTonight's rate was exactly the same as booking at the Front Desk. This is not new, as the hotels pay big fees when we book on those apps. They have caught up with the times years ago.

Hotel Tonight provides nothing but a way to see several hotels at the same time. Their prices are identical to other 3rd party apps, and NO LESS expensive than the actual hotel.

Late checkouts, human interaction, and other perks are all are more difficult when using 3rd party apps like HotelTonight as well.

I was worried when saw these reviews but is actually legit and saved a lot of money. I will purchase again!!

I reserved a room in South Beach Miami from 3/31-4/3 on 3/20 at 12:02am. At 1pm later that same day all the major news outlets (ABC, NBC, WSB, FB) were reporting a State of Emergency issued by the governor due to people not following COVID19 guidelines. There was footage of police using riot munitions against civilians, vehicles burning, pandemonium. I can't go to a place like that. It is not my fault people can't act right and caused a State of Emergency. Per the Hotel Tonight terms, there is a temporary exception to the no refund/no reimbursement rule if "In order to comply with disease control restrictions implemented by relevant governmental authorities." I'd say my situation fits perfectly with that scenario. I went back and forth with three different people with Hotel Tonight's customer service and was given hope when they said they'd look into it and work on getting me a refund or reimbursement with their upper management. Ultimately they pretty much said they couldn't do anything and I was SOL. Users beware, do NOT book through this company. Look at all the other bad reviews, this company doesn't care.

Do not use this site. They are ruthless and pathetic. I checked into a hotel in Atlantic City 9:00 pm last night. Received a call saying my mother got sick at home. Literally put luggage in room went down to casino and received call to come home. I asked the front desk if I can get a credit they informed me they would have but we used hotel tonight to book room they advised us to call their customer service. On the phone for 1 hour as we checked out. Not asking for money back just a credit to go back. They were pathetic and said NO NOTHING THEY CAN DO. DO NOT USE THIS SERVICE THEY ARE HORRIBLE. I will make it know to everyone this experience and hope they lose customers. I am I. The customer service business and we satisfy our customers especially in a situation that I was in last night. FO MOT USE HOTEL TONIGHT!!!!!!!

This was the worst experience I’ve ever had trying to book a cabin in Helen Georgia
I booked the cabin on Thursday for Friday night. After I booked I saw that it was booked for Thursday night. This app has a strict no refund policy I understand but when a mistake is made on a booking date they should change it I mean I saw the mistake right away. So I called the app. After waiting on hold for thirty minutes a lady came on to shorten this story I will say that she tells me that she moved my reservation to Friday night and everything is fixed and even sends an email to back it up. She even said there will be no extra charge. When we arrived my reservation and cancel. So now all the cabins have all been rented so we had to stay in the lodge rather then the cabin that we were looking so forward to because it’s ware I proposed and this was our sixth anniversary
Well now we are staying in a lodge room
We go to the lodge often every year so the staff was very happy to help they gave us a two night stay in the lodge for the price that the app would have charged a savings over $200 but hotel tonight had nothing to do with the way the lodge fixed everything The app is garbage and only want your money. You would be better off to take your chances walking up to the desk when you arrive and saying ( just give me whatever you want and charge me whatever sounds good) it will be about the same as using hotel tonight. I gave them two weeks to make things right before posting this bad review and still no word. Use any other app but hotel tonight. They suck and will steel your money and leave you in the cold

Stole my money, DON’T USE. I had a confirmation and due to a mix up at the hotel with communication they said they weren’t able to find my reservation but charged my card $100 anyway. Said I couldn’t get a refund but they could give me $35 promo. Complete bs especially during a pandemic!!

I had to pay twice for hotel room because the hotel I reserved under the app said I never paid so I paid for a one star motel at $172 because HotelTonight said they wouldn’t refund me. DO NOT USE the app because they will not do what’s right for the customer. I have been using the app for years and I would think they would take care of their customers.

This application is a scam! I made a reservation through hoteltonight and when i got to the hotel they did not have anything. Bottom line I had to ask for reimbursement to hotel tonight and pay more for the hotel room. It was too good to be true, to be avoided.

Booked a room at a Doubletree in Virginia. Booking went great with a great price. Got to the hotel an hour later and the clerk told me there were no rooms. I said I just booked with HotelTonight. She said I was the second person to have that problem and there seemed to be something wrong with the app. Still waiting for a refund.