your web site is easy to navigate, the sample artwork supplied was wrappid. placing the order was straight ford and all your responses have been very fast and positive. Great service
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The bookmarks are exactly as was shown on the visual that we agreed on. We absolutely love all of the different colours that these have been produced in.
Company replied
Excellent service. Really quick turn around on design and delivery. Will definately us them again and would recommend them for anyone else wanting promotional items.
Company replied
Ease of use of their website, proofing and ordering. Haven't received the products yet so can't comment on this part of the process but I'm confident on my experience so for that there will be no issu... See more
Company replied
Company details
Written by the company
At hotline.co.uk, we make it easy for businesses to order branded promotional products and custom merchandise online. From printed pens and tote bags to branded clothing, drinkware and event giveaways, everything we offer is designed to be simple to buy and easy to reorder. We do things a little differently to traditional promotional merchandise suppliers. Instead of long email chains, quotes and uncertainty, you can see your logo on a product before you buy with our free 20 minute Visual Proof™. This gives you a clear, accurate preview so you know exactly what your branded merchandise will look like before placing an order and paying. Our website is built for straightforward online ordering, with clear pricing, fast turnaround times and no hidden steps. You can request a visual, make changes quickly with our team of expert in-house designers and place your order in just a few clicks. Once ordered, everything is tracked in your account, making repeat orders simple and efficient. Behind the scenes, every design is checked by our experienced studio team to ensure your logo looks its best on the chosen product. Our UK based customer support team is always on hand if you need help at any stage. We work with businesses of all sizes across the UK, helping them create high quality promotional products for events, marketing campaigns, staff onboarding and everyday brand awareness. Whether you are ordering branded pens, printed tote bags or custom clothing, our focus is on making the whole process smooth, fast and reliable from start to finish.
Why choose hotline.co.uk?
Written by the company
- See it before you buy
- With our free 20 minute Visual Proof™, you can see your logo on the product before you place an order. No guesswork, no long email chains. Just a clear, accurate preview so you know exactly what your branded merchandise will look like.
- Effortless online ordering
- Our website is built to make ordering promotional products straightforward. Clear pricing, fast turnaround times and everything managed in your online account. You can request a visual, make changes and place your order in just a few clicks.
- Quality you can rely on
- From first proof to final delivery, everything is handled with care. Our in house team ensures your design looks right and your branded products arrive exactly as expected, on time and ready to use.
Our Be Sure Guarantee
Order with confidence
Every order is backed by our 'Be Sure Guarantee'.
Your branded merchandise will arrive exactly as approved in your Visual Proof™. If it doesn’t, we’ll replace or refund your order.
We’ll also deliver on or before your agreed deadline, so your products arrive when you need them.
With our Price Match Promise, you can be confident you’re getting great value without compromising on quality. If you find the same product cheaper elsewhere before you order, we’ll match the price.
Contact info
Copper Beech House, Ringwood Road, Bransgore, BH23 8AD, Christchurch, United Kingdom
- team@hotline.co.uk
- www.hotline.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Customer service here is second to none…
Customer service here is second to none and very quick to respond to emails its a pleasure to be able to email a company and they get straight back to you
April 21, 2026
Reply from hotline.co.uk
Hi Lee,
Thanks for taking the time to leave this, it’s really appreciated.
Fast, clear email responses are a big part of how we run things at Hotline. When you need answers or updates, you should get them quickly without having to chase, so it’s great to hear that came through in your experience.
We keep everything moving through our team and systems so from your first enquiry through to your Visual Proof and order, you’re always getting prompt replies and clear next steps.
Thanks again for the feedback and for choosing Hotline.
John
Customer Support
Positive experience of Oyster Card Wallet
Positive experience so far. Just submitted a request for an Oyster card mockup. The visual proof looks great and arrived promptly after my request.
I’ve paid for a sample to be sent to me and it will arrive within five working days.
April 20, 2026
Reply from hotline.co.uk
Hi Donna,
Thanks for taking the time to share this, really good to hear the Visual Proof came through quickly and looked spot on.
Great choice with the Oyster card style as well. While sample delivery times can vary depending on the item, we always aim to get things out as quickly as possible, and often sooner than quoted.
We’ll make sure everything stays on track.
Thanks again
Customer Support
Absolutely brilliant customer service
Absolutely brilliant customer service, prompt replies and quick at the visuals. I needed something really short notice and with their express delivery they were able to do this for me.
April 20, 2026
Reply from hotline.co.uk
Hi there,
Thanks for taking the time to leave such a detailed review.
It’s great to hear the team could move quickly for you, especially with a short deadline. Fast, clear communication and getting your Visual Proofs turned around quickly is exactly what we focus on, so it’s good to know that made a difference.
I’m also pleased the express delivery option worked well and helped you get everything in time. That combination of speed and visibility before you order is what we aim to make feel straightforward and reliable.
Really appreciate your order and the feedback.
Thanks again,
Customer Support
Excellent Service.
March 27, 2026
Reply from hotline.co.uk
Hi Fiona,
Thanks for the review.
Really good to hear everything came through smoothly and you had a great experience with the service.
We appreciate you choosing Hotline and look forward to helping again.
Kind regards,
Customer Support
Good customer service quick replies
Good customer service quick replies
Changed and improved my artwork i had sent in .
Would definitely be looking to use this company again
April 17, 2026
Reply from hotline.co.uk
Hi DropZone,
Thanks for taking the time to leave a review.
Great to hear the team were quick to respond and helped refine your artwork. That’s exactly what our Visual Proof process is there for, so you can see and tweak everything before you order and pay.
Really appreciate you saying you’d use us again. We’ll be ready when you are.
John
Customer Support
Customer service is great
Customer service is great. It was so easy to reorder a product. Fast efficient service.
April 15, 2026
Reply from hotline.co.uk
Hi Joyce
Thanks for taking the time to leave a review.
Really good to hear reordering was so easy and that everything came through quickly and efficiently. That’s exactly how it should feel.
We really appreciate your continued orders and support.
Thanks,
Customer Support
Straightforward ordering
April 13, 2026
Reply from hotline.co.uk
Hi Phil
Great to hear everything felt straightforward. That’s exactly what we’re aiming for when it comes to ordering promotional products online.
From getting a quick Visual Proof to placing your order, it should all feel clear and easy, so you can move ahead with confidence.
Thanks again for the review, we really appreciate it.
Customer Support
very easy to use
April 13, 2026
Reply from hotline.co.uk
Hi Andrew,
Thanks for the review, great to hear our website was easy to use when ordering your promotional products.
Thanks again for your order.
John
Customer Support
Reply from hotline.co.uk
Hi
Really appreciate you sharing this.
Keeping things effortless and getting your Visual Proof™ to you quickly is exactly what we aim for, so it’s great to hear that came through.
Thanks again for the review.
John
Customer Support
Fantastic Company
Fantastic company, really good approach to business. They organised my company logo quickly and effectively and really were easy to work with. Highly recommend and we will trade again.
April 12, 2026
Reply from hotline.co.uk
Hi Ade,
Thanks for the brilliant review, it means a lot.
Really good to hear our approach worked well for you. We’ve built everything around keeping things straightforward and easy to work with, so it’s great that came through.
Glad we could get your logo sorted quickly too. We know speed matters, especially when you just want to get things moving without any hassle.
We look forward to working with you again.
John
Customer Support
Easy to navigate to get exact emblem &…
Easy to navigate to get exact emblem & name.the process was self explanatory.
April 10, 2026
Reply from hotline.co.uk
Hi David,
Really appreciate you taking the time to leave this. It’s great to hear you found the process clear and easy to work through for your branded pens.
That’s exactly what we aim for, a clear and straightforward way to get your emblem and name sorted quickly, with the confidence of seeing it before you order and pay.
Thanks again for your order and your feedback
John
Customer Support Team
Reply from hotline.co.uk
Hi Brian
Thanks for your review, great to hear everything’s been smooth so far.
We’ve designed the whole process to be quick and straightforward, from seeing your logo on the product through to ordering online.
If you need anything as you go, just let us know, we're here to help.
Thanks
John Morrey
Customer Support Team
Impossible to speak to anyone
It’s all great if you have no queries but if you do good luck trying to get hold of anyone. No phone number, no one rings you and you can’t ring them. I lost a day trying to sort this out and only stayed with them as they had my artwork otherwise I would have gone to another company.
April 7, 2026
Reply from hotline.co.uk
Thanks for your feedback, we really appreciate you taking the time to share it.
We’re sorry to hear this felt frustrating. Our Support Centre is designed so you can still get fast support when it matters, with messages picked up and responded to promptly by our UK based team with years of experience.
Handling everything in one place also means nothing gets lost or missed, and we have all the details straight away to resolve queries quickly and clearly.
We know this is a little different to some other companies, but we pride ourselves on an effortless, fast and efficient way of working. This goes hand in hand with our free 20 minute Visual Proof™, so you can see your logo on the item before you buy. It’s all part of making buying promotional products simple, from your first enquiry through to any pre-sale or after- sale queries.
We’re really pleased you chose to continue with your order. If there’s anything further you need, we’re always here and ready to help.
Thanks again for your feedback, it genuinely helps us improve.
Kind regards,
John Morrey
Customer Support
Slick process
I liked the fact that our logo was taken and the ability to view the items then straight to order - very slick process
March 31, 2026
Reply from hotline.co.uk
Hi Pamela,
Thanks so much for the great feedback, we really appreciate it.
We’re glad you found the process slick. Being able to see your logo on the item before you buy, with our free 20 minute Visual Proof™, is a big part of what we do, so it’s great to hear that worked well for you.
Our aim is to make buying promotional products as straightforward as possible, from first click through to checkout, so it’s good to know we’re hitting the mark.
Thanks again for your order, we look forward to helping with your next branded merchandise project.
Thanks,
John Morrey
Customer Support
The only reason I gave this 4 stars was…
The only reason I gave this 4 stars was to say how much I spent and the way the items were packaged is atrocious. All my plastic bottles were on the floor. All the packaging was taped up. I have had to but containers to put my items in. I will definitely rethink before buying from hotline again. Pull yourselves together guys. You know you can do better than this
April 2, 2025
Unprompted review
Reply from hotline.co.uk
Hi Bhavika,
Thank you so much for taking the time to leave your feedback, we really appreciate you being open and honest with us.
We're truly sorry to hear that your order didn’t arrive in the condition you expected. It’s disappointing to learn that the packaging didn’t hold up during transit, and we completely understand your frustration, especially after making a significant purchase. That’s not the experience we want for our customers, and we’re really sorry for the inconvenience caused.
We’re taking your comments seriously and have already shared them with our warehouse and despatch team to review our packing procedures and ensure this doesn’t happen again.
We’d love the opportunity to make this right and restore your confidence in Hotline, one of our customer service team members will be in touch shortly to help put things right and make sure your concerns are properly addressed
Thanks again for your feedback, it’s how we improve.
Kind regards,
The Hotline Team
Not happy with the quality of the product
I ordered printed cotton bags and these are the issues I encountered:
- many of them were having the design with print defects or not aligned (I contacted them back and they re-printed)
- they had a funny smell (probably due to the package), I needed to keep them a few weeks in airy spaces to eliminate some of it
- they presented lots of creases due to careless packaging
- loose threads that I had to trim, I had to take them one by one and check
- If washed, the bag (all models ordered) loose more than or about 2 cm in size
Even though they reacted and re-printed the faulty ones, I gave up using them as supplier due to overall poor quality of the items, which I do not feel like selling anymore. I remained with the impression that I lost all the money paid for this project.
November 10, 2024
Unprompted review
Reply from hotline.co.uk
Hi there,
Thanks for taking the time to share your experience. I’m sorry you had issues with your order back in November 2024, that’s not the standard we aim for. As your review isn’t linked to a verified order, could you please email your order number and any other details to customerservice@hotline.co.uk
We take feedback like this very seriously and want to investigate straight away.
We look forward to hearing from you.
John Morrey
Customer Support at Hotline
Excellent SERVICE.
April 23, 2025
Unprompted review
Super company to deal with!
Super company to deal with!
We recently enquired about some promotional pens for our business (Hykeham Chiropractic) and the service was excellent. Our proof images weren't quite as we were hoping, but the helpline was fantastic in helping us get the image laid out as we wanted.
Super easy to order after that and the pens arrived very quickly, packaged well and great quality.
Thank you.
November 18, 2024
Unprompted review
Please remove your meaningless price promise
Our experience is that the price promise is absolutely meaningless.
We asked for a quote and even gave the current price that we're paying from a competitor (which is a standard price that's available to everyone) but all a waste of time.
Why make claims that you can't meet?
November 14, 2024
Unprompted review
Reply from hotline.co.uk
Hi
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and would like to address your concerns.
Our price match promise is designed to give customers the confidence they’re getting great value. If a competitor's quote is like-for-like and includes all costs (such as unit price, setup, artwork, delivery, and VAT), we are happy to match it.
We’d love the opportunity to investigate what went wrong in your case. Please reach out to us, sharing the competitor's quote you received, and we’ll look into it further.
We truly appreciate your feedback as it helps us improve.
Best regards
John Morrey
Hotline Customer Support
Service alright
Ordered printed bags in plenty of time for an event, the print wasn’t right and not aligned properly
They re-did them and I just received them in time.
Could’ve been improved with the event date in mind and faster delivery or a different solution to the problem would’ve been ideal.
November 6, 2024
Unprompted review
Reply from hotline.co.uk
Hi Lisa,
Thank you for your feedback, and I’m glad to hear the bags are now as expected.
We understand the importance of having everything run smoothly, especially for your first event, and we’re truly sorry for any stress this caused. Once we were alerted to the print issues, we quickly collected the faulty bags and arranged an express reprint. While there was a discussion regarding a colour change, I can see you opted to keep the original design.
You shared your event date with us, and while we worked to resolve the issue promptly, we’re sorry for any confusion regarding the re-delivery timing. To ensure the replacement bags arrived in time, we arranged for a same-day delivery.
Our goal is always to provide prompt, reliable service, and we appreciate your honest feedback, as it helps us improve. If you’re open to adjusting your review, we’d be very grateful, as reviews are incredibly valuable to us and other customers. We’d love the chance to work with you again and ensure a seamless experience from start to finish.
Please don’t hesitate to reach out if there’s anything further we can assist with, and we hope your event is a great success!
Kind Regards
John Morrey
Hotline Customer Support
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