your web site is easy to navigate, the sample artwork supplied was wrappid. placing the order was straight ford and all your responses have been very fast and positive. Great service
Company replied
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The bookmarks are exactly as was shown on the visual that we agreed on. We absolutely love all of the different colours that these have been produced in.
Company replied
Excellent service. Really quick turn around on design and delivery. Will definately us them again and would recommend them for anyone else wanting promotional items.
Company replied
Ease of use of their website, proofing and ordering. Haven't received the products yet so can't comment on this part of the process but I'm confident on my experience so for that there will be no issu... See more
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Company details
Written by the company
At hotline.co.uk, we make it easy for businesses to order branded promotional products and custom merchandise online. From printed pens and tote bags to branded clothing, drinkware and event giveaways, everything we offer is designed to be simple to buy and easy to reorder. We do things a little differently to traditional promotional merchandise suppliers. Instead of long email chains, quotes and uncertainty, you can see your logo on a product before you buy with our free 20 minute Visual Proof™. This gives you a clear, accurate preview so you know exactly what your branded merchandise will look like before placing an order and paying. Our website is built for straightforward online ordering, with clear pricing, fast turnaround times and no hidden steps. You can request a visual, make changes quickly with our team of expert in-house designers and place your order in just a few clicks. Once ordered, everything is tracked in your account, making repeat orders simple and efficient. Behind the scenes, every design is checked by our experienced studio team to ensure your logo looks its best on the chosen product. Our UK based customer support team is always on hand if you need help at any stage. We work with businesses of all sizes across the UK, helping them create high quality promotional products for events, marketing campaigns, staff onboarding and everyday brand awareness. Whether you are ordering branded pens, printed tote bags or custom clothing, our focus is on making the whole process smooth, fast and reliable from start to finish.
Why choose hotline.co.uk?
Written by the company
- See it before you buy
- With our free 20 minute Visual Proof™, you can see your logo on the product before you place an order. No guesswork, no long email chains. Just a clear, accurate preview so you know exactly what your branded merchandise will look like.
- Effortless online ordering
- Our website is built to make ordering promotional products straightforward. Clear pricing, fast turnaround times and everything managed in your online account. You can request a visual, make changes and place your order in just a few clicks.
- Quality you can rely on
- From first proof to final delivery, everything is handled with care. Our in house team ensures your design looks right and your branded products arrive exactly as expected, on time and ready to use.
Our Be Sure Guarantee
Order with confidence
Every order is backed by our 'Be Sure Guarantee'.
Your branded merchandise will arrive exactly as approved in your Visual Proof™. If it doesn’t, we’ll replace or refund your order.
We’ll also deliver on or before your agreed deadline, so your products arrive when you need them.
With our Price Match Promise, you can be confident you’re getting great value without compromising on quality. If you find the same product cheaper elsewhere before you order, we’ll match the price.
Contact info
Copper Beech House, Ringwood Road, Bransgore, BH23 8AD, Christchurch, United Kingdom
- team@hotline.co.uk
- www.hotline.co.uk
4.8
Excellent
3K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Let me down terrible with handouts
Let me down terrible with handouts for a major trade show blamed there courier and ended up cancelling the order and putting £300.00 of stock to recycle as it was to late me as I was tracking before they could get it to me
can i add that on the 11/11/2024 i had to chase up the refund still not received
October 28, 2024
Unprompted review
Reply from hotline.co.uk
Dear John
Thank you for sharing your feedback. We're sorry to hear about the difficulties with your order's timing and the inconvenience it caused.
As discussed, we understand that the delay from UPS made it challenging to receive the items in time for your trip to Ireland. Though the order was dispatched on schedule, we were disappointed that our carrier’s processing delay impacted your plans.
We offered the choice to either fully refund the items or allow you to keep them at a 50% discount for future events. When we received confirmation that the items were no longer needed, we initiated the cancellation and return, followed by a full refund to your account.
Upon hearing your preference to keep the items after the return was already processed, we explained that the products were being recycled so they wouldn’t go to waste. Thank you for understanding.
We’re also glad that the other item on your order for the GRS tote bags arrived on time and as expected. If there’s anything else we can do, please let us know, as we'd love to support your future events smoothly.
Kind Regards
John Morrey
Hotline Customer Support
The service has been absolutely…
The service has been absolutely brilliant! The option to see our logo on the products before purchasing is a stroke of genius. Even your office team was incredibly helpful with all my questions. A big thank you to everyone involved in processing my order :)
September 11, 2024
Unprompted review
Avoid Hotline
Ordered pens, notebooks and bottles per their recommendations and designs.
Pens and notebooks arrived in time but print quality was extremely poor. They accepted the pens were and offered to refund right away. They did not accept that the notebooks were and I am still in dispute about this. I have never printed anywhere with this quality and having spent thousands of pounds with them, really regret buying from them. This has now held up things for us massively. Please stick to other printers.
September 6, 2024
Unprompted review
Reply from hotline.co.uk
We're truly sorry to hear that you were not happy with your items. As soon as you raised the issue with our team, we worked to resolve it as quickly as possible. We offered to reprint the items with options that we felt would work better on your selected products or to collect them and provide a full refund. You opted for the latter, and we promptly arranged a collection and processed the refund for both the notebooks and pens without delay.
We sincerely apologise for the initial issues with your order, but we ensured to offer solutions that could resolve the situation swiftly. If you have any further concerns, please don’t hesitate to reach out to our team again. We're always here to help.
Thanks
Oliver Galpin
Managing Director
Hotline
Ordered branded tote bags and t-shirts…
Ordered branded tote bags and t-shirts through Hotline for a campaign and the customer service was absolutely exemplary. Their team were really communicative and helpful, and managed to turn around our orders on a tight deadline. Definitely recommend.
September 4, 2024
Unprompted review
Excellent quick service
I don't write many reviews but Hotline pulled out all the stops to make sure the products arrived on time, especially when it was in a remote part of the UK. My client was really pleased with the quality of pens, notepads and Tote bags, especially with the tight deadline. Great customer service as well.
August 2, 2024
Unprompted review
Excellent service and quality
Excellent service and very fast delivery. Great quality product too.
April 15, 2024
First class service both in terms of…
First class service both in terms of delivery quality and pre-order assistance. Definitely use you again should the need arise.
Only issue is that the minimum order for tote bags is 50 and I only needed 25. Other than that great company!!!
April 11, 2024
excellent service and product quality
Ordering was a simple process. kept up to date with my orders progress and delivery was on time and correct. Quality of the product was outstanding, I will definitely use Hotline in the future.
April 9, 2024
The customer service from Hotline is…amazing
The customer service from Hotline is worth 10 stars!! Sometimes things don't always go to plan and it's how it is dealt with. I had a problem with some bags and although I only discovered it a couple of months after I received my order, it was dealt with extremely quickly and with no fuss. The service team kept me appraised all the way through and I received my replacement bags 5 days before expected.
This is one of the best sevices I have ever experienced.
All of their products are excellent and I but all my branded merchandise from Hotline.
April 19, 2024
Unprompted review
Super customer service
Very responsive. Design art work provided/amended/approved within a few hours. Order delivered exactly on time. Super customer service.
April 21, 2024
Unprompted review
Good communication
Good communication, easy to understand the visual sent to me which made the ordering easy too.
Order not due for another 2 weeks so can't comment on delivery yet.
April 12, 2024
You were really prompt in responding to…
You were really prompt in responding to questions and alterations in design, as well as emailing about practicalities of making and account, payment etc.
March 19, 2024
Really quick and easy to use service at…
Really quick and easy to use service at very competitive prices. Turned my design idea into reality!
April 5, 2024
Awesome company to work with
Awesome company to work with, easy fast and professional, more than happy with my note pads and I've had nothing but positive feedback from my clients.
March 15, 2024
All stages of the purchase were very…
All stages of the purchase were very easy. Delivery was quick and the product is very good value for money.
March 14, 2024
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