hotombrecosmetics.com Reviews 

223
TrustScore 2.5 out of 5

2.3

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Rated 2 out of 5 stars

I really like the colours and order often. Unfortunately I was sent the wrong colours this time. No big issue, I emailed asking if I could get the right ones. I got an automated response acknowl... See more

Rated 4 out of 5 stars

I am completely new to this brand & discovered them via chance on a Instagram ad. Needing a new lipstick which wouldn't come off when wearing masks or when I kiss my daughter good bye at the school g... See more

Rated 3 out of 5 stars

Extremely dry and creates an inner line after a while making it look tacky instead of softly blending into the lip tissue like a typical lipstick does. Can’t rub lips together due to texture. Looks go... See more

Rated 1 out of 5 stars

Scam!! They take your money with no goods in return!! It’s over 3 weeks since my order and i have received nothing. Attempted to contact their “customer services” through their email address provid... See more

2.3

Poor

TrustScore 2.5 out of 5

223 reviews

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2.3

All reviews

(223)

1 review in the last 12 months

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Rated 5 out of 5 stars

Very reliable company

Fast delivery, love the lipsticks and lip balms. I will order 10000x . One time my order got lost in the mail, they sent me a new one the next working day. I have never had a problem with delivery.

May 11, 2022
Rated 5 out of 5 stars

Incredible!

Fast delivery and the products were amazing the lip kits applied really smooth onto the lips and lasted all day, eyeshadow palette was stunning and the pigmentation was Incredible I would highly recommend these products! Still need to try the eyelashes but no doubt they will be amazing too!

Thank you ccclark for your amazing products! ❤️

April 16, 2022
Rated 1 out of 5 stars

I placed an order and manually entered…

I placed an order and manually entered my current address as I do not have an account and checked out as a guest but the parcel was still delivered to an old address that I used a couple years back for another order. I don’t know how it’s picked up my old address when I’ve had to manually enter my current address. No response from the customer service team after multiple times trying to get through. The old address is over 3 hours drive so it’s not like I can just knock on the door and collect it.

April 13, 2022
Rated 5 out of 5 stars

Amazing products!

This is the second time I've bought from Hot ombre cosmetics and I absolutely love the ombre lipstick!! I can't wait till they do a purple one, as I will snap that up! Their lipsticks work so well and so lightweight! I sometimes need to reapply but I still love it! I can't wait to try their eyelashes too they look so cute! Will definitely buy from again when they have different colours in too!! Thanks Hot ombre cosmetics!

April 12, 2022
Rated 1 out of 5 stars

No customer service

Hello, my order was received damaged and missing, I have reached out on several occasions via different avenues regarding this and have yet to receive a response regarding this.

February 14, 2022
Rated 5 out of 5 stars

Top quality products

Don't really know why the Italian post service made me pay an additional cost, but the product itself is excellent, the ombre kit I bought is beautiful, easy to apply, it dries quickly and it doesn't leave stains when you kiss someone else!! I also purchased the gloss and it's really the cherry on top of the cake! Thank you!

January 21, 2022
Rated 1 out of 5 stars

Poor customer service

My order never came, even when I paid for expedited shipping. I never received a refund for my order or even for my shipping, and it has been more than 5 days that I’ve been waiting on a response from customer service.

January 11, 2022

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