My review of Hot tub village Jacuzzi This was my first purchase of hot tub although had experience with other brands the Jacuzzi brand stands proud and has a passion for striving to succeed all the... See more
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The hot tub came and the guys delivering it were great . The only problem was no one had told us that we needed to extend the cable that was in place for our old tub . This meant that the tub was un... See more
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Both of you have been so helpful. Right from before we even purchased the hot tub you advised us on where it should be positioned. Installation was done on time with information pack given and know... See more
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Buying a Hot Tub for us was a bit of a mine field, so the information offered by Tony was so helpful, genuine and without any pressure to buy. This gave us great confidence, we had no need to look any... See more
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Company details
Written by the company
Welcome to Hot Tub Village – Your Award-Winning Hot Tub Superstore in Suffolk! At Hot Tub Village, we take pride in being a Jacuzzi award-winning retailer, offering premium-quality hot tubs at competitive prices. Whether you're looking for a luxurious hot tub, a revitalising swim spa, or a relaxing sauna, we’re here to help you find the perfect fit for your home. Experience Unmatched Relaxation Explore our extensive range of hot tubs and swim spas, and even enjoy a wet test to feel the rejuvenating power of our state-of-the-art hydromassage jets firsthand. A Family Business with a Passion for Customer Care As a family-run business, we take pride in delivering exceptional customer service and meticulous attention to detail. From expert advice to aftercare support, we’re committed to ensuring your hot tub experience is nothing short of excellent. Visit Our Suffolk Showroom – Open 7 Days a Week! Our year-round showroom is stocked with a wide selection of hot tub accessories and chemicals, along with professional servicing and support options to keep your spa in top condition. Come visit us and let us help you create your own haven of relaxation!
Contact info
Stonham Barns, IP14 6AT, Stowmarket, United Kingdom
- 01449 710167
- sales@hottubvillage.co.uk
- www.hottubvillage.co.uk
My review of Hot tub village Jacuzzi
My review of Hot tub village Jacuzzi
This was my first purchase of hot tub although had experience with other brands the Jacuzzi brand stands proud and has a passion for striving to succeed all the staff were great with the install delivery they were brilliant to deliver my new hot tub before Christmas very happy
January 12, 2026
Reply from Hot Tub Village
Hi Andrew, Many thanks for your lovely review and it's very much appreciated. I will pass this on to all the team here. I hope you have many years of pleasure from your Jacuzzi hot tub. Regards Tony
No 1 in the area for Hot Tubs
Amazing hot tub,all plumbed in and ready to use..Thankyou so much everyone for all your help..
October 22, 2025
Reply from Hot Tub Village
Hi Angela, many thanks for you lovely review and it's much appreciated. I will pass this on to all the team here at Hot Tub Village. I hope you enjoy using your hot tub and just let me know if we can be of any further help. Regards Tony
Hot tub
We are so pleased with our hot tub. Hot tub village were great very helpful and lovely two men who installed it. I would highly recommend them 👌
August 12, 2025
Reply from Hot Tub Village
Hi Amanda, many thanks for your lovely review. It’s much appreciated and I will pass this on to all the team here. All the best, Tony
Hot Tub Heaven
Excellent Staff all the employees are like one big happy family.
When I purchased a hot tub I had lots of questions whenever I popped in or telephoned them they always had time to listen to my concerns and address any issues I had come across.
Like will it fit how much running costs etc etc.Tony and his wife Helen Chris Nick the two Johns and This and That a local crane operator who lifted my hot tub over the 18ft garage.
From start to finish they have done an exemplary job.
If you are deciding to get a hot tub you can’t get better service than Hot Tub Village
July 13, 2025
Reply from Hot Tub Village
Hi Albert - Many thanks for your fantastic review and it's very much appreciated. I will pass this on to all the team here at Hot Tub Village. It's been a pleasure to have you as a customer and thank you for coming to us for your hot tub. I wish you many years of enjoyment using your Jacuzzi. All the best - Tony
From the sale to the fitting
From the sale to the fitting . Tony , Helen and the team were all professional,friendly and efficient. Five star rating all around
July 13, 2025
Reply from Hot Tub Village
Hi Jill - Many thanks for your amazing review and it's much appreciated that you took the time to post this. I will pass this on to all the team here at Hot Tub Village. I hope you have many years of enjoyment from your new hot Jacuzzi hot tub. All the best - Tony
The hot tub I purchased is absolutely…
The hot tub I purchased is absolutely fantastic. It’s helping me on my health with all my joints in my bones. It just does wonders. I recommend him any time.
July 13, 2025
Reply from Hot Tub Village
Hi Keith - Many thanks for your lovely review and it's much appreciated. I will pass this on to all the team here. All the best for the future and hope you continue to enjoy the benefits from your Jacuzzi. Regards Tony
Reply from Hot Tub Village
Hi Steve - Many thanks for your kind review. Its much appreciated. Thank you once again for coming to us and I hope the hot tub brings you many years of pleasure and relaxation. All the best, Tony
Brilliant customer service from all at…
Brilliant customer service from all at Hot Tub Village from initial enquiry to purchase and delivery. Thank you to all the team. Highly recommend if you are considering a purchase.
May 19, 2025
Reply from Hot Tub Village
Hi Rosie - Many thanks for your lovely review and I have passed this on to all the staff here at Hot Tub Village. I hope you continue to enjoy using the hot tub. Best regards Tony
Easy going
Easy going, knowledgeable sales staff. Receptive to clients’ timescale and concerns re delivery and installation. Able to recommend experienced builder and electrician.
March 16, 2025
Reply from Hot Tub Village
Hi Julian, many thanks for your very kind review, it's much appreciated. I will pass this on to all the team here at Hot Tub Village. I wish you many years of enjoyment from The Jacuzzi J-16 Swim Spa.
Check your cable length
The hot tub came and the guys delivering it were great . The only problem was no one had told us that we needed to extend the cable that was in place for our old tub . This meant that the tub was unable to be connected. The upshot being that, thankfully, an electrician was able to come out the next day and finish the job .
I was a little disappointed with this as there was a site survey to determine if the tub could be fitted in the first place .
Anyway, it’s up and running now and great 👍
April 8, 2025
Reply from Hot Tub Village
Hi Sharon - Many thanks for your kind review. I will pass this on to all the team here. Apologies that we did not realise the cable was going to be too short to connect up the new hot tub. That's good that Colin was able to come over the day after to fit a new cable. I hope you have been enjoying the hot tub and just let us know if you need any further assistance from us.
BRILLIANT SERVICE
Tony and all the team at Hot Tub Village were brilliant, from start to finish, we had our tub craned in, and had complete confidence in all the processes due to their knowledge, friendleness, professionalism and care, really pleased with our Jacuzzi j335 and the ongoing support from the Village team, totally recommend.
April 8, 2025
Reply from Hot Tub Village
Hi Warren - Many thanks for your great review, it's much appreciated. I will pass this on to all the team here. It's been a pleasure to supply your hot tub and I hope it bring you many years of enjoyment and relaxation - All the best - Tony
Brilliant service from showroom to…
Brilliant service from showroom to installation. Site visit was invaluable and they even arranged to take away the old spa. The crane driver they used (Shane) was excellent, on on delivery/installation day, Simon and Tony were efficient, friendly, and very professional. Overall a great experience
March 27, 2025
Reply from Hot Tub Village
Hi Simon - Very many thanks for your lovely review. It's been a pleasure supplying you with your Jacuzzi Hot Tub and I wish you many hours of enjoyment and pleasure from it.
Excellent Service
From our first visit to Hot Tub Village showroom, Tony, the owner, was very helpful and provided us with a lot of useful information in order that we could choose a hot tub that best suited our needs.
From purchase to installation everything went very smoothly and Tony visited us at home to talk us through the maintenance and how to correctly balance all the chemicals.
We would highly recommend Tony and Hot Tub Village👍
March 3, 2025
Reply from Hot Tub Village
Hi Tim - Many thanks for your very kind review and it's much appreciated. I will pass this on to the rest of the team. All the best - Tony
in just a word excellent service nacy…
in just a word excellent service nacy is very helpful and friendly great place to go
November 11, 2024
Unprompted review
Reply from Hot Tub Village
Hi Robert - Many thanks for your kind review - Best regards - Tony - Hot Tub Village
Jacuzzi J-335 from Hot Tub Village
My husband and I purchased a Jacuzzi Hot Tub from Tony and the team at the Hot Tub Village in the summer. Tony is very knowledgeable about the Jacuzzi product which helped us choose the right hot tub for our family and outside environment. The installation team were friendly and tidy. There is a lot of post-purchase support and chemical training, which is conducted at your home, once the Jacuzzi has been installed. The welcome pack was a really super touch, which included goodies for our family to enjoy our new hot tub! Since our purchase, we have contacted the Hot Tub Village to ask questions, there is always someone to help and give the best advice. We are really pleased with everything, thanks to a great team!
June 20, 2024
Unprompted review
Reply from Hot Tub Village
Hi Georgina - Many thanks for your lovely review. I will pass this on to all the team here. We hope you get many years of enjoyment from your Jacuzzi hot tub and just let me know if you need any more assistance. Regards Tony
Reply from Hot Tub Village
Hi Roger - Many thanks for your kind review - it’s much appreciated - I will pass this on to all the team here - Regards Tony
Reply from Hot Tub Village
Hi Andy - Many thanks for the great review. I know it was tight and pleased we were able to get this in for you. I'll pass this on the rest of the team - all the best - Tony
Hi we saw the selection of jacuzzi hot…
Hi we saw the selection of jacuzzi hot tubs at the village and was very impressed with there range and friendly knowledge we bought and they installed it’s been a great purchase and Tony is always on the end of the phone with tips on keeping the unit clean and the water as clear as a bell
I would recommend this company even when there is an issue they deal with it in a professional manner
I would buy again from them
Jason Woolley
July 21, 2024
Reply from Hot Tub Village
Hi Jason - Many thanks for your fantastic review and it's much appreciated. I will pass this on the the rest of the team here. All the best - Tony
highly recommend
outstanding service from start to finish would highly recommend. Helen and Tony could not have been more helpful and the finished product is just the best! thanks for all your help and professionalism
July 12, 2024
Unprompted review
Reply from Hot Tub Village
Hi Denise - many thanks for your lovely review, it's much appreciated.
Outstanding from start to finish
June 29, 2024
Reply from Hot Tub Village
Hi John - Many thanks for your lovely review and I will pass this on to all the team - it's much appreciated. All the best Tony
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