Great service from the start Kris in showroom great no pressure for a sale and ran through everything and recommend what would be best for our needs highly recommend them without a doubt
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See what reviewers are saying
Kris was informative not at all pushy and made buying are Jacuzzi 335 an easy decision and stress free. Delivery was straight forward arrived on time.
Company replied
Both of you have been so helpful. Right from before we even purchased the hot tub you advised us on where it should be positioned. Installation was done on time with information pack given and know... See more
Company replied
Buying a Hot Tub for us was a bit of a mine field, so the information offered by Tony was so helpful, genuine and without any pressure to buy. This gave us great confidence, we had no need to look any... See more
Company replied
Company details
Written by the company
Welcome to Hot Tub Village – Your Award-Winning Hot Tub Superstore in Suffolk! At Hot Tub Village, we take pride in being a Jacuzzi award-winning retailer, offering premium-quality hot tubs at competitive prices. Whether you're looking for a luxurious hot tub, a revitalising swim spa, or a relaxing sauna, we’re here to help you find the perfect fit for your home. Experience Unmatched Relaxation Explore our extensive range of hot tubs and swim spas, and even enjoy a wet test to feel the rejuvenating power of our state-of-the-art hydromassage jets firsthand. A Family Business with a Passion for Customer Care As a family-run business, we take pride in delivering exceptional customer service and meticulous attention to detail. From expert advice to aftercare support, we’re committed to ensuring your hot tub experience is nothing short of excellent. Visit Our Suffolk Showroom – Open 7 Days a Week! Our year-round showroom is stocked with a wide selection of hot tub accessories and chemicals, along with professional servicing and support options to keep your spa in top condition. Come visit us and let us help you create your own haven of relaxation!
Contact info
Stonham Barns, IP14 6AT, Stowmarket, United Kingdom
- 01449 710167
- sales@hottubvillage.co.uk
- www.hottubvillage.co.uk
4.9
Excellent
146 reviews
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Very happy with the jacuzzi
Very happy with the jacuzzi
From the initial contact with Kris who convinced us to buy the 335 to Tony who was very accommodating with our requirements and finally the installation team the service levels have been outstanding.
Thank you
March 19, 2022
Reply from Hot Tub Village
Hi Andy Many thanks for your great review, it's much appreciated. We will pass this on to all the staff that have been involved. We hope you really enjoy your J-335 hot tub.
Martin
Excellent service from order to delivery and i have no hesitation in recommending Tony and his team.
February 27, 2022
Reply from Hot Tub Village
Hi Martin, Many thanks for the great review and it's much appreciated. I do hope you and the family enjoy the hot tub.
Hot Tub Village have been first rate…
Hot Tub Village have been first rate suppliers from the first sales visit to the final installation. I can highly recommend them!
February 22, 2022
Reply from Hot Tub Village
Hi Brian Many thanks for your lovely review, it's much appreciated. Regards Tony & Helen
Reply from Hot Tub Village
Hi Steve
Many thanks for your lovely review. It's much appreciated.
Regards
Tony & Helen
Very good helpful staff both in the…
Very good helpful staff both in the sales, installation and after sales sides of the business.
Would definitely recommend them to anyone considering a new hot tub.
December 20, 2021
Reply from Hot Tub Village
Hi John Many thanks for your lovely review and we hope you both enjoy the hot tub. Tony & Helen
The team were extremely helpful and…
The team were extremely helpful and knowledgeable. The delivery and installation service was brilliant with follow up calls to make sure I understood how to operate and look after the hot tub.
Excellent service from start to finish.
December 13, 2021
Reply from Hot Tub Village
Hi Michael Many thanks for your great review, it's much appreciated. I will pass this on to the team. Tony & Helen
5 Star Service
My experience with hot tub village was fantastic from initial contact to delivery date. I would highly recommend them when looking to buy any premium hot tub.
5 *****
November 7, 2021
Reply from Hot Tub Village
Hi Mr James, many thanks for the lovely review and we hope you really enjoy your new hot tub. Regards Tony & Helen
Proper service
What a refreshing change . We chose a local company to supply our hot tub . The service and attention has been fantastic . They answer the phone and you speak to a real person . Everything happened exactly as promised . Would absolutely recommend Tony and Helen to supply your hot tub .
The advice and help setting it up was spot on .
November 5, 2021
Reply from Hot Tub Village
Hi Philip Thank you for your lovely review, it's much appreciated. Regards Tony, Helen & Team
Very smooth transaction,
November 1, 2021
Reply from Hot Tub Village
Hi Adrian
Many thanks for your kind review, it's much appreciated.
Tony
Jacuzzi hot tub.
After a good while looking at local suppliers of hot tubs we visited Hot tub village at Stonham barns and were very impressed by their wide range of tubs and spas. Tony and Helen who own the company were extremely polite on introduction and their knowledge was second to none. All options were discussed including after sales care and warranty and ideas for the ideal hot tub for our needs and available space and everything was handled with the utmost professionalism and courtesy, we can’t recommend them enough .
October 26, 2021
Reply from Hot Tub Village
Hi Neil Many thanks for your kind review and hope you both enjoy the hot tub and just let us know if you need anything.
The service and help was fantastic
The service and help was fantastic, absolutely no complaints at all from start to delivery and commissioning of our 335.
November 22, 2020
Unprompted review
Reply from Hot Tub Village
Hi Ian
Many thanks for your great review and I will pass this on to all the team
Best Regards
Tony & Helen
Excellent service.
Great product installed. You really don't need to look anywhere else. Proper old fashioned customer service. Highly recommend.
October 13, 2020
Unprompted review
Reply from Hot Tub Village
Hi Karen Many thanks for your lovely review and hope you have both been enjoying your hot tub Regards Tony & Helen
Held on to our hot tub till we were…
Held on to our hot tub till we were ready for delivery then worked through galeforce winds and rain to install it for us , can't thank this company high enough for there hard work and honesty, truly professional all the way !! Many thanks Tony and team from Richard, Gemma and family
September 27, 2020
Unprompted review
Reply from Hot Tub Village
Hi Richard, Gemma and family, many thanks for your lovely review. It's much appreciated and we really hope you enjoy your hot tub.
Big thank you to all the staff
Would like to say a big thank you to Helen & Tony plus the rest of the staff from the shop & the installation guys.
From the moment we visited the showroom at Stonham chatting with Kris about the J-225 model he obviously knew what he was talking about,once purchased Tony & Helen advised us on the date the tub would be installed and all went to plan..
The added bonus of a goody basket with some extras for the tub and a lovely bottle of Prosecco as well was a lovely touch..
Sean Tracey & Brooke
September 11, 2020
Unprompted review
Reply from Hot Tub Village
Hi Sean, Tracey & Brooke - Many thanks for your lovely review, it's much appreciated. We hope you enjoy your hot tub. Tony & Helen
Jacuzzi J-225
We have just taken delivery of our J-225 Jacuzzi from Hot Tubs in Stoneham. The staff at this company are professional knowledgable about the products and a delight to deal with. Rare these days but this is a quality company at all levels.
We are also delighted with the J-225 a quality product that we will have hours of pleasure in ideal for 2-4 persons.
Thank you Hot Tub.
Steve C
August 30, 2020
Unprompted review
Reply from Hot Tub Village
Hi Steve Thank you for your lovely review. All the best Tony & Helen
Update to my previous review
After my last experience Hot Tub Village have now been in contact and have promised to upgrade me. I await the delivery, thanks.
August 27, 2020
Unprompted review
Reply from Hot Tub Village
Thank you for your lovely review. The goods are packaged and ready to go today and will be delivered to you on Monday. Helen
Hot tub Village …
We have had our Hot tub for about 3 months now and use it most days the staff at Hot tub village are the best around they offer first class assistants and are always ready to help when needed so if your interested in a Hot tub go to Hot tub Village you will not be disappointed 👍👍
August 9, 2020
Unprompted review
Reply from Hot Tub Village
Hi Dave Many thanks for your kind reviews, it's much appreciated. Tony & Helen
Very good company to deal with
Very good company to deal with, very relaxed but very efficient. Great communication & assistance.
June 23, 2020
Unprompted review
Reply from Hot Tub Village
Hi Guy Many thanks for your lovely review, its much appreciated. Tony & Helen
Excellent customer care
June 21, 2020
Unprompted review
Reply from Hot Tub Village
Hi Phil - Many thanks for the kind review - Tony & Helen
Have to say
Have to say, an excellent experirnce from start to finish! Tony is a very helpful man and takes time to phone and speak to you and answer any queries
In the whole brilliant service! 😁
June 16, 2020
Unprompted review
Reply from Hot Tub Village
Hi Coral Many thanks for your kind review and hope you have been enjoying the hot tub. Tony
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