Hounslow London Borough Council Reviews 120

Hounslow council are trying to scam leaseholders on their estates by charging them for decorating works on properties that will be knocked down and regenerated. Why pay for something that is not necessary? To line the pockets of the people in the council. And why are they going to use contractors that belong to Hounslow council? To line their pockets even more.
Hounslow council are there to make as much money as they can from people in the Borough. They do not want to help in any way. Even for them to answer a telephone call or an email is too much bother.
An absolute joke.

Absolutely ridiculous. The worst . They live up to the terrible name they have made for themselves. They take forever to do anything.
If they even do it.
My shower has not worked for a week now. I haven't been able to even have a shower. I keep telling them. They keep on telling me that I will be referred to the PLANNING TEAM. THEY HAVE SAID THIS 4 TIMES NOW. THIS IS AN EMERGENCY.. CAN IT BE TREATED LIKE ONE AT LEAST. Pathetic...

I’ve recently had my bathroom retiled by Jimmy Tomlinson this guy went above and beyond worked overtime to get it finished. I cannot thank him enough highly recommend. Was left in my flat whilst I was working or went out Tidy up after himself would have him bk to do work anytime. I’m so very grateful for everything

We moved from Ealing Borough to Hounslow Borough a decade ago, it probably was the worst decision we made. Unfortunately we are stuck here as we cannot afford to sell and move elsewhere. Apart from Hounslow Highways services (credit where it's due), this council operates on its own terms and conditions. The complaints department is a joke, recycling / waste collection services is below standard, crime prevention tactics is non-existent, Hounslow has become a dumping ground for fly tipping and their response is a flyer promoting what they are doing about it in Dreamland, traffic management across peak times at school probably is something pending in their agenda for the past 20 years, in terms of healthcare, just have faith in God to get you through life and not rely on them. Their rapid response does not even have blood testing capabilities, even though the services is funded by tax payers. You have to fight a battle to get anything for the vulnerable, however if the vulnerable person is gone to a better place, they won't waste 24 hours to stop payments and collect assets. Unfortunately it's a soar fact of life the conditions we are living in this borough. Cost of living crisis and the working class are getting battered, hard times we are living in while others are laughing in comfort in wealth and office desks!

What the hell is going on with this council. For goodness sake will someone get a grip at this council!! Answering the phone and actually taking the call would be a start! Why are tax payers paying wages for these people at Hounslow Council who are not helping the people who phone. To be on hold for 30mins and then get a message
which was barely understandable, something like call back again. On this occasion 2 people were calling in the hope one would get through and still the same message. How appalling is that!! Please get your act together so the taxpayers are getting there value for their contribution to the running of your office.

Useless people!!!
Making you to pay so much money for taxes every month, but can't even collect bins, making excuses like you need to use the purple bags...that's the only bag we use! If you have any problems with your bills, you will never get through to sort them out, but they are quick to send you letter, hell even eviction notice if you miss one month of payment due to their lack of responsibility. Can't wait to move from this hell hole!

Notified after the 14 day discount for parking fine so impossible to get discount; signage onlybindicates you are in a prohibited zone ponce vehicle has already entered

Awful, they pass by my building every week and they refused to collect the rubbish recycling bins. When approach them they drive away, they are rude and couldn't careless. There are piles and piles or uncollected rubbish everywhere.
Last time they collected the bins was October 2021 after days if not months of complains.

I recently moved to London Borough of Hounslow. By far this is the worst borough to live in. Getting a council tax bill nearly impossible and rubbish collection missed or left uncollected.

Contacted the council and nearly an hour on the phone and nothing sorted.

For now I have resorted taking my rubbish and recycling at space-waye recycling centre.

Thank you space waye ***** Without them would have been impossible.

If the council isn’t doing their job properly please take your green blue and red boxes. Unfit for propose. Only good at spending other peoples hard earned money on things that doesn’t help the tax payer.

Rated 1 star for now. Hopefully that goes up

Spent 25 minutes on hold just to be told they will ring me back another time... why did it take 25 minutes to tell me that information?

Also their website doesn't work properly, I can't sign into an account or set up a direct debit. For that reason I was waiting for my council tax bill letter to be sent to each month so I knew the amount and when to pay... however they didn't send one in April so now I've got 2 months worth of Council Tax to pay in May because of their mistake.

Also their hold music is annoying af.

Online council tax access. Made very difficult with more than necessary layers of security. I just want to download my council tax bill. Email received with unique reference numbers and a link. Followed link and nowhere to enter these details! Then sent around in circles resetting password. Half hour later and I nearly threw my phone across the room. Extremely frustrated right now. First sign into Hounslow borough account which then allows you to link to council tax website which is external with its own multi layer security. Why make it so difficult???!!!

Useless

Recent madness is destroying Chiswick Community.

Ali was extremely unhelpful and very very rude! My elderly mothe requested account related information, he denied and put the phone down.

Every time I call customer services, I get a rude advisor. I was even trying to help save them money by the amount of engineers being sent out, was told it wasn’t my concern.

A caretaker has verbally abused me on several occasions.

Recently an engineer was out to fix a fire alarm in my friends kitchen. As making it active would cause damage to the ceiling and they would have to do more work and basically couldn’t be bothered, just walked away with the fire alarm not working.

Each and every time a report has been logged and each and every time nothing is done.

The worth council I have ever come across. All need dismissing, all are 100% careless and rude.

Nothing will be done. As always.

Disgusting.

Simply no support from the Hounslow Council Noise Pollution team

Can your crew please get their act together and pick up my garden waste? If you cannot pick up, can you please refund me. This nonsense has been going on for 7 weeks.

The so called environmental officers abuse their power to stop anyone that they think he/she might have spitted without any evidence, I was stopped and given a ticket in Chiswick. I would never spit in the public area. disgrace.

Appalling council not fit for purpose whose only talents are the relentless fines imposed on the residents of the borough , the amount of rubbish strewn everywhere and rodents running amok is a disgrace.

Got a ticket for parking in the Inwwod Road car park on a Sunday. They have sneakily introduced charges for Sunday without any clear communications about this, whilst its free to park on a single yellow line. Appeal was rejected. This council is greedy sneaky and unhelpful.