I placed an order over the telephone and the assistant was knowledgeable and helpful. Ordering via a catalogue/internet is difficult if you don’t see the item however, with their help I was satisfied... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love shopping at House of Bruar as quality is excellent and gorgeous items every time. I have some of their cashmere scarves and jumpers which are unique and won’t date. Also love their jewellery, a... See more
Company replied
Comfortable, classic & stylish product. I ordered a second linen blouse and not disappointed. Used a gift voucher that I had as a present, no problem whatsoever ordering online. House of Bruar your pr... See more
Company replied
Excellent service, kind, prompt and efficient attention. Their clothing is superb beautiful in quality and appearance. purchased from them since the outset, leaving my name and address in a book for... See more
Company replied
Company details
Information provided by various external sources
Scottish country clothing specialists the House of Bruar enjoy a unique reputation for quality that extends throughout our clothing, produce and art collections.
Contact info
PH18 5TW, Pitagowan, United Kingdom
- www.houseofbruar.com
4.5
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Shirts seem to be good quality…
Shirts seem to be good quality hopefully they will wash well.
July 18, 2026
Reply from The House of Bruar
Dear Mrs Johnson,
Thank you so much for taking the time to write your review.
I am delighted you are pleased with the quality of your purchases, and they will wash well at 30 degrees.
I do hope this may be the first of many online shopping experiences with us, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
The garments are well made and delivery…
The garments are well made and delivery is always fairly quick. Styles are great too.
July 16, 2026
Reply from The House of Bruar
Dear Mrs Anderson,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your recent purchases and with the overall service you received.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Just loved both items and already worn…
Just loved both items and already worn tham. Thank you.
July 18, 2026
Reply from The House of Bruar
Dear Mrs Verel,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with your recent purchases, and do hope this may be the first of many more online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Great service ,great price
Great service ,great price, great quality, promptly delivered.
July 18, 2026
Reply from The House of Bruar
Dear Mrs Herrell,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your recent purchase, and do hope you continue to enjoy your online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Been a customer for a long time
Been a customer for a long time
Always been satisfied with the quality and fit ,
Can’t beat it in my opinion
July 18, 2026
Reply from The House of Bruar
Dear Mrs Gregory,
Thank you so much for taking the time to write your review.
Your comments, coming from a customer of such long standing, are very much appreciated, and I do hope you will continue to enjoy your online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
You do everything just right from…ordering to delivery
You do everything just right from ordering to delive
July 16, 2026
Reply from The House of Bruar
Dear Mrs Curtis Stubbs,
Thank you so much for taking the time to write your lovely review.
I am delighted you are so pleased with the overall service you received and hope you will continue to enjoy your shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
A very efficient service
A very efficient service. Quality of garments extremely good. Delivery and packaging always first rate.
July 18, 2026
Reply from The House of Bruar
Dear Mrs Watson,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with your recent purchases and with the overall service you received.
I do hope you will continue to enjoy the online shopping experiences with us, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Jubb,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with the overall service you received, and that your delivery was of the speedy variety!
I do hope this may be the first of many more online shopping experiences with us, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
High quality merchandise
July 16, 2026
Reply from The House of Bruar
Dear Mr Maitland,
Thank you so much for your beautifully concise review. Your words say it all, and I do hope you will continue to enjoy your shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Prince,
Thank you so much for taking the time to write your review.
I am delighted you continue to be so happy with our products and the overall service you receive, and will enjoy further online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Genuine Service
Telephoned my order and the young man was patient and helpful. The item I had to return was immediately refunded. Perfect.
July 14, 2026
Reply from The House of Bruar
Dear Mrs Moore,
Thank you so much for taking the time to write your review.
Whilst I am sorry to learn your purchase had to be returned, I am delighted the process was seamless and the overall service was as you would wish it to be.
I do hope you will enjoy further shopping experiences with us.
Kind Regards,
Norma - The House of Bruar Team
Very good ordering,delivery & returns…
Very good ordering,delivery & returns service! Easy & straightforward to follow which is so important for a customer! No complications like some companies!! So well done !!
July 16, 2026
Reply from The House of Bruar
Dear Mrs Walker,
Thank you so much for taking the time to write your review.
Whilst I am sorry to hear that your purchase was returned, I am pleased our service was up to our usual high standard and the procedure was seamless.
I do hope you will visit us again online in the not too distant future.
Kind Regards,
Norma - The House of Bruar Team
Usual impeccable service
Usual impeccable service, and swift delivery of what I ordered. Sadly they didn’t look as good on my feet as they did in the photo so I sent them back. But you sent me my refund in double quick time for which I thank you.
July 13, 2026
Reply from The House of Bruar
Dear Mrs Thomson,
Thank you so much for taking the time to write your review.
I am sorry to hear that your shoes were not as you would have wished, but glad the service your received was up to our usual high standard.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Always good quality and kept up to date…
Always good quality and kept up to date regarding delivery
July 16, 2026
Reply from The House of Bruar
Dear Mrs Green,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your recent purchase and with the overall service you received.
I do hope you continue to enjoy your shopping experiences with us, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Beautiful and Unusual Design
The slipover arrived promptly and looks lovely. The cotton material is high-quality and very comfortable. I'm delighted with my purchase!
July 16, 2026
Reply from The House of Bruar
Dear Ms Whall,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your slipover, which is nicely different.
I do hope this may be the first of many online shopping experiences with us, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Excellent service
July 16, 2026
Reply from The House of Bruar
Dear Mrs Boyes,
Thank you for your beautifully concise review.
I am delighted you are so happy with the overall service you received, and will continue to enjoy the online shopping experience with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Excellent service
Excellent service. Very quick and beautifully packed. I couldn’t fault it in any way
July 16, 2026
Reply from The House of Bruar
Dear Mrs Gale,
Thank you so much for taking the time to write your lovely review.
As a customer of long standing, it is gratifying to read that you continue to enjoy quality service, and I do hope you will do so for many years to come.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
I was very disappointed that my jacket…
I was very disappointed that my jacket was so creased on arrival. It still has creases even though I hang it in a warm window for days. It is a non-iron garment
I am otherwise pleased with service received and real link my Weatherby waterproof. It just looks as though I have slept in it
I needed it for a holiday so unable to return
July 2, 2026
Reply from The House of Bruar
Dear Mrs Cooke,
Thank you so much for taking the time to write a review.
I am sorry to read of your disappointment, and would respectfully ask you to contact us directly on customerliaison@houseofbruar.com whereby we can discuss your concerns in greater depth if you so wish.
Kind Regards,
Norma - The House of Bruar Team
Delivery was prompt but quality of the…
Delivery was prompt but quality of the goods was not as expected.
July 15, 2026
Reply from The House of Bruar
Dear Mrs Glass,
Thank you so much for taking the time to write your review.
I am happy your delivery was prompt, but obviously disappointed to read your comments regarding quality.
May I respectfully ask you to contact us directly on customerliaison@houseofbruar.com whereby we can discuss your concerns in greater depth if you so wish.
Kind Regards,
Norma - The House of Bruar Team
First-class service. Excellent quality many thanks Catherine Wallace
First-class service. Excellent quality many thanks Catherine Wallace.
July 15, 2026
Reply from The House of Bruar
Dear Mrs Wallace,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your recent shopping experience and with the standard of service you received.
Please be assured of our best attention at all times.
Kind Regards,
Norma -The House of Bruar Team
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