I placed an order over the telephone and the assistant was knowledgeable and helpful. Ordering via a catalogue/internet is difficult if you don’t see the item however, with their help I was satisfied... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love shopping at House of Bruar as quality is excellent and gorgeous items every time. I have some of their cashmere scarves and jumpers which are unique and won’t date. Also love their jewellery, a... See more
Company replied
Comfortable, classic & stylish product. I ordered a second linen blouse and not disappointed. Used a gift voucher that I had as a present, no problem whatsoever ordering online. House of Bruar your pr... See more
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Excellent service, kind, prompt and efficient attention. Their clothing is superb beautiful in quality and appearance. purchased from them since the outset, leaving my name and address in a book for... See more
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Company details
Information provided by various external sources
Scottish country clothing specialists the House of Bruar enjoy a unique reputation for quality that extends throughout our clothing, produce and art collections.
Contact info
PH18 5TW, Pitagowan, United Kingdom
- www.houseofbruar.com
4.5
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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In the illustration the black skirt…
In the illustration the black skirt appeared to be a midi skirt, being at calf length, half way between the ankle and the knee. Unfortunately no length was given in the materials and dimensions part of the description so it was not possible to check the length. The height of the model was not given either.
July 16, 2026
Reply from The House of Bruar
Dear Mrs Woodford,
Thank you so much for taking the time to write your review, and I am sorry to read of your disappointment.
May I respectfully ask you to contact us directly on customerliaison@houseofbruar.com whereby we can discuss your concerns in great depth if you so wish.
Meanwhile, please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Sales,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchase and also the overall service you received.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mr Roberts,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with the overall service you received, and you can be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Came quite quickly
July 16, 2026
Reply from The House of Bruar
Dear Mrs Fleming,
Thank you so much for taking the time to write your review.
I am delighted your delivery was speedy and do hope you are enjoying your garments.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mr Heath,
Thank you so much for taking the time to write your review.
I am delighted you were able to avail yourself of our sale items, always worth looking at.
Meanwhile, you can be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Excellent always.
July 15, 2026
Reply from The House of Bruar
Dear Mrs Rojek,
Thank you so much for your beautifully succinct review.
Your words say it all, and I do hope you will continue to enjoy your shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
The assistants who have taken my orders…
The assistants who have taken my orders have all been very helpful and patient so I haven't felt rushed.
The goods I have received have been of good quality
and fit.
July 15, 2026
Reply from The House of Bruar
Dear Mrs Hare,
Thank you so much for taking the time to write your review.
I am delighted you have been so happy with the overall service you received and with the quality of your purchases.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
The jacket outer fabric was nice
The jacket outer fabric was nice. The inner lining was too loose making it too long in the sleeves. The pressing was poor with a heavy crease in the wrong place on the lapel and the cuff of the sleeve. There were a few loose untrimmed threads. I am aware of the creasing from folding, this was not that
July 16, 2026
Reply from The House of Bruar
Dear Mrs Ley,
Thank you so much for taking the time to write your review.
I am sorry to read of your disappointment, and would respectfully request you to contact us directly on customerliaison@houseofbruar.com whereby we can discuss your concerns in greater depth if you so wish.
In the meantime, please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mr Linsley,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your recent purchases, and will continue to enjoy the online shopping experiences.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
The clothes are extremely of good…of elegant design
The clothes are extremely of good quality I can only tops jumpers cardigans as some of the beautiful dress designs are far too long for me In June I visited the House of Bruar what an experience the whole of the departments are of top quality goods I spent an whole day there the food is top class we enjoyed our meal and bought some fresh meat absolutely delicious next time I visit Scotland I will call again the staff excellent
July 14, 2026
Reply from The House of Bruar
Dear Ms Barnes,
Thank you for taking the time to leave a review. I am delighted that you are happy with the quality of your new clothes. I am also pleased to hear that you enjoyed your recent visit to our wonderful shop. I will certainly pass on your comments to our instore team and we look forward to seeing you again soon.
Kind regards,
Jennie - The House of Bruar Team
Shoes
The shoes I ordered came in plenty of time for my holiday. They fit perfectly and look very smart.
July 13, 2026
Reply from The House of Bruar
Dear Miss Jephcote,
Thank you for taking the time to leave a review. I am so pleased that your new shoes are perfect for your summer holiday.
Kind regards,
Jennie - The House of Bruar Team
Lovely products
July 15, 2026
Reply from The House of Bruar
Dear Ms Cobb,
Thank you for taking the time to leave a review. I am so pleased that you are happy with our products.
Kind regards,
Jennie - The House of Bruar Team
Reply from The House of Bruar
Dear Mr Morton,
Thank you for taking the time to leave a review. I am so happy to hear that you are pleased with your new trousers.
Kind regards,
Jennie - The House of Bruar Team
Reply from The House of Bruar
Dear Ms Purves,
Thank you for taking the time to leave a review. I am so pleased that you received an efficient delivery service.
Kind regards,
Jennie - The House of Bruar Team
Simple and good quality
Was looking for a simple, light knit jumper with round neck and found a lovely jumper at House of Bruar who had the only design I actually liked.
Quality is super, fits well and colour is just what I wanted.
July 15, 2026
Reply from The House of Bruar
Dear Ms Gilmore,
Thank you for taking the time to leave a review. I am so pleased that you are happy with your new jumper. I do hope you enjoy wearing the light knit this summer.
Kind regards,
Jennie - The House of Bruar Team
A good company to deal with.
Quality of goods and fast delivery.I've bought several item of clothing recently and have been very pleased with everyone.
July 15, 2026
Reply from The House of Bruar
Dear Mrs Swanston,
Thank you for taking the time to leave a review. I am delighted that you are happy with the quality of your order and that you received an efficient delivery service.
Kind regards,
Jennie - The House of Bruar Team
Lovely jumper
July 15, 2026
Reply from The House of Bruar
Good morning,
Thank you for leaving a 5* review. I am delighted that you are pleased with your new jumper.
Kind regards,
Jennie - The House of Bruar Team
Good quality and service
July 15, 2026
Reply from The House of Bruar
Dear Mr Roe,
Thank you for taking the time to leave a review. I am delighted that you are happy with the quality of your items and the service you received.
Kind regards,
Jennie - The House of Bruar Team
excellent product and service
July 15, 2026
Reply from The House of Bruar
Good morning,
Thank you for taking the time to leave a review. I am delighted that you are happy with the service you received and your new item.
Kind regards,
Jennie - The House of Bruar Team
Great things come from scotland
I found the items I have bought excellent and of good value,only thing I found is they don't cater for people of 5' 2 I would have bought dresses but to long for me.
Some of the shoes I have bought are quite snug I take size 4 so I have to stretch them that is the only criticism I have.
July 15, 2026
Reply from The House of Bruar
Dear Ms Griffiths,
Thank you for taking the time to leave a review. I am so pleased that you are happy with your new items. I will certainly pass on your comments around petite sizing to our Product Development team.
Kind regards,
Jennie - The House of Bruar Team
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