I placed an order over the telephone and the assistant was knowledgeable and helpful. Ordering via a catalogue/internet is difficult if you don’t see the item however, with their help I was satisfied... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love shopping at House of Bruar as quality is excellent and gorgeous items every time. I have some of their cashmere scarves and jumpers which are unique and won’t date. Also love their jewellery, a... See more
Company replied
Comfortable, classic & stylish product. I ordered a second linen blouse and not disappointed. Used a gift voucher that I had as a present, no problem whatsoever ordering online. House of Bruar your pr... See more
Company replied
Excellent service, kind, prompt and efficient attention. Their clothing is superb beautiful in quality and appearance. purchased from them since the outset, leaving my name and address in a book for... See more
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Company details
Information provided by various external sources
Scottish country clothing specialists the House of Bruar enjoy a unique reputation for quality that extends throughout our clothing, produce and art collections.
Contact info
PH18 5TW, Pitagowan, United Kingdom
- www.houseofbruar.com
4.5
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Garment came in good condition
Garment came in good condition. Well-made and happy with the style. The package arrived in good condition. No holes or badly creased.
July 15, 2026
Reply from The House of Bruar
Dear Mrs Carter,
Thank you for taking the time to leave a review. I am so pleased that you are happy with the quality of your order and that you received an efficient delivery service.
Kind regards,
Jennie - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Murray,
Thank you for taking the time to leave a review. I am so pleased to hear that you received your order nice and promptly. We look forward to hearing from you again soon.
Kind regards,
Jennie - The House of Bruar Team
Good service
I find them a good company to deal with,because the whole process is easy and efficient.The clothes are of a good qualiy,and the hats offer various sizes,which is important.
July 13, 2026
Reply from The House of Bruar
Dear Ms Altham,
Thank you for taking the time to leave a review. I am so pleased to hear that the ordering and delivery process went smoothly and that you are happy with the quality of the items.
Kind regards,
Jennie - The House of Bruar Team
The order arrived promptly
The order arrived promptly
I liked the product very much
The only reason I didn't give you a 5 star was because I found understanding or getting accurate details re the sizing was difficult
July 14, 2026
Reply from The House of Bruar
Good morning,
Thank you for taking the time to leave a review. I am so pleased to hear that you were happy with your new item and I will certainly pass your comments on about the sizing.
Kind regards,
Jennie - The House of Bruar Team
Good quality and homely
Always easy to order. Good info on product. Delivery and returns goods service.
July 15, 2026
Reply from The House of Bruar
Dear Ms Farrow,
Thank you for taking the time to leave a review. I am so pleased that your ordering and delivery process went smoothly and that it was easy to find information on the products you were interested in.
Kind regards,
Jennie - The House of Bruar Team
Great company
Clear and easy to use website, competitive prices, clear updates re order status and delivery times and quick delivery.
July 15, 2026
Reply from The House of Bruar
Good morning,
Thank you for taking the time to leave a review. I am so pleased to hear that the ordering and delivery process went smoothly.
Kind regards,
Jennie - The House of Bruar Team
Parcel delivered on time by pleasant…
Parcel delivered on time by pleasant well mannered driver.
July 13, 2026
Reply from The House of Bruar
Dear Mrs Kee,
Thank you for taking the time to leave a review. I am delighted that you received an efficient delivery service. I hope you are pleased with your new items.
Kind regards,
Jennie - The House of Bruar Team
Always impressed with the service
July 13, 2026
Reply from The House of Bruar
Dear Mrs Smith,
Thank you so much for taking the time to write your review.
I am so pleased you are happy with our service, and will continue to enjoy the online shopping experience with us.
Please be assured f our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Good quality at a good price.
Really pleased with my new handbag. It's lovely quality at a very good price. I wanted a smaller every day bag for the summer. It's perfect and I'm always looking for leather when buy a bag. It arrived quickly and well packaged. I will certainly be buying from The House of Bruar when looking for other leather items.
July 6, 2026
Reply from The House of Bruar
Dear Mrs Sturdy,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your lovely bag., and hope this may be the first of many more online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Counter-Matta,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchase and with the overall service you received.
Please be assured of our best attention at all times.
Kind Regards,
Norma - the House of Bruar Team
Reply from The House of Bruar
Dear Mrs Aspin,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your recent purchase, and hope you will continue to enjoy the online shopping experience with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mr Wright,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchase and with the overall service you received.
I do hope you will continue to enjoy the online shopping experience with us, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
The shirt fits well except the sleeves…
The shirt fits well except the sleeves are too long. However, I have rolled them up.
July 13, 2026
Reply from The House of Bruar
Dear Mrs Holdcroft,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchase and have made the necessary enterprising adaptations!
I do hope you will continue to enjoy the online shopping experience with us, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Buttons too big for the holes
July 13, 2026
Reply from The House of Bruar
Dear Mr Buchanan,
Thank you so much for taking the time to write your review.
May I respectfully ask you to contact us directly on customerliaison@houseofbruar.com whereby we can discuss this matter in greater depth.
I look forward to hearing from you, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Rossiter,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchase, and do hope this may be the first of many more online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Excellent service frock of high… 1St rate
Excellent service frock of high standard will use again
July 12, 2026
Reply from The House of Bruar
Dear Mrs Harries,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your garment, and do hope you enjoy wearing it on numerous occasions.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Gadd,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with your garment and the overall service you received.
I do hope this may be the first of many more online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Quality clothing but delivery/return charges are steep
No problem with the quality of the items from H of B.
Well packaged and promptly despatched.
But H of B need to look at the charges for delivery and returns.
Delivery is £4.95 and I've just paid £5.85 signed for service to return one item.
I think this is a bit excessive, please review the returns policy.
July 13, 2026
Reply from The House of Bruar
Dear Miss Nicholl,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with the quality of your purchase and overall service you received.
However, if you would like to discuss your concerns regarding the postage, please do contact us directly on customerliaison@houseofbruar.com
Meantime, please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Person I spoke to was lovely and my…
Person I spoke to was lovely and my parcel arrived as promised. Excellent service
July 13, 2026
Reply from The House of Bruar
Dear Mrs Watt,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchase and hope you will continue to enjoy your shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
The shirt was a perfect fit
The shirt was a perfect fit. Colours were as advertised. A great combination.
July 13, 2026
Reply from The House of Bruar
Dear Mrs Burgess,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchase, an hope this may be the first of many more online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
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