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Review summary

Created with AI, based on recent reviews

Looking at 1,668 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the wide variety of products and accessories available, finding them to be good value for money and often well-made. The ordering process is frequently described as smooth and easy, with many users expressing excitement about receiving their purchases. Several people also highlight positive interactions with customer service representatives, who are often praised for being helpful, prompt, and supportive in addressing queries. However, some reviewers were not happy with the product quality, mentioning issues like cheap materials, incorrect stitching, and items not matching online descriptions. There are also concerns regarding sizing and fit, with some customers receiving items that were too tight or ill-fitting, even after providing custom measurements. Additionally, a number of people experienced significant delays in order delivery and found customer service to be unresponsive or unhelpful in resolving their issues.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with some reviewers expressing satisfaction... See more

Order

Customers had ambiguous experiences with order, with some reporting positive interactions and a smooth... See more

Quality

People report ambiguous experiences with quality, with some customers praising the beautiful colors, jewelry,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many customers praising the helpfulness and... See more

Price

Users describe ambiguous interactions with price, with many reviewers praising good prices, affordability,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Customer service was top tier, Meenu cleared all my doubts on measurements and delivery details. Website did glitch a few times but it could be frm my side. But definitely recommend👍🏻

Company replied

Rated 3 out of 5 stars

There are specific measurements (the length of the front and back of the blouse, the depth of the front and back of the blouse, and a way to differentiate the chest and bust) that cannot be noted in t... See more

Company replied

Rated 5 out of 5 stars

Meenu was very supportive in helping me understand the clothing system of House Of Indya. She would reply quick and as for someone who has brought Indian clothes online for the first time, she was rea... See more

Company replied

Rated 5 out of 5 stars

Lots of choices to pick from online - I just placed order and hope it will arrive in the given timeframe. I enjoyed that they also sell jewelry and bags - convenient to buy everything in one place. I... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Children's Clothing Store
  3. Jewelry Store
  4. Men's Clothing Store
  5. Wedding Store

Written by the company

Indya – Redefining Indian Elegance for the Modern World Indya is not just a fashion brand; it is a celebration of India’s timeless traditions infused with contemporary aesthetics, catering to today’s global, confident, and style-savvy woman. Established in 2012, Indya has positioned itself as a leader in Indian occasion wear, Our thoughtfully curated collections cater to weddings, engagements, intimate gatherings, and festive soirées. Our omni-channel presence includes 150+ retail points of sale and a growing D2C international footprint, serving 3 million+ customers in 50+ countries. At Indya, we craft more than clothes; we create experiences. From weddings and engagements to family gatherings our collections are curated for every significant occasion on the Indian calendar. Each piece is a tribute to meticulous craftsmanship, blending luxurious fabrics, modern silhouettes, and exquisite detailing to ensure you shine effortlessly at every event.


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

Please read: this is a scam site

Two outfits purchased on May 13, 2026, both purporting to be silk saree sets. Card was charged May 13. No invoice or email notification sent.
Today ( May 28) I received the outfits. They were wadded up in a vacuum sealed bag, and the material looked just like the stuff cheap haloween costumes are made from.
I did the burn test to distinguish silk from polyester, and sure enough, both sets are made from polyester.
I believe that this company is a willful scam. They appear to flood the internet with fake positive reviews in order to bury legitimate complaints, and to answer those complaints with a stock response that does not appear to be supported by any meaningful action.
Both the saree sets I purchased are going into the garbage because I know from the experience of others that I will never get my money back. This has been an expensive $221 mistake on my part.

May 13, 2026
Unprompted review
Indya logo

Reply from Indya

Hi Diane,

We sincerely apologize for the inconvenience caused. This is truly unfortunate, and we do not want you to face such issues. We will connect with you shortly today and assist you with the best possible resolution.

Team Indya

Rated 4 out of 5 stars

Great and quick

Great and quick

May 28, 2026
Unprompted review
Indya logo

Reply from Indya

Hi Vidhisha! Thank you so much for your kind feedback! We’re glad to hear you had a great and quick experience. We truly appreciate your support!

Team indya

Rated 3 out of 5 stars

It says that no duties and tarrifs on…

It says that no duties and tarrifs on top of the price but at the time of check out you ask for custom clearance fee and lost item fee and one more additional charge. Which is not fair .

May 28, 2026
Unprompted review
Indya logo

Reply from Indya

Hi Diksha,

We deeply regret the inconvenience caused and sincerely apologize for the experience. This is truly regrettable, and we certainly do not want you to go through such issues. We will get in touch with you shortly today and ensure you receive the best possible assistance and resolution.

Team Indya

Rated 1 out of 5 stars

Worst retail experience ever

This was one of the worst retail experiences I've ever had. I placed an order through the website and was told that I would receive my order within 1 month. After the month passes by, I reached out to the customer support team over WhatsApp four different times and each time was told that due to a production issue my order had been delayed and then was given no follow up on shipping time. The support team was also slow and terrible at communication. My order then arrived 1 month after it was supposed to, but it was stitched to the wrong size, looked nothing like the online picture and the fabric had stains on it.

May 27, 2026
Unprompted review
Indya logo

Reply from Indya

Hi Fatema,

Please accept our sincere apologies for the inconvenience you have faced. This is truly unfortunate, and we regret that you had to experience this. We will be reaching out to you shortly today and will do our best to provide you with the most suitable resolution.

Team Indya

Rated 5 out of 5 stars

RELIABLE & TRUST WORTHY

RELIABLE & TRUST WORTHY
They have a huge variety of outfits and accessories to choose from. They are very reachable and excellent with communication through Whatsapp.

May 28, 2026
Unprompted review
Indya logo

Reply from Indya

Hi Jathu! Thank you so much for your wonderful feedback! We’re glad you found our collection of outfits and accessories impressive and appreciated our availability and communication on WhatsApp. Your trust and support mean a lot to us, and we’re always here to help you with the best service possible.

Team Indya

Rated 1 out of 5 stars

Worst company and Fraud

They are the worst company i have ever ordered my stuff from. All the clothing that came to me was worst quality and on the top of it they haven't payed the custom fees and kept it secret until I received the bill from fedex and now they asking me to clear those dues .
Please never buy stuff from them they are the biggest fraud company I have seen.

May 27, 2026
Unprompted review
Indya logo

Reply from Indya

Hi Maymeh,

We sincerely apologize for the experience you had, and we never aim to provide such service. Please share your order details with us so we can connect with you and assist you better.

Team Indya

Rated 1 out of 5 stars

False advertising!!!!

Extremely disappointing experience with Housd of Indya.

I waited over 30 days for my order, received conflicting dispatch updates throughout, and when the outfit finally arrived it looked NOTHING like the product advertised on their website.

The colour, blouse design, embellishment, fabric, and overall appearance were completely different from the professional images used to market the outfit. This was not a “slight variation” due to lighting or handmade detailing as the company claimed — the item was clearly misrepresented.

Customer service was equally frustrating. Instead of acknowledging the obvious differences shown in side-by-side comparison photos, they repeatedly dismissed my concerns and refused to offer a full refund, only offering partial reimbursement for a product that was significantly not as described.

I was even contacted at 6am UK time with no consideration for international time zones.

Very misleading advertising, poor communication, excessive delays, and disappointing quality. I would strongly advise others to be cautious before ordering.

May 15, 2026
Unprompted review
Indya logo

Reply from Indya

Hi Shareena,

We sincerely apologize for the experience you had. This is certainly not the experience we aim to provide our customers. We will reach out to you shortly at a convenient time to assist you further and help resolve the issue.

Team Indya

Rated 5 out of 5 stars

Great choice of items

Easy to navigate pages, great variety of items at a great price point. Items are always of high quality.

May 27, 2026
Unprompted review
Indya logo

Reply from Indya

Hi Ashwina! Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed browsing through our collection and found the variety, pricing, and quality up to your expectations.

Your support truly means a lot to us, and we look forward to serving you again soon!

Team Indya

Rated 5 out of 5 stars

I had a lovely experience

I had a lovely experience ordering with House of Indya! The options were incredible, payment is a breeze, and communication is so easy. I would absolutely order again.

May 26, 2026
Unprompted review
Indya logo

Reply from Indya

Hi Bunny! Thank you so much for your kind words! We’re delighted to hear you had a lovely experience with House of Indya. It’s wonderful to know you enjoyed the product range, found the payment process smooth, and appreciated our communication.

Your support truly means a lot to us, and we look forward to serving you again soon!


Team Indya

Rated 5 out of 5 stars

The website is very easy to navigate

The website is very easy to navigate. Waiting for the products to arrive now and hoping for great quality!!

May 26, 2026
Unprompted review
Indya logo

Reply from Indya

Hi Gita! Thank you for your feedback! We’re glad you found the website easy to navigate. We hope you love the products once they arrive and that they meet your expectations.

Team Indya

Rated 4 out of 5 stars

Surah has been very helpful in placing…

Surah has been very helpful in placing the order
Great customer care
I will wait to give further feedback once received the order
Thank you

May 26, 2026
Unprompted review
Indya logo

Reply from Indya

Hi There! Thank you so much for your kind feedback! We’re glad Surah was able to assist you and that you had a great experience with our customer care.

We look forward to your feedback once you receive your order. Thank you for choosing us!

Team Indya

Rated 5 out of 5 stars

Waiting to see the order and quality

Waiting to see the order and quality

May 26, 2026
Unprompted review
Indya logo

Reply from Indya

Hi Padmini! Thank you for your feedback! We truly appreciate you taking the time to share your thoughts. We hope your order reaches you soon and that you are pleased with both the product and its quality. Your satisfaction means a lot to us, and we look forward to hearing your experience once you receive it.

Team Indya

Rated 5 out of 5 stars

Great customer service and range is…

Great customer service and range is beautiful and under my budget

May 26, 2026
Unprompted review
Indya logo

Reply from Indya

Hi Ragini! Thank you so much for your kind words! We’re delighted to hear that you loved our customer service and found our collection beautiful and budget-friendly. Your support means a lot to us!

Team Indya

Rated 1 out of 5 stars

Very disappointed

I'm very disappointed with saree and blouse. It arrive all scrunched up and blouse was supposed to custom made and didn't make my blouse what I ask for . I paid good money for it but didn't receive a good product. Very disappointed. I have emailed and what's up but no response 😕 😞
Please don't buy from houseofindya website

May 26, 2026
Unprompted review
Indya logo

Reply from Indya

Hi there! We’re really sorry to hear about your experience. We never want our customers to face such issues. Please share your order details with us so we can look into this and assist you at the earliest.

Team Indya

Rated 5 out of 5 stars

Loved the fit and overall finish.

Loved the fit and overall finish.. Also great customer service

May 21, 2026
Unprompted review
Indya logo

Reply from Indya

Hi Kashish! So glad you loved your Indya style! Thank you for your kind review — it inspires us every day.

Team Indya

Rated 5 out of 5 stars

I just ordered

I just ordered and can’t wait to receive my order. I hope all goes smoothly and when I receive the items I will be able to do a better detailed review.

May 25, 2026
Unprompted review
Indya logo

Reply from Indya

Hi there! Thank you for your order and your review! We truly appreciate your support and hope you love your items once they arrive. We look forward to hearing your detailed feedback soon!

Team Indya

Rated 4 out of 5 stars

Great customer service

Great customer service. The assistant was very helpful and made the process easy. Menu answered all my questions clearly

May 24, 2026
Unprompted review
Indya logo

Reply from Indya

Hi Ragi! Thank you for choosing House of Indya and for sharing your experience. We truly value your support!

Team Indya

Rated 5 out of 5 stars

Good choices and great delivery…

Good choices and great delivery services. And Dress fit great!

May 25, 2026
Unprompted review
Indya logo

Reply from Indya

Hi Aarshvi! We sincerely appreciate your lovely feedback. It’s wonderful to know you enjoyed your experience with House of Indya. We can’t wait to style you again!

Team Indya

Rated 1 out of 5 stars

I purchased close to $1K of clothing…

I purchased close to $1K of clothing and all of it was nothing like what was on the website and when I reached out to them, they dismissed it saying "bad luck."
Buyer BE AWARE!
This company is a fraudulent, no ethics and no customer service.
These type of websites should be shutdown!!!

May 25, 2026
Unprompted review
Indya logo

Reply from Indya

Hi Singithi! We tried to connect with you but were unable to reach you. We never want our customers to face such issues. Our team will connect with you again to check and assist you better.

Team Indya

Rated 5 out of 5 stars

I just placed my order

I just placed my order, it was very smooth process, hoping to purchase more from this site.
Actually , now i am reading reviews, hoping for best , most of the reviews are after purchasing are really bad and disappointing,

May 24, 2026
Unprompted review
Indya logo

Reply from Indya

Hi Avni! Thank you so much for your kind words! We’re thrilled you loved your experience with House of Indya. Your support truly means the world to us.

Team Indya

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