While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,668 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the wide variety of products and accessories available, finding them to be good value for money and often well-made. The ordering process is frequently described as smooth and easy, with many users expressing excitement about receiving their purchases. Several people also highlight positive interactions with customer service representatives, who are often praised for being helpful, prompt, and supportive in addressing queries. However, some reviewers were not happy with the product quality, mentioning issues like cheap materials, incorrect stitching, and items not matching online descriptions. There are also concerns regarding sizing and fit, with some customers receiving items that were too tight or ill-fitting, even after providing custom measurements. Additionally, a number of people experienced significant delays in order delivery and found customer service to be unresponsive or unhelpful in resolving their issues.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with some reviewers expressing satisfaction... See more

Order

Customers had ambiguous experiences with order, with some reporting positive interactions and a smooth... See more

Quality

People report ambiguous experiences with quality, with some customers praising the beautiful colors, jewelry,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many customers praising the helpfulness and... See more

Price

Users describe ambiguous interactions with price, with many reviewers praising good prices, affordability,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Customer service was top tier, Meenu cleared all my doubts on measurements and delivery details. Website did glitch a few times but it could be frm my side. But definitely recommend👍🏻

Company replied

Rated 3 out of 5 stars

There are specific measurements (the length of the front and back of the blouse, the depth of the front and back of the blouse, and a way to differentiate the chest and bust) that cannot be noted in t... See more

Company replied

Rated 5 out of 5 stars

Meenu was very supportive in helping me understand the clothing system of House Of Indya. She would reply quick and as for someone who has brought Indian clothes online for the first time, she was rea... See more

Company replied

Rated 5 out of 5 stars

Lots of choices to pick from online - I just placed order and hope it will arrive in the given timeframe. I enjoyed that they also sell jewelry and bags - convenient to buy everything in one place. I... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Children's Clothing Store
  3. Jewelry Store
  4. Men's Clothing Store
  5. Wedding Store

Written by the company

Indya – Redefining Indian Elegance for the Modern World Indya is not just a fashion brand; it is a celebration of India’s timeless traditions infused with contemporary aesthetics, catering to today’s global, confident, and style-savvy woman. Established in 2012, Indya has positioned itself as a leader in Indian occasion wear, Our thoughtfully curated collections cater to weddings, engagements, intimate gatherings, and festive soirées. Our omni-channel presence includes 150+ retail points of sale and a growing D2C international footprint, serving 3 million+ customers in 50+ countries. At Indya, we craft more than clothes; we create experiences. From weddings and engagements to family gatherings our collections are curated for every significant occasion on the Indian calendar. Each piece is a tribute to meticulous craftsmanship, blending luxurious fabrics, modern silhouettes, and exquisite detailing to ensure you shine effortlessly at every event.


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Meenu with house of Indya helped me…

Meenu with house of Indya helped me with my order and confirmed as soon as the payment was received. Very helpful and on top of her customer service.

May 24, 2026
Unprompted review
Indya logo

Reply from Indya

Hi Muks! Thank you so much for your wonderful feedback! We’re delighted to hear that Meenu was able to assist you promptly and make your ordering experience smooth and hassle-free. Your kind words truly motivate our team to continue providing the best customer service. We appreciate your support and look forward to serving you again

Team Indya

Rated 5 out of 5 stars

Awesome

It was nice!

May 23, 2026
Unprompted review
Indya logo

Reply from Indya

Hi Sandhya! Thank you so much for your feedback! We’re glad to hear that you had a nice experience with us. Your support truly means a lot, and we look forward to serving you again soon.

Team Indya

Rated 5 out of 5 stars

I had a great experience with Sanyogita…

I had a great experience with Sanyogita from Customer Support . She helped me understand the complete order process and was very prompt in responding to all my questions. Her support made the whole experience smooth and stress-free. Thank you for the excellent customer service!

May 22, 2026
Unprompted review
Indya logo

Reply from Indya

Hi There! Thank you so much for your kind feedback! We’re delighted to hear that Sanyogita was able to assist you effectively and make your order process smooth and stress-free. Your appreciation means a lot to us, and we’ll be sure to share your kind words with her. We truly value your support and look forward to serving you again.

Team Indya

Rated 5 out of 5 stars

Excellent and easy website with a…

Excellent and easy website with a variety 👌

May 24, 2026
Unprompted review
Indya logo

Reply from Indya

Hi Jasmica! Thank you for your kind feedback! We’re glad to know you found the website easy to use and liked our variety. We truly appreciate your support.

Team Indya

Rated 5 out of 5 stars

Nice experiance

April 22, 2026
Unprompted review
Indya logo

Reply from Indya

Hi Renu! Thank you so much for your lovely feedback! We’re happy to hear that you enjoyed the easy experience and our wide collection. Your support means a lot to us.

Team Indya

Rated 4 out of 5 stars

Good customer service

Good customer service. Before purchasing a kurta set, I asked for a photo to understand which material is it exactly and the response was quick.

May 23, 2026
Unprompted review
Indya logo

Reply from Indya

Hi Rhea! Thank you for your valuable feedback! We’re delighted to hear that our team was able to assist you promptly and help you with the details before your purchase. We truly appreciate your trust in us.

Team Indya

Rated 5 out of 5 stars

Lots of selection

Lots of selection

May 23, 2026
Unprompted review
Indya logo

Reply from Indya

Hi Luis! Thank you so much! We’re happy to know you liked our wide range of selections. We look forward to serving you again.

Team Indya

Rated 1 out of 5 stars

I am completely discouraged from ever…

I am completely discouraged from ever ordering from this wed site. Imagine their product is of poor quality, design and colors do not match. We contacting their support team to return items they do not reply and you the customer have to bare the cost of returning the items especially since it goes to India the cost it’s more than the items worth. Ridiculous! If you comment on their social media platform (TikTok or Facebook) they delete the comments. Please don’t be fooled like I was. I wish I read these reviews before purchasing.

May 23, 2026
Unprompted review
Indya logo

Reply from Indya

Hi Debz,

We sincerely apologize for the inconvenience caused. This is certainly not the experience we aim to provide. We would request you to kindly share your order details so we can get in touch with you and assist you further in the best possible manner.

Team Indya

Rated 5 out of 5 stars

I had a great experience with Sanyogita…

I had a great experience with Sanyogita from House of Indya customer support. She was extremely helpful, patient, and supportive throughout the process. She addressed all my concerns promptly and guided me really well. Her professionalism and quick assistance made the entire experience smooth and pleasant. Really appreciate her effort and excellent customer service. Thank you, Sanyogita!

May 23, 2026
Unprompted review
Indya logo

Reply from Indya

Hi Shivani! Thank you for your valuable feedback! We’re delighted to hear about your great experience with Sanyogita. Your appreciation motivates our team to continue delivering excellent customer service. We truly value your support.

Team Indya

Rated 5 out of 5 stars

Sanyogita from house of Indya 10/10

Sanyogita from house of Indya provided great customer service and helped answer all the questions I had. The response time was very fast and efficient. Would 10/10 recommend to others.

May 23, 2026
Unprompted review
Indya logo

Reply from Indya

Hi Piranavi! Thank you so much for your wonderful feedback! We’re delighted to hear that Sanyogita was able to assist you promptly and answer all your queries effectively. Your kind words truly mean a lot to us.

We really appreciate your recommendation and look forward to serving you again soon!

Team Indya

Rated 5 out of 5 stars

Price and quick shipping

May 22, 2026
Unprompted review
Indya logo

Reply from Indya

Hi Sandhya! Thank you so much for your feedback! We’re glad to hear that you were happy with our pricing and quick shipping service. Your support means a lot to us, and we look forward to serving you again soon!

Team Indya

Rated 5 out of 5 stars

Prompt delivery and also query was…

Prompt delivery and also query was addressed right away. The clothes are of really good quality!

May 22, 2026
Unprompted review
Indya logo

Reply from Indya

Hi There! Thank you so much for your kind feedback! We’re delighted to hear that you were happy with the prompt delivery, quick assistance, and the quality of the clothes. Your support truly means a lot to us, and we look forward to serving you again soon!

Team Indya

Rated 5 out of 5 stars

Good quality dresses and good service

i ordered 2 dresses , good quality, delivery on time and dome damages where refunded also. Happy with the product and the services also

July 22, 2025
Unprompted review
Indya logo

Reply from Indya

Hi Tina! Thank you so much for your valuable feedback! We’re delighted to hear that you loved the quality of the dresses and had a positive experience with our service.

We sincerely apologize for the inconvenience caused due to the damaged items and truly appreciate your understanding. Your support means a lot to us, and we look forward to serving you again soon!

Team Indya

Rated 5 out of 5 stars

This is my 4th time buying a lehenga…

This is my 4th time buying a lehenga and fusion set and couple of men's kurta set for my cousin's wedding from your website.. I am just loving the quality of fabric and the services you guys are providing to NRI's like us..Special thanks to the customer service they always assist me promptly..

Really loving it.. keep growing 💗

May 22, 2026
Unprompted review
Indya logo

Reply from Indya

Hi Parul! Thank you so much for your continued trust and love! We’re thrilled to hear that you’ve enjoyed shopping with us for your lehengas, fusion sets, and men’s kurtas. Your kind words about our fabric quality and customer service mean a lot, especially knowing we’re able to serve our NRI customers well.

We truly appreciate your support and are excited to keep providing you with the best! Thank you for being a part of the Indya family.

Team Indya

Rated 3 out of 5 stars

Custom size concerns

There are specific measurements (the length of the front and back of the blouse, the depth of the front and back of the blouse, and a way to differentiate the chest and bust) that cannot be noted in the custom measurement section. I worry that my order will not fit properly when I receive it. There is also no area to request extra fabric to be left inside the blouse to account for weight gain and loss. Thank you for your consideration.

May 21, 2026
Unprompted review
Indya logo

Reply from Indya

Hi Jinujg! We apologize for the inconvenience and confusion. We kindly request you to please share the order details with us so that we can connect with you and assist you better.

Team Indya

Rated 1 out of 5 stars

Worst and bad quality items

Worst and bad quality items. Stitching is even worse. Please stay away!!

April 28, 2026
Unprompted review
Indya logo

Reply from Indya

Hi Sue,

We sincerely apologize for the inconvenience and any confusion caused. To assist you in the best possible way, we kindly request you to share your order details with us. Once we have this information, we will be able to connect with you directly and provide prompt and accurate support to resolve your concerns.

Team Indya

Rated 5 out of 5 stars

Easy to order

Easy to order, choices were really good can’t wait to get the dress and try it.

May 21, 2026
Unprompted review
Indya logo

Reply from Indya

Hi Dharmi! Thank you so much for your kind words! We’re thrilled you loved your experience with House of Indya. Your support truly means the world to us.

Team Indya

Rated 5 out of 5 stars

Sanyogita was extremely helpful

Sanyogita was extremely helpful. My first payment method did not go through, but thanks to Sanyogita I was able to try a different method and place the order. Great hospitality! Will definitely order again.

May 21, 2026
Unprompted review
Indya logo

Reply from Indya

Hi Marissa! We’re thrilled to hear that Sanyogita was able to assist you smoothly and help you complete your order. Your appreciation means a lot to us, and we can’t wait to serve you again!

Team Indya

Rated 4 out of 5 stars

I really liked the quality and fittings…

I really liked the quality and fittings of the garments.

May 21, 2026
Unprompted review
Indya logo

Reply from Indya

Hi Himanshi! Thank you so much for your feedback! We’re delighted to hear that you loved the quality and fit of our garments. Your appreciation means a lot to us, and we look forward to serving you again!

Team Indya

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look