Howdens had a Trade Day going on which is always fun to attend with many bargains to be had. The staff are always helpful and knowledgeable.
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Units 1 & 2, Terminus Road, Chichester, PO19 8TX West Sussex, South East, GB
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Howdens had a Trade Day going on which is always fun to attend with many bargains to be had. The staff are always helpful and knowledgeable.
Company replied
we were after new cupboard doors, taps & hob and they provided a friendly and helpful service, particularly carrie and emily. they allowed us to take away sample doors for home viewing, and after... See more
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We have recently installed a Howdens kitchen and couldn't be happier. The help we had from our account manager at Howdens Chichester was amazing - she steered us in the right direction and advised and... See more
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We are delighted with our new Howden units, the kitchen looks great! (We returned to the company a second time because we were so pleased with the first kitchen units we had from them, which, when... See more
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The UK's No. 1 Trade Kitchen Supplier.
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Units 1 & 2, Terminus Road, Chichester, PO19 8TX, West Sussex, South East, United Kingdom
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We had to have a completely new kitchen, having met with Flick, who, made our choosing and designs really good, she has been very accommodating and may I say, many occasions where choices with us changed , she has helped in every way and taken all in her stride, which has made it a pleasure , delivery on time and planned, even after delivery we changed course on a couple of bits, but no problem , infact Howdens in general have been brill and the product is superb.
Howdens are very lucky to have Flick, she does them proud and also enjoys her work, she makes it all pleasurable.

Reply from Howdens - Chichester
You very professional and great customer service, Thank you.

Reply from Howdens - Chichester
We are delighted with our new Howden units, the kitchen looks great!
(We returned to the company a second time because we were so pleased with the first kitchen units we had from them, which, when we moved house in August, looked as good as they did, when installed 9 years earlier).
Flick, the in-house kitchen designer, was brilliant and could not have been more helpful. She really listened to our requirements and ideas and helped create a plan that fitted ‘the bill’ perfectly.
Our grateful thanks to all the Howdens ‘team’ for their help and patience.

Reply from Howdens - Chichester
We have been using Howdens for many years now, you know what your going to get.
Products are good quality & range. Prices are fair in todays market.

Reply from Howdens - Chichester
Having used Howdens since 2007 in Chichester and other branches before that, we have always been happy with quality and choice. Up until recently the service in Chichester was always friendly and professional. Any issues resolved with a smile and positive customer support. Having had more than a couple of issues with the measurements and design of a small kitchen we asked for a bit of the same support and friendly attitude we had always been given. Instead we were met with a less than customer focused approach. Not solution focused and more like a 'you can just do' attitude. No apology for the issues or negative experience. No understanding that to say you are 'sorry someone is having a poor experience' is not an admission of fault. The store manager actually said he didnt know what he was apologising for. Has he had any customer service training? The area manager must be a god of sorts as the staff in other stores and customer service are scared to name him and then customer services diverted a message to him back to the shop that had left me in tears. I have spoken to other trade account holders and was unsurprised to hear several are looking for new suppliers. Looking for customer service above price. Stories of inaccurate design and measurements, parts missing, dismissive attitude of staff and more are plenty. Such a shame they can't get it together.

Reply from Howdens - Chichester

Reply from Howdens - Chichester
I have used Howdens for years now and have always managed to get everything I want with great service

Reply from Howdens - Chichester
Staff product knowledge and customer service was outstanding thanks to Ashleigh,Ollie,Harry and also Luke in the warehouse at the Chichester depot.Nothing appeared to much trouble. Well done , thankyou, David Standen.

Reply from Howdens - Chichester
Good product and excellent service from Ashleigh at Chichester branch

Reply from Howdens - Chichester
Before we used Howdens we were warned by 2 friends not to as they had awful experiences- should have listened. We think the actual kitchens are OK but all let down by terrible service by people who don't know what they are doing ! Took us to court but they backed down when we bothered to put in a defense - bullying & scare tactics didn't work & we stood our ground - the company needs to look at it's customer care as there wasn't any with us , just lies & arrogance - make sure you get things in writing to cover yourself , do not rely on verbal conversations!!

Reply from Howdens - Chichester
We were kept informed on price how long it would take to service the bikes. And they were done when they said they would be. The people were very pleasant.

Reply from Howdens - Chichester
The guys at Howdens in Chichester are always so helpful. I'm not a big business customer that has a large account - just an individual that fits one kitchen a year with a few odd jobs but I am always treated as though I am a big spender! Thank you!

Reply from Howdens - Chichester
Great customer focus and attention to detail from Callum throughout our kitchen planning process and good communication about deliveries

Reply from Howdens - Chichester
Chichester branch of Howdens never let me down.

Reply from Howdens - Chichester
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