Banner for Howdens - Chichester

Howdens - Chichester Reviews 

95
TrustScore 4.5 out of 5

4.5

Units 1 & 2, Terminus Road, Chichester, PO19 8TX West Sussex, South East, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Howdens had a Trade Day going on which is always fun to attend with many bargains to be had. The staff are always helpful and knowledgeable.

Company replied

Rated 5 out of 5 stars

we were after new cupboard doors, taps & hob and they provided a friendly and helpful service, particularly carrie and emily. they allowed us to take away sample doors for home viewing, and after... See more

Company replied

Rated 5 out of 5 stars

We have recently installed a Howdens kitchen and couldn't be happier. The help we had from our account manager at Howdens Chichester was amazing - she steered us in the right direction and advised and... See more

Company replied

Rated 5 out of 5 stars

We are delighted with our new Howden units, the kitchen looks great! (We returned to the company a second time because we were so pleased with the first kitchen units we had from them, which, when... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Units 1 & 2, Terminus Road, Chichester, PO19 8TX, West Sussex, South East, United Kingdom

  • 01243 530 737

4.5

Excellent

TrustScore 4.5 out of 5

95 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(95)

9,128 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Full New Kitchen

We had to have a completely new kitchen, having met with Flick, who, made our choosing and designs really good, she has been very accommodating and may I say, many occasions where choices with us changed , she has helped in every way and taken all in her stride, which has made it a pleasure , delivery on time and planned, even after delivery we changed course on a couple of bits, but no problem , infact Howdens in general have been brill and the product is superb.
Howdens are very lucky to have Flick, she does them proud and also enjoys her work, she makes it all pleasurable.

February 21, 2024
Unprompted review
Howdens - Chichester logo

Reply from Howdens - Chichester

Good morning, thanks for taking the time out of your day to leave this positive review for our Chichester depot! Take care and have a lovely day. Camille

Rated 5 out of 5 stars

Polite and fast service

January 27, 2024
Howdens - Chichester logo

Reply from Howdens - Chichester

Hi Martin, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Zara

Rated 5 out of 5 stars

Well done to the Howdens ‘team’

We are delighted with our new Howden units, the kitchen looks great!
(We returned to the company a second time because we were so pleased with the first kitchen units we had from them, which, when we moved house in August, looked as good as they did, when installed 9 years earlier).
Flick, the in-house kitchen designer, was brilliant and could not have been more helpful. She really listened to our requirements and ideas and helped create a plan that fitted ‘the bill’ perfectly.
Our grateful thanks to all the Howdens ‘team’ for their help and patience.

October 9, 2023
Unprompted review
Howdens - Chichester logo

Reply from Howdens - Chichester

Hi, Thanks for leaving this 5 star review for the Howdens - Chichester depot! Best wishes, Tash

Rated 5 out of 5 stars

excellent range

excellent range, good service

December 9, 2023
Howdens - Chichester logo

Reply from Howdens - Chichester

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

We have been using Howdens for many…

We have been using Howdens for many years now, you know what your going to get.
Products are good quality & range. Prices are fair in todays market.

November 22, 2023
Howdens - Chichester logo

Reply from Howdens - Chichester

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 2 out of 5 stars

Disappointed with the Chichester Branch

Having used Howdens since 2007 in Chichester and other branches before that, we have always been happy with quality and choice. Up until recently the service in Chichester was always friendly and professional. Any issues resolved with a smile and positive customer support. Having had more than a couple of issues with the measurements and design of a small kitchen we asked for a bit of the same support and friendly attitude we had always been given. Instead we were met with a less than customer focused approach. Not solution focused and more like a 'you can just do' attitude. No apology for the issues or negative experience. No understanding that to say you are 'sorry someone is having a poor experience' is not an admission of fault. The store manager actually said he didnt know what he was apologising for. Has he had any customer service training? The area manager must be a god of sorts as the staff in other stores and customer service are scared to name him and then customer services diverted a message to him back to the shop that had left me in tears. I have spoken to other trade account holders and was unsurprised to hear several are looking for new suppliers. Looking for customer service above price. Stories of inaccurate design and measurements, parts missing, dismissive attitude of staff and more are plenty. Such a shame they can't get it together.

November 9, 2023
Unprompted review
Howdens - Chichester logo

Reply from Howdens - Chichester

Good afternoon, thank you for bringing this to our attention. It would be helpful if you could email us with your contact details and account name/number to reviews@howdens.com so that we can share this with the relevant teams and help further.

Rated 5 out of 5 stars

I have used Howdens for years now and…

I have used Howdens for years now and have always managed to get everything I want with great service

October 17, 2023
Howdens - Chichester logo

Reply from Howdens - Chichester

Hi Matthew, Thanks for taking the time to leave this positive review. All the best, Tash

Rated 5 out of 5 stars

Staff product knowledge and customer service.

Staff product knowledge and customer service was outstanding thanks to Ashleigh,Ollie,Harry and also Luke in the warehouse at the Chichester depot.Nothing appeared to much trouble. Well done , thankyou, David Standen.

September 1, 2023
Unprompted review
Howdens - Chichester logo

Reply from Howdens - Chichester

Hi, Thanks for leaving this 5 star review for the Howdens - Chichester depot! Best wishes, Tash

Rated 1 out of 5 stars

Never again !! Before we used Howdens we were warned…

Before we used Howdens we were warned by 2 friends not to as they had awful experiences- should have listened. We think the actual kitchens are OK but all let down by terrible service by people who don't know what they are doing ! Took us to court but they backed down when we bothered to put in a defense - bullying & scare tactics didn't work & we stood our ground - the company needs to look at it's customer care as there wasn't any with us , just lies & arrogance - make sure you get things in writing to cover yourself , do not rely on verbal conversations!!

June 13, 2023
Howdens - Chichester logo

Reply from Howdens - Chichester

Thank you for taking the time to leave this review. It would be helpful if you could email us with your contact details and account name/number to reviews@howdens.com so that we can share your comments internally and help further.

Rated 5 out of 5 stars

We were kept informed on price how long…

We were kept informed on price how long it would take to service the bikes. And they were done when they said they would be. The people were very pleasant.

June 12, 2023
Howdens - Chichester logo

Reply from Howdens - Chichester

Hi, Thanks for leaving this 5 star review for the Howdens - Chichester depot! Best wishes, Tash

Rated 5 out of 5 stars

Always helpful

The guys at Howdens in Chichester are always so helpful. I'm not a big business customer that has a large account - just an individual that fits one kitchen a year with a few odd jobs but I am always treated as though I am a big spender! Thank you!

April 19, 2023
Howdens - Chichester logo

Reply from Howdens - Chichester

Hi, Thanks for leaving this 5 star review for the Howdens - Chichester depot! Best wishes, Tash

Rated 5 out of 5 stars

Kitchen planning

Great customer focus and attention to detail from Callum throughout our kitchen planning process and good communication about deliveries

April 14, 2023
Howdens - Chichester logo

Reply from Howdens - Chichester

Hi, Thanks for leaving this 5 star review for the Howdens - Chichester depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Helpful and answer phone

February 3, 2023
Howdens - Chichester logo

Reply from Howdens - Chichester

Hi Charles, Thanks for leaving this 5 star review for the Howdens – Chichester depot! Take care and have a lovely day, Tash.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look