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Howdens - Crawley Reviews 86

TrustScore 4.5 out of 5

4.5

Unit 15, Fleming Way Industrial Centre, Royce Road, RH10 9NX West Sussex, South East, GB


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Rated 5 out of 5 stars

What a great company from the sales staff and design team to the accounts. The kitchens are great and my customers are always impressed by the quality of their products I use them not just for kitchen... See more

Company replied

Rated 5 out of 5 stars

I used to work with Team and it was family! When I left I wasn't sad because the relationship was for ever, now as customer! With my private independent projects I will always feel this team will do t... See more

Company replied

Rated 5 out of 5 stars

We're renovating a house on the South Coast and it has been an emotional roller coaster. But......one of the absolute constants in the process has been Vicky from Howdens in Crawley. She's been so r... See more

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Rated 5 out of 5 stars

Simon has been absolutely amazing in creating a new kitchen for me. I am so grateful for his ideas, expertise, and patience throughout the project. His communication has been excellent from the star... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 15, Fleming Way Industrial Centre, Royce Road, RH10 9NX, West Sussex, South East, United Kingdom

  • 01293 527 905

4.5

Excellent

TrustScore 4.5 out of 5

86 reviews

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Rated 5 out of 5 stars

Always polite no messing all sorted…

Always polite no messing all sorted with no problem
Lee has an amazing team could not whant for any more cheers guys

September 15, 2021
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Reply from Howdens - Crawley

Hi Paul, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Harriet.

Rated 1 out of 5 stars

The worst customer service I have ever…

The worst customer service I have ever faced! Do not buy from Howdens unless you want to be spoken to so rudely and have the phone put down on you from the Store Manager. Even Howdens Customer Services Team have not responded! Do not visit the Crawley branch!

September 10, 2021
Unprompted review
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Reply from Howdens - Crawley

Good morning Janki, we would like to thank you for taking the time to contact us concerning your experience at Howdens in Crawley. It is our understanding that this matter is being investigated internally, unfortunately we are not able to disclose the outcome due to employee confidentiality. We can only apologise if you feel the level of service received did not meet your expectations and trust this confirms our position. Kind Regards, Harriet.

Rated 3 out of 5 stars

Staff are nice friendly and helpful

Staff are nice friendly and helpful. Your paperwork, orders and invoices are way too complicated to read and understand. Always offer best price 1st time, I went elsewhere to buy a kitchen as it was better value and was told I should have come back and they would have offered me more discount.???

July 21, 2021
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Reply from Howdens - Crawley

Thank you for bringing this matter to our attention. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

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