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Howdens - Dover Reviews 103

TrustScore 5 out of 5

4.9

Units 1 - 3, Holmstone Road, Holmstone Trading Estate, CT17 0UF Kent, South East, GB


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Rated 5 out of 5 stars

I cannot praise my local Howdens enough, in particular Dougie. Basically, I had a kitchen fitted by a local Tradesman (not a Howdens fitter) and it was not fitted correctly or to plan. I spoke with... See more

Company replied

Rated 5 out of 5 stars

Our chosen kitchen fitter, worked with Howdens, therefore we contacted them, and had a very good and supportive appointment with their representative, with no pressure to purchase more than we require... See more

Company replied

Rated 5 out of 5 stars

The customer service is always good, everyone is very helpful, and once an order has been placed it is immediately ready to pick up from the warehouse- a very efficient picking system . If certain.it... See more

Company replied

Rated 5 out of 5 stars

Just would like to say a huge thankyou to Georgina at Howdens and would 100% recommend this company to any new clients looking to take the stress away when buying a kitchen. Also would like to thank D... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Units 1 - 3, Holmstone Road, Holmstone Trading Estate, CT17 0UF, Kent, South East, United Kingdom

  • 01304 215 636

4.9

Excellent

TrustScore 5 out of 5

103 reviews

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Rated 5 out of 5 stars

Really helpful staff

Really helpful staff. The guy at Wimbledon kept the shop open for an extra 15mins on a Saturday so I could get some more flooring to finish a job. Really great service.

July 14, 2022
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Reply from Howdens - Dover

Good afternoon, Thank you for taking the time to leave this review. We hope to see you again soon. Have a lovely day! Tash.

Rated 5 out of 5 stars

Highly recommended

Highly recommended, I deal with heaps of suppliers and these are right up there with the best. Excellent customer service, great communication great advice.
The managers and staff give great personal care.
Great team working in this branch of Howdens

June 13, 2022
Unprompted review
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Reply from Howdens - Dover

Hello Richard, Thanks for reviewing our Howdens – Dover depot. Take care and have a lovely day, Tash.

Rated 1 out of 5 stars

The service i received was second to…

The service i received was second to none but rated one star as i keep getting unsolicited texts from you and I'm not paying to stop them.
As a new customer this is very annoying to the point i will close this account and go back to my normal supplier if these texts do not stop

May 26, 2022
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Reply from Howdens - Dover

Thank you for your feedback Ian. Please rest assured we will share your comments with the accounts team to opt you out from receiving text messages. All the best

Rated 5 out of 5 stars

Excellent branch

Excellent branch, all staff very helpful and friendly.
Excellent service every time I have used them which is very frequent.

Paul
QCJ Services

April 27, 2022
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Reply from Howdens - Dover

Hello Kerry, Thanks for reviewing our Howdens – Dover depot. Have a great day, Tash.

Rated 5 out of 5 stars

Great survis from start to finish I'm…

Great survis from start to finish I'm also a fitter and love howdens kitchens and areas on the end of the phone for help

April 24, 2022
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Reply from Howdens - Dover

Hi there Andrew, Thanks for reviewing our Howdens – Dover depot. All the best, Tash.

Rated 2 out of 5 stars

Usually it’s been brilliant .But this…

Usually it’s been brilliant .But this job no way sink was to heavy for the work tops I wasn’t advised Evan though we had a site plane carried out. Then the hot tap was to tall so could not be fitted in the utility room so was moved to the kitchen.
then a pro boil hot tap was fitted fitted then 5 months later the tube bust off boiling water everywhere this has been the most stressful job ever
I’ve just brought a new hot tap different make and paid the difference very helpful today

February 10, 2022
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Reply from Howdens - Dover

Thank you for bringing this matter to our attention, Zella. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com. All the best, Tash

Rated 3 out of 5 stars

Too much time wasted.

Product was good, customer service could be better. Was left waiting in the cold by the warehouse entrance with the buzzer going for several minutes, no one came. Went back in to the showroom, staff were all huddled in the office no one came out. Went back out to the warehouse and waited again, all in all lost about 15 minutes in what should have been a simple collection and go. Call me old fashioned, but when a customer is physically present on your premises, I would leave whatever other ‘business’ I was attending to and deal with the customer in front of me. I don’t like being ignored, or being kept waiting needlessly.

December 30, 2021
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Reply from Howdens - Dover

Thank you for your feedback, Gregory. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

New kitchen

Absolutely brilliant had a few issues, sorted straight away with no problems. Doug and his team were great.

December 8, 2021
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Reply from Howdens - Dover

Good afternoon, thank you so much for leaving this 5* review for our Dover depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day! Ellie.

Rated 5 out of 5 stars

All the staff have been helpful in…

All the staff have been helpful in showing different options of the products required and giving good understandable explanations of the product(s) when asked. All the staff members I have dealt with have been polite.

November 23, 2021
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Reply from Howdens - Dover

Good afternoon, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes. Ellie.

Rated 5 out of 5 stars

Needed a quality kitchen urgently and…

Needed a quality kitchen urgently and the team at Howdens Dover came through for me I am so pleased with the end result and extremely happy with the service fro George, John and all the Dover team .
Thank you so much
Trevor

November 15, 2021
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Reply from Howdens - Dover

Good morning Trevor, thank you so much for leaving this 5* review for our Dover depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day! Ellie.

Rated 5 out of 5 stars

Absolutely a great service from John &…

Absolutely a great service from John & George in the kitchen department at the Dover Office.
Well done guys, your a credit to the company.

November 14, 2021
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Reply from Howdens - Dover

Good morning, thank you so much for leaving this 5* review for our Dover depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day! Ellie.

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