FRIENDLY, HELPFUL, KNOWLEDGABLE, THERE TO HELP ALL ALONG THE WAY FORM ORDER TO COMPLETION.
Company replied

Units 33 & 34, Brookhouse Road, Parkhouse Industrial Estate West, ST5 7RU Staffordshire, North West, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
FRIENDLY, HELPFUL, KNOWLEDGABLE, THERE TO HELP ALL ALONG THE WAY FORM ORDER TO COMPLETION.
Company replied
Dropped in the branch with zero notice (for HOWDENS and me, my business client only announcing the day before they needed a staff kitchen installed). No queue or waiting, helpful, knowledgeable and... See more
Company replied
The staff at Howdens Parkhouse always go that extra mile and then some! Recently had a product delivered to site when needed very quickly saving time and money. Absolutely outstanding professional s... See more
Company replied
Love this Howdens. Not only are the staff brilliant, helpful and knowledgeable but their display wall where you can hang a sample door, handle and worktop together is brilliant for customers to see... See more
Company replied
The UK's No. 1 Trade Kitchen Supplier.
Written by the company
Units 33 & 34, Brookhouse Road, Parkhouse Industrial Estate West, ST5 7RU, Staffordshire, North West, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As a tradesman it is important that you have good support with your suppliers. At Howdens Newcastle the support was second to none, from providing measurements, to design, customer interaction to finally despatch went perfect.

Reply from Howdens - Newcastle Under Lyme
Can not fault the service and staff for the kitchen that they have supplied

Reply from Howdens - Newcastle Under Lyme
Some lovely kitchens but on this occasion we only needed an interior door. Reasonably priced and of good quality. The staff were very helpful and friendly. Would definitely recommend this company.

Reply from Howdens - Newcastle Under Lyme
Carcase came without legs because it was flat pack and had extra charge of £7
Also no edging in worktops another annoyance especially when out fitting to find out you can’t complete the job…

Reply from Howdens - Newcastle Under Lyme
Had a lovely new kitchen we love it however went for the dark grey Matt cupboard doors looked lovely when first installed however a nightmare to clean now 3 years on doors look streaky and they are so very difficult to clean , howdens did come to review however just given the cleaning guide which is nothing different than I was doing already , again 3 years in and the cupboards look streaky and marked tried to contact howdens a couple of times left messages but heard nothing back defo would not recommend and I’m seriously looking into getting a company in to change the style doors as they are high maintenance the cupboards even mark with just water marks which is not good in a well used kitchen if someone could contact me again to discuss I would really appreciate it

Reply from Howdens - Newcastle Under Lyme
Helpful depot staff, who didn't mind all the design changes being made. Their advice and tips were much appreciated.

Reply from Howdens - Newcastle Under Lyme

Reply from Howdens - Newcastle Under Lyme

Reply from Howdens - Newcastle Under Lyme
The kitchen got delivered 4 days earlier than arranged, so the driver had to take it back to the depot and deliver it on the right date. Some of the cupboard doors were the wrong colour and had to be swapped, the oven was different from what my customers were told they would get. Organisation and an eye for detail clearly lack at this particular depot which is a shame as other branches are spot on. This entire review reflects on the branch, not the products.

Reply from Howdens - Newcastle Under Lyme

Reply from Howdens - Newcastle Under Lyme
Very helpful staff when I opened my new account and made my first purchase,

Reply from Howdens - Newcastle Under Lyme
When above and beyond with the design and supply of our kitchen

Reply from Howdens - Newcastle Under Lyme
Love this Howdens. Not only are the staff brilliant, helpful and knowledgeable but their display wall where you can hang a sample door, handle and worktop together is brilliant for customers to see how a kitchen design works together.
Brilliant idea.

Reply from Howdens - Newcastle Under Lyme
We were dealt with very professionally by all the staff at howdens. We know the quality of the kitchens is excellent.

Reply from Howdens - Newcastle Under Lyme
Dropped in the branch with zero notice (for HOWDENS and me, my business client only announcing the day before they needed a staff kitchen installed).
No queue or waiting, helpful, knowledgeable and efficient friendly service at the ordering desk and equally so with the gent who helped me load up my van.
5* service!

Reply from Howdens - Newcastle Under Lyme

Reply from Howdens - Newcastle Under Lyme

Reply from Howdens - Newcastle Under Lyme
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.