Banner for Howdens - Newcastle Under Lyme

Howdens - Newcastle Under Lyme Reviews 

99
TrustScore 4.5 out of 5

4.6

Units 33 & 34, Brookhouse Road, Parkhouse Industrial Estate West, ST5 7RU Staffordshire, North West, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Dropped in the branch with zero notice (for HOWDENS and me, my business client only announcing the day before they needed a staff kitchen installed). No queue or waiting, helpful, knowledgeable and... See more

Company replied

Rated 5 out of 5 stars

The staff at Howdens Parkhouse always go that extra mile and then some! Recently had a product delivered to site when needed very quickly saving time and money. Absolutely outstanding professional s... See more

Company replied

Rated 5 out of 5 stars

Love this Howdens. Not only are the staff brilliant, helpful and knowledgeable but their display wall where you can hang a sample door, handle and worktop together is brilliant for customers to see... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Units 33 & 34, Brookhouse Road, Parkhouse Industrial Estate West, ST5 7RU, Staffordshire, North West, United Kingdom

  • 01782 562 881

4.6

Excellent

TrustScore 4.5 out of 5

99 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(99)

9,355 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Purchased some LVT flooring which has…

Purchased some LVT flooring which has now scratched excessively, I’ve called and written and to date to no avail in getting the matter dealt with, I find the after sale very poor considering I’ve been a customer for 20yrs plus.

May 18, 2022
Howdens - Newcastle Under Lyme logo

Reply from Howdens - Newcastle Under Lyme

Thank you for bringing this matter to our attention. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com. All the best

Rated 5 out of 5 stars

Great service from a great team

Had a small issue with my account recently, Jo and Amy sorted it out really quickly and without fuss. Perfect. Thank you

March 5, 2022
Howdens - Newcastle Under Lyme logo

Reply from Howdens - Newcastle Under Lyme

Hello Paula, Thank you for sharing your experience with us. Have a great day, Tash.

Rated 5 out of 5 stars

Always first class service from this…

Always first class service from this branch, its a shame i am registered to the Reddish branch.

February 3, 2022
Howdens - Newcastle Under Lyme logo

Reply from Howdens - Newcastle Under Lyme

Hello Michael, Thank you for your feedback on our Howdens – Newcastle Under Lyme depot. It's great to read your comments. Have a great day, Tash.

Rated 4 out of 5 stars

Generally a good service

Generally a good service, sometimes silly mistakes. They will always help out if this happens. Some damaged items must be obvious before they leave the branch.

December 8, 2021
Howdens - Newcastle Under Lyme logo

Reply from Howdens - Newcastle Under Lyme

Good morning Taylor. Thank you for your great feedback. All the best, Harriet.

Rated 5 out of 5 stars

Howdens of Newcastle are very helpful…

Howdens of Newcastle are very helpful and go the extra mile to help get what you need and friendly and welcoming when your in the store with excellent customer service and support cheers howdens 👍👍👍👍👍

December 8, 2021
Howdens - Newcastle Under Lyme logo

Reply from Howdens - Newcastle Under Lyme

Good afternoon, thank you so much for leaving this 5* review for our Newcastle depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day! Ellie.

Rated 1 out of 5 stars

I called the branch to check there…

I called the branch to check there stock of 610mm ply flush doors and was told they had 5 in stock
My guys called into the branch the next morning to collect only to find that there were no 610mm ply flush doors in stock and there never were it was a mistake

Brilliant !!!! 2 guys wasted 2 hours very frustrating

December 3, 2021
Howdens - Newcastle Under Lyme logo

Reply from Howdens - Newcastle Under Lyme

Thank you for your feedback, Keith. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 1 out of 5 stars

Absolute Disgrace

I ordered and paid for a Kitchen on 30/10/21
This was in their sale. Part of the condition of sale was that it would be delivered in October, We were given a delivery date of 9/11. The fitter was booked for 29/11
The Salesman rang and asked us to move our delivery date, Which we did on 19/11 we got HALF of the Kitchen. They said the rest would be delivered the following Monday. It did not arrive after several calls they said the rest would be delivered on 29/11
It wasn't. There were no phone calls to explain why or apologise. I rang and was told that it was all on back order and would arrive on 3/12 in the afternoon
Only after telling them that they could pick the HALF Kitchen up and cancel the order did they change it to Weds 1/12. However they put it on the 4th drop despite me living 2 miles away. My fitter was told lunchtime yesterday when he called after work. So he was misled
As a result my fitter has gone home as he has nothing to do. I will now have to pay him for another days work.
Then there is my electrician who cannot complete his work on the planned date. As a trade only company they appear to have little understanding of how the trade works.
I spoke to the assistant manager who was extremely unhelpful and basically didn't care
I asked for the Area Managers phone number but he said he couldn't give it to me because of GDPR
I am now onto their national customer service and have been listening to music for 10 minutes
So the line that you order out of local stock is basically untrue. I also ordered and paid for an appliance which they did not tell me was out of stock until 29/11 a month after they took the payment,

December 1, 2021
Unprompted review
Howdens - Newcastle Under Lyme logo

Reply from Howdens - Newcastle Under Lyme

Thank you for bringing this matter to our attention, Richard. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Very helpful staff always polite and…

Very helpful staff always polite and very professional they are a great company to have a trade account set up with for my business.

November 9, 2021
Howdens - Newcastle Under Lyme logo

Reply from Howdens - Newcastle Under Lyme

Good afternoon Carl, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Harriet.

Rated 5 out of 5 stars

Very helpful staff and knowledgeable…

Very helpful staff and knowledgeable thanks

November 8, 2021
Howdens - Newcastle Under Lyme logo

Reply from Howdens - Newcastle Under Lyme

Good afternoon Leslie, thank you so much for leaving this 5* review for our Newcastle Under Lyme depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day! Harriet.

Rated 5 out of 5 stars

Great service as usual

Great service as usual, everything delivered as ordered

October 3, 2021
Howdens - Newcastle Under Lyme logo

Reply from Howdens - Newcastle Under Lyme

Good afternoon Lee. Thank you for your great feedback. All the best, Harriet.

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Friendly girl named Ami regularly serves the front desk really good at her job. Always smiling 👍

September 29, 2021
Howdens - Newcastle Under Lyme logo

Reply from Howdens - Newcastle Under Lyme

Hi Mark, thank you for taking the time to write such a great review. Best wishes, Harriet

Rated 5 out of 5 stars

As always the staff really helpful &…

As always the staff really helpful & pleasant;
Good range of stock too.

July 25, 2021
Howdens - Newcastle Under Lyme logo

Reply from Howdens - Newcastle Under Lyme

Good afternoon Philip, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Harriet.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look