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Howdens - Rayleigh Reviews 

103
TrustScore 4.5 out of 5

4.3

Unit 75, Stadium Trading Estate, Stadium Way, SS7 3TS Essex, East Anglia, GB


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Rated 5 out of 5 stars

Ordered felt backed panels which would have taken 5 days. They checked branches and collected to fulfill order which was available to collect next day. All staff members attantive and accommodating. G... See more

Company replied

Rated 5 out of 5 stars

We had a flood in our kitchen and were clueless how to re design a new one. Liam from Rayleigh came to the house and offered his expertise and came up with various designs. He was an extremely knowle... See more

Company replied

Rated 5 out of 5 stars

Great service from start to finish. From ordering to delivery everyone is super helpful. If anything is damaged or missing it's resolved in seconds. I couldn't recommend highly enough. Will obviously... See more

Company replied

Rated 5 out of 5 stars

I have used this depot a lot over the last 5 years, i truly dont get the service i receive from them like the other depots around, first name basis, friendly, nothing is a problem and any... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 75, Stadium Trading Estate, Stadium Way, SS7 3TS, Essex, East Anglia, United Kingdom

  • 01268 774 578

4.3

Excellent

TrustScore 4.5 out of 5

103 reviews

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4.3

All reviews

(103)

9,153 reviews in the last 12 months

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Rated 5 out of 5 stars

Howdens is a very good company

Howdens is a very good company, we use a lot , and staff are brilliant at Rayleigh branch .
Been dealing with this company for years

November 6, 2022
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Reply from Howdens - Rayleigh

Hi, Thanks for reviewing our Howdens - Rayleigh depot. Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Good & Friendly

Location was undergoing refurbishment and it was chaotic, however the team in the office were excellent and very helpful.

November 3, 2022
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Reply from Howdens - Rayleigh

Hello, Thanks for reviewing our Howdens - Rayleigh depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

Howdens kitchen order

Excellent staff very helpful
Delivery was on time and complete
Quality product value for money

October 17, 2022
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Reply from Howdens - Rayleigh

Hi, Thanks for reviewing our Howdens – Rayleigh depot. Best wishes, Tash

Rated 5 out of 5 stars

Spot on service

Spot on service. Delivered on time and had a problem with item and a replacement was sent out asap. Great service

October 4, 2022
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Reply from Howdens - Rayleigh

Hello, Thanks for reviewing our Howdens – Rayleigh depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

5 stars for customer satisfaction…

My name is Simon ONeil from Halcyon Construction I have an account at Rayleigh Weir Essex. I took a delivery of a kitchen today at Great Oaks Trinity wood Road Hockley.They delivered the items when promised. The driver who's name was Joseph was polite friendly and could not help me enough. It all made my job so much easier, I don't believe he works full time for Howdens but if he asked me for a full time job I would take him on without a thought. This is the first time I have ever written a review for any company but this is so well deserved 5 stars all round

September 30, 2022
Unprompted review
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Reply from Howdens - Rayleigh

Hi, We are so pleased to read your positive comments, thanks for leaving such a great review. Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

I have just been using Howdens in Rayleigh…

I have just been using Howdens in Rayleigh Essex to Purchase a new kitchen for myself .I cannot praise the staff enough from the girls behind the counter to the warehouse staff,everyone of them has gone above and beyond and put themselves out to make Sure I was totally happy with my kitchen.I cannot praise them enough and would not hesitate to recommend them to friends and family.Once again Howdens thank you once again for a first class service from beginning to end

September 22, 2022
Unprompted review
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Reply from Howdens - Rayleigh

Hello, Thanks for leaving this 5 star review for the Howdens – Rayleigh depot! Best wishes, Tash

Rated 5 out of 5 stars

Great service

Very helpful young lady who knew her stuff

September 10, 2022
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Reply from Howdens - Rayleigh

Hello, Thanks for reviewing our Howdens – Rayleigh depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

Amazing delivery driver

Had a delivery from howdens today and the delivery driver was extremely helpful above and beyond the average driver. He was extremely polite and customer service was at the highest quality. So thank you very much

September 8, 2022
Unprompted review
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Reply from Howdens - Rayleigh

Hello, Thanks for reviewing our Howdens – Rayleigh depot. Have a lovely day! Tash.

Rated 4 out of 5 stars

The staff

Basically I find all the staff at Rayleigh
Very helpful and well mannered,
Every time I visit seem to get
A1 service

September 3, 2022
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Reply from Howdens - Rayleigh

Good afternoon, Thanks for reviewing our Howdens – Rayleigh depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

I fitted my own Howden's kitchen last…

I fitted my own Howden's kitchen last week and was very pleased with the quality of the product and how easy it was to fit as a whole.
When i hit a problem and needed a smaller unit, they delivered it that afternoon.
Overall i am very pleased with the product, the service, quick response and the support given. Five out of Five.

June 20, 2022
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Reply from Howdens - Rayleigh

Good afternoon, Thanks for leaving this positive review. Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Great service fro lew and everyone at…

Great service fro lew and everyone at the Howdens store Rayleigh

June 5, 2022
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Reply from Howdens - Rayleigh

Hello Chris, Thanks for reviewing our Howdens – Rayleigh depot. It's great to read your comments. Have a lovely day! Tash.

Rated 3 out of 5 stars

Most kitchens in stock

Most kitchens in stock . That’s about as good as it gets . Trade sales to quick on legal action. Clients don’t pay in advance nor do surveyors so we don’t get paid until fitted 30 days then they start legals ? Sounds like a company that doesn’t have money would like to know how quick they pay there suppliers . Schools & government bodies take 8-12 weeks . Not impressed would spend more but not a good company

May 22, 2022
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Reply from Howdens - Rayleigh

Thank you for your feedback, Neil. We would be keen to hear more detail on the issues you have experienced so that we can share this with the relevant teams internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 1 out of 5 stars

kitchen

Ordered a kitchen, great design service but kitchen arrived with 23 missing items, damaged worktop and wrong colour decor ends.
Added two additional days to the project so not impressed.

April 27, 2022
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Reply from Howdens - Rayleigh

Thank you for bringing this matter to our attention, Gary. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com. Best wishes

Rated 1 out of 5 stars

Disgraceful service

After been approached by one of Howdens reps Jason on site. We recently recommended Howdens to three of our clients to purchase their new kitchens,
We suggested the customers to use our account and to deal direct with Howden‘s to cut out the middleman and to give them exactly what they want.

The kitchens was delivered with half the kitchen missing or damaged.
On one kitchen alone we made a total of 11 trips returning and collecting missing or replacing damaged parts. It wasn’t even a large kitchen.

To make matters even worse!! They are now threatening me with a CCJ for an extra £6000 for products and kitchen parts we haven’t even collected.

When I call the branch no one seems to know what they are doing or what has happened. I still I get threatening letters emails everyday demanding payment.

I would never recommend Howdens to anyone or use them again.

April 6, 2022
Unprompted review
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Reply from Howdens - Rayleigh

We're sorry you have been disappointed by your experience, David. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com. Best wishes

Rated 5 out of 5 stars

Would highly recommend

From the time our kitchen was designed to delivery and after care service we couldn’t be happier and the kitchen looks fantastic . The staff at Rayleigh have been amazing !

April 3, 2022
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Reply from Howdens - Rayleigh

Good morning, Thanks for reviewing our Howdens – Rayleigh depot. Have a great day, Tash.

Rated 2 out of 5 stars
Howdens - Rayleigh logo

Reply from Howdens - Rayleigh

Thank you for your feedback, John. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com. Best wishes

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