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Howdens - Rayleigh Reviews 

103
TrustScore 4.5 out of 5

4.3

Unit 75, Stadium Trading Estate, Stadium Way, SS7 3TS Essex, East Anglia, GB


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Rated 5 out of 5 stars

Ordered felt backed panels which would have taken 5 days. They checked branches and collected to fulfill order which was available to collect next day. All staff members attantive and accommodating. G... See more

Company replied

Rated 5 out of 5 stars

We had a flood in our kitchen and were clueless how to re design a new one. Liam from Rayleigh came to the house and offered his expertise and came up with various designs. He was an extremely knowle... See more

Company replied

Rated 5 out of 5 stars

Great service from start to finish. From ordering to delivery everyone is super helpful. If anything is damaged or missing it's resolved in seconds. I couldn't recommend highly enough. Will obviously... See more

Company replied

Rated 5 out of 5 stars

I have used this depot a lot over the last 5 years, i truly dont get the service i receive from them like the other depots around, first name basis, friendly, nothing is a problem and any... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 75, Stadium Trading Estate, Stadium Way, SS7 3TS, Essex, East Anglia, United Kingdom

  • 01268 774 578

4.3

Excellent

TrustScore 4.5 out of 5

103 reviews

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4.3

All reviews

(103)

9,153 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service, great value and looks great…..

Excellent service, flexible and easy to change or replace items as required. A great value kitchen without compromising on quality and style….and looks great!

February 16, 2022
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Reply from Howdens - Rayleigh

Good afternoon, Thanks for reviewing our Howdens – Rayleigh depot. All the best, Tash.

Rated 5 out of 5 stars

From our first visit to Howdens in…

From our first visit to Howdens in Rayleigh to delivery of our kitchen the service and customer support has been outstanding. ’Liam’ is an asset to Howdens Joinery he is immensely helpful, polite and patient. Due to sizes in our kitchen Liam made changes to our original design without a second thought, he made the whole process very smooth so we would like to say thank you Liam.

January 26, 2022
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Reply from Howdens - Rayleigh

Hi, thank you for taking the time to write such a great review. Best wishes, Harriet

Rated 5 out of 5 stars

I’m not a huge purchaser of kitchen but….

I’m not a huge purchaser of kitchens being as I am a general builder, but the team at the Rayleigh branch always treat me like I’m a huge buyer. I’ve had my account for years and use Howdens almost exclusively, I have a good working relationship with their designer Linda and likewise the warehouse staff and management. The company have always developed new and innovative lines and carry a good range of hardware and tools. I would always recommend this company to a customer.

January 19, 2022
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Reply from Howdens - Rayleigh

Good afternoon, thank you for leaving a 5* review. We're sure that the team at the Rayleigh depot will be pleased to read this. Best wishes, Harriet.

Rated 5 out of 5 stars

From the design to the delivery of our…

From the design to the delivery of our kitchen been excellent Eric Conway has dealt with all our requirements perfectly, His design experience and helpful tips have all been thoughtfully done with what we requested of a new kitchen even thought we changed our minds on a few things All in all couldn't of been dealt with better So pleased.

December 30, 2021
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Reply from Howdens - Rayleigh

Hi Clive. We are so pleased to read your positive comments, thanks for leaving such a great review. Harriet.

Rated 1 out of 5 stars

Let a customer I didn’t know use my…

Let a customer I didn’t know use my account after I had given notice to the canvey island branch not to do it , worked it between themselves to look after the customer on my account!.. I’ve no idea who the guy was who traded on my account !.. not what I thought Howdens stood for tbh … I’ve had to suspend my account. Very underhanded !..

December 11, 2021
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Reply from Howdens - Rayleigh

Thank you for bringing this matter to our attention, Philip. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 1 out of 5 stars

I think that your accessory prices are…

I think that your accessory prices are getting ridiculous I bought for handles little red handles off of you and I come to £34

December 10, 2021
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Reply from Howdens - Rayleigh

Thank you for your feedback, Richard. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

From the minute I walked in the door…

From the minute I walked in the door the attention I was given was first rate , nothing was a problem. Carry on your good work

December 6, 2021
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Reply from Howdens - Rayleigh

Hi, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Ellie.

Rated 1 out of 5 stars

Appalling service!

December 5, 2021
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Reply from Howdens - Rayleigh

Good morning Helen. Thank you for leaving a review of our Rayleigh depot. We have shared your rating with the depot but it would be helpful if you could email us with some details of why you’ve been dissatisfied with your experience at Howdens to reviews@howdens.com so that we can help further.

Rated 5 out of 5 stars

Rayleigh Branch

Rayleigh Branch, very helpful and always making sure you are happy with your order.

November 25, 2021
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Reply from Howdens - Rayleigh

Good morning Simon, thank you for leaving a 5* review. We're sure that the team at the Rayleigh depot will be pleased to read this. Best wishes, Ellie.

Rated 5 out of 5 stars

All kitchen delivered in perfect…

All kitchen delivered in perfect condition and on time can’t ask for more very helpful staff

November 23, 2021
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Reply from Howdens - Rayleigh

Hi. We are so pleased to read your positive comments, thanks for leaving such a great review. Ellie.

Rated 5 out of 5 stars

Lovely quick service

Lovely quick service. All items in stick to collect immediately

November 10, 2021
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Reply from Howdens - Rayleigh

Hi. We are so pleased to read your positive comments, thanks for leaving such a great review. Harriet.

Rated 3 out of 5 stars

A lovely product BUT

A lovely product but I couldn't believe how many times I had to contact Howdens regarding wrong size doors,sink and missing handles.
The Howden depot did their best to help to correct the errors but when trying to deliver a professional service it cost me money keeping my fitter on site for an extra day..

November 1, 2021
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Reply from Howdens - Rayleigh

Thank you for bringing this matter to our attention, Richard. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 1 out of 5 stars

Very disappointed

Very disappointed - no issues at all with quality of design service but , in our experience, Howdens are incapable of delivering a complete order on time despite the order being placed at least 2weeks in advance.
We recognise that October is your busiest time but so frustrating to be encouraged to place large orders during this period when you are unable to fullfil them. We have had similar problems earlier in the year so busy October is not the whole story!

November 1, 2021
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Reply from Howdens - Rayleigh

Thank you for bringing this matter to our attention. Could you please email reviews@howdens.com with a suitable contact number so we can provide further help?

Rated 5 out of 5 stars

The customer service at Howdens has…

The customer service at Howdens has been excellent. Our thanks go to Eric, Lewis and Steve for all they have done to make our experience a really positive one. We would definitely recommend them and use them for future projects

August 31, 2021
Unprompted review
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Reply from Howdens - Rayleigh

Hi Suzanne. Thank you for your five-star review. It's great to read your feedback regarding our service. Many thanks, Harriet.

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