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Howdens - Workington Reviews 83

TrustScore 4.5 out of 5

4.6

Unit 11, New Yard, Clay Flats Industrial Estate, CA14 3YE Cumbria, North West, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Excellent service. Very helpful, always pleasant.. especially Dean & Emma. Very good pricing. Would highly recommend...used them for 25 years! (Workington)

Company replied

Rated 5 out of 5 stars

A big thank you to Emma at your Workington branch who helped our charity to select a kitchen that met our needs within a strict budget. She took the time to show us all the elements that would be req... See more

Company replied

Rated 5 out of 5 stars

*ISSUES NOW RESOLVED WITH STORE MANAGER (LIAM) Ordered 2 lengths of kitchen worktop, got an email a week later to say items are ready to collect so went to collect a day later. Was given a ticket to t... See more

Company replied

Rated 5 out of 5 stars

The members of staff at the Workington branch, named Shaun and Shannon have been absolutely excellent and efficient, each time somethings not in stock or there has been a mix up etc. They have ressol... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 11, New Yard, Clay Flats Industrial Estate, CA14 3YE, Cumbria, North West, United Kingdom

  • 01900 63296

4.6

Excellent

TrustScore 4.5 out of 5

83 reviews

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1-star

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Rated 5 out of 5 stars

Kitchen purchase

I bought a new kitchen from Howdens workington and all my designs and problems were met by my kitchen designer Rachel and all my problems during the installation were sorted by Dean so I was very happy with the service provided, great products and service please keep up the good work 👍 👏 🙌

March 1, 2024
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Reply from Howdens - Workington

Hi, Thanks for leaving this 5 star review for the Howdens - Workington depot! Best wishes, Tash

Rated 5 out of 5 stars

Friendly knowledgeable staff

Friendly knowledgeable staff. Good product range. Ontime delivery

January 3, 2024
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Reply from Howdens - Workington

Hi Christine, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

The staff are good and pleasant and go…

The staff are good and pleasant and go the extra mile to get your product you require I have fitted all the major brand kitchens but Howdens are the best x

December 21, 2023
Unprompted review
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Reply from Howdens - Workington

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 3 out of 5 stars

new kitchen and joinery

had booked kitchen appointment in house as had own plans an measurements during october sale. Prices were difficult to negotiate and seemed quite high. Eventually got prices nearer to what seemed more reasonable as have dealt with Howdens for 10 years and normally in October the deals are a lot better.
The lamona range of appliances seem quite high in price even against more branded appliances elsewhere.

October 20, 2023
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Reply from Howdens - Workington

Sorry you've been disappointed with our pricing. We will share your feedback with the depot.

Rated 5 out of 5 stars

Seem to understand my predicament

Seem to understand my predicament. Web site very useful for investigating availability. Branch service first class.

October 7, 2023
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Reply from Howdens - Workington

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

Excellent Service

Needed a replacement integrated dishwasher urgently. Contacted the Workington depot and spoke to Dean and Liam. Both were very professional and knowledgeable about the Lamona products and couldn’t have been more helpful. Departed with a 60cm fully integrated dishwasher that came with a three year warranty as standard. Very happy customer.

September 14, 2023
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Reply from Howdens - Workington

Hi Graeme, Thanks for leaving this 5 star review for the Howdens - Workington depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Fantastic design, great quality products and a lovely experience

We had visited several local kitchen companies across Cumbria and each one had quoted about double our budget for the supply and installation of a new kitchen.

Not only did Howdens come well under our budget but the quality of the kitchen is far higher than the other units we had seen in the more expensive shops we visited.

We ended up with a kitchen far beyond our wildest dreams while still being on budget.

Stevie, our designer, couldn't have been more attentive and helpful from the moment we walked in the showroom door up until several weeks after the job was completed where he reached out just to check that everything was OK and that there had been no snags.

I couldn't recommend Howdens Workington highly enough.

I just wish there was an option to upload some photos of pur gorgeous new kitchen!

April 20, 2023
Unprompted review
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Reply from Howdens - Workington

Hi, Thanks for leaving this 5 star review for the Howdens - Workington depot! All the best, Tash.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, looking forward to buying more ASAP

April 18, 2023
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Reply from Howdens - Workington

Hi, Thanks for leaving this positive review. Best wishes, Tash

Rated 5 out of 5 stars

Ordered 2 lengths of kitchen worktop

*ISSUES NOW RESOLVED WITH STORE MANAGER (LIAM) Ordered 2 lengths of kitchen worktop, got an email a week later to say items are ready to collect so went to collect a day later. Was given a ticket to take to the collection point, only 1 person dealing with 4 customers, after an hour only 1 worktop found, had to re order another worktop which I'm still waiting for. Kitchen half finished & Customer isn't happy. Cant afford to lose customers so will order elsewhere in future

April 4, 2023
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Reply from Howdens - Workington

Thank you for bringing this matter to our attention. Please be assured we will raise your comments with the Workington depot for their acknowledgment and clarity on the situation.

Rated 5 out of 5 stars

The members of staff at the Workington…

The members of staff at the Workington branch, named Shaun and Shannon have been absolutely excellent and efficient, each time somethings not in stock or there has been a mix up etc. They have ressolved any issues to the best possible resolution. Their excellent service certainly keeps me coming back.
Thank you

March 21, 2023
Howdens - Workington logo

Reply from Howdens - Workington

Hi, Thanks for leaving this 5 star review for the Howdens - Workington depot! Best wishes, Tash

Rated 1 out of 5 stars

Openning Times?????

Website confirms open Monday to Friday 07.30 to 17.00, the sign on the door confirms the same time. Arrived at 07.30, No one has opened up its now 07.45,actually opened at 07.52

March 29, 2023
Unprompted review
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Reply from Howdens - Workington

Thank you for bringing this matter to our attention, Nigel. We have shared your comments with the Workington depot directly.

Rated 5 out of 5 stars

Excellent service

A big thank you to Emma at your Workington branch who helped our charity to select a kitchen that met our needs within a strict budget. She took the time to show us all the elements that would be required to make the kitchen complete, this prevented surprise costs further down the line.
Although I'm sure our total spend was small compared to most, we were made to feel our custom was valued and appreciated.

October 26, 2022
Unprompted review
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Reply from Howdens - Workington

Hi, Thanks for leaving this 5 star review for the Howdens – Workington depot! It's great to hear that you had such a positive experience. Best wishes, Tash

Rated 5 out of 5 stars

Excellent support excellent planning…

Excellent support excellent planning what the customer wanted no problem in sort ant issue out with missing item

December 11, 2022
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Reply from Howdens - Workington

Hello, Thanks for reviewing our Howdens – Workington depot. Have a lovely day! Tash.

Rated 2 out of 5 stars

Poor service

Poor service. I was promised a call back the same day, the next day when I called again there was no apology and still no answer for my query. I feel that they are scrimping on quality. I have had Howdens kitchen cabinets before but the latest order was not the same. Definitely won't be using them again

December 7, 2022
Unprompted review
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Reply from Howdens - Workington

Thank you for your feedback, Clare. We have been advised by the Workington depot that this matter has already been discussed with you previously. If you would like to discuss this further, please contact Customer Services directly.

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