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Howdens - Workington Reviews 

85
TrustScore 4.5 out of 5

4.7

Unit 11, New Yard, Clay Flats Industrial Estate, CA14 3YE Cumbria, North West, GB


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Rated 5 out of 5 stars

A big thank you to Emma at your Workington branch who helped our charity to select a kitchen that met our needs within a strict budget. She took the time to show us all the elements that would be req... See more

Company replied

Rated 5 out of 5 stars

*ISSUES NOW RESOLVED WITH STORE MANAGER (LIAM) Ordered 2 lengths of kitchen worktop, got an email a week later to say items are ready to collect so went to collect a day later. Was given a ticket to t... See more

Company replied

Rated 5 out of 5 stars

The members of staff at the Workington branch, named Shaun and Shannon have been absolutely excellent and efficient, each time somethings not in stock or there has been a mix up etc. They have ressol... See more

Company replied

Rated 5 out of 5 stars

Howdens have been nothing but excellent and so helpful. I cannot rate them highly enough.

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 11, New Yard, Clay Flats Industrial Estate, CA14 3YE, Cumbria, North West, United Kingdom

  • 01900 63296

4.7

Excellent

TrustScore 4.5 out of 5

85 reviews

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4.7

All reviews

(85)

8,882 reviews in the last 12 months

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Rated 3 out of 5 stars

We bought 2 oak veneered glazed doors

We bought 2 oak veneered glazed doors, which are ok quality wise. I wish they had paid attention to their own notes which requested they contacted me when they arrived. I visited the shop to discover that if i hadn't turned up that week they would have sent them back!
I had requested they inform me and it said so on the invoice. People are busy doing their jobs. Howdens could be a bit more helpful i feel. Other companies always inform me, feels like they appreciate my business more?

January 21, 2022
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Reply from Howdens - Workington

Thank you for bringing this matter to our attention, Rodney. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 4 out of 5 stars

Good fast service

December 24, 2021
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Reply from Howdens - Workington

Good afternoon Dougie, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Issy

Rated 1 out of 5 stars

What can I say

What can I say. After agreeing to take some of the units we had ordered for our kitchen project, and after being assured that the units we required were either in stock or would be delivered before Christmas, sadly the reality is far from that promise.
We now have three full height units, minus doors, and no integrated appliances, all of which were promised. Upon visiting the showroom last week unfortunately no one was able to help or confirm whether the missing parts and appliances would arrive.
Suffice to say they haven’t, nor have we received any communication from the salesperson to explain why the promised delivery wasn’t complete.
I must say this doesn’t inspire me with much confidence going forward. Hopefully Howdens will make amends in the New Year.

December 24, 2021
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Reply from Howdens - Workington

Thank you for bringing this matter to our attention, Caroline. Please rest assured we will share your feedback internally, however, please be aware our depots are now closed for Christmas until the 4th of January. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 2 out of 5 stars

Everything started great

Everything started great, good price, good quality products and good design consultation.
However, 6 weeks later(after being told it would only take a week) and four deliveries and many phone calls trying to find out where the rest of my kitchen is, I’m still waiting for it all to be delivered.

December 4, 2021
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Reply from Howdens - Workington

Thank you for your feedback, Pete. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 1 out of 5 stars

Sick of things being missing when…

Sick of things being missing when kitchens are delivered always short , all about getting them out the door all about the staff bonus t

November 9, 2021
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Reply from Howdens - Workington

Thank you for bringing this matter to our attention, Robert. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 3 out of 5 stars

Unfortunately the measurements were…

Unfortunately the measurements were wrong and they were kitchen cabinets to change,drawers missing,sink fittings missing,they was a washer and a fridge to be fitted but they was only one place for the washer,so things had to be moved around to make a space for the fridge ,they was an extra length of worktop,they was shelve fitting missing,they came to collect the worktop but all the other parts missing I had to keep going to the Howdens shop to either order the parts or swop different things, I am sorry to say it was a bad experience ,and I was owed 296£ because of things that were different from the price that I originally was told, I have had to ask three times about getting it back, and I have had to go into the shop today and get it put back on my card,only because I was on the phone again this morning and I was told to go to the shop,if I had owed Howdens the money for has long I would have been on Stop,

November 8, 2021
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Reply from Howdens - Workington

Thank you for bringing this matter to our attention, Spencer. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Door purchase

Good service

November 7, 2021
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Reply from Howdens - Workington

Hi Colin. We are so pleased to read your positive comments, thanks for leaving such a great review. Harriet.

Rated 5 out of 5 stars

Great bunch of staff at Workington

Great bunch of staff at your Cumbria branches particularly Workington,big thanks to Liam Kev dean jack and and all in Workington branch for helping 👏👏👏 and giving us a beautiful kitchen we’ve craved for years 👌big thanks to the girls also ( whose names I can’t remember ) for sorting appliance issues …

September 12, 2021
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Reply from Howdens - Workington

Hi. Thank you for your five-star review. It's great to read your feedback regarding our service. Many thanks, Harriet.

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