A big thank you to Emma at your Workington branch who helped our charity to select a kitchen that met our needs within a strict budget. She took the time to show us all the elements that would be req... See more
Company replied

Unit 11, New Yard, Clay Flats Industrial Estate, CA14 3YE Cumbria, North West, GB
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A big thank you to Emma at your Workington branch who helped our charity to select a kitchen that met our needs within a strict budget. She took the time to show us all the elements that would be req... See more
Company replied
*ISSUES NOW RESOLVED WITH STORE MANAGER (LIAM) Ordered 2 lengths of kitchen worktop, got an email a week later to say items are ready to collect so went to collect a day later. Was given a ticket to t... See more
Company replied
The members of staff at the Workington branch, named Shaun and Shannon have been absolutely excellent and efficient, each time somethings not in stock or there has been a mix up etc. They have ressol... See more
Company replied
Howdens have been nothing but excellent and so helpful. I cannot rate them highly enough.
Company replied
The UK's No. 1 Trade Kitchen Supplier.
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Unit 11, New Yard, Clay Flats Industrial Estate, CA14 3YE, Cumbria, North West, United Kingdom
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We bought 2 oak veneered glazed doors, which are ok quality wise. I wish they had paid attention to their own notes which requested they contacted me when they arrived. I visited the shop to discover that if i hadn't turned up that week they would have sent them back!
I had requested they inform me and it said so on the invoice. People are busy doing their jobs. Howdens could be a bit more helpful i feel. Other companies always inform me, feels like they appreciate my business more?

Reply from Howdens - Workington
What can I say. After agreeing to take some of the units we had ordered for our kitchen project, and after being assured that the units we required were either in stock or would be delivered before Christmas, sadly the reality is far from that promise.
We now have three full height units, minus doors, and no integrated appliances, all of which were promised. Upon visiting the showroom last week unfortunately no one was able to help or confirm whether the missing parts and appliances would arrive.
Suffice to say they haven’t, nor have we received any communication from the salesperson to explain why the promised delivery wasn’t complete.
I must say this doesn’t inspire me with much confidence going forward. Hopefully Howdens will make amends in the New Year.

Reply from Howdens - Workington
Everything started great, good price, good quality products and good design consultation.
However, 6 weeks later(after being told it would only take a week) and four deliveries and many phone calls trying to find out where the rest of my kitchen is, I’m still waiting for it all to be delivered.

Reply from Howdens - Workington
Sick of things being missing when kitchens are delivered always short , all about getting them out the door all about the staff bonus t

Reply from Howdens - Workington
Unfortunately the measurements were wrong and they were kitchen cabinets to change,drawers missing,sink fittings missing,they was a washer and a fridge to be fitted but they was only one place for the washer,so things had to be moved around to make a space for the fridge ,they was an extra length of worktop,they was shelve fitting missing,they came to collect the worktop but all the other parts missing I had to keep going to the Howdens shop to either order the parts or swop different things, I am sorry to say it was a bad experience ,and I was owed 296£ because of things that were different from the price that I originally was told, I have had to ask three times about getting it back, and I have had to go into the shop today and get it put back on my card,only because I was on the phone again this morning and I was told to go to the shop,if I had owed Howdens the money for has long I would have been on Stop,

Reply from Howdens - Workington
Great bunch of staff at your Cumbria branches particularly Workington,big thanks to Liam Kev dean jack and and all in Workington branch for helping 👏👏👏 and giving us a beautiful kitchen we’ve craved for years 👌big thanks to the girls also ( whose names I can’t remember ) for sorting appliance issues …

Reply from Howdens - Workington
Always willing to help and carry out anything I need all staff are good to deal with .

Reply from Howdens - Workington
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