The promised benefit from the system was actually lower then what we experienced. There is no longer a river in the window tracks, no moisture on the windows, and overall dryer feeling throughout the... See more
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HRV is here to help all New Zealanders make their homes drier, filled with filtered air and much more comfortable to live in. We've been dedicated to this mission since 2003 and have helped over 500,000 Kiwis achieve this. We work alongside our customers to understand what they need, then recommend a solution that does the job. This could include ventilation, extraction, heat transfer, heat pumps / air conditioning, panel heating, or a combination of products so you’ll love the feeling of coming home.
Contact info
New Zealand
- 0800478123
- service@hrv.co.nz
- www.hrv.co.nz
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Replied to 10% of negative reviews
Typically replies within 2 weeks
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Never too late to install HRV
We love HRV, drier home in 8 years. Should have installed it when we built, but it's never too late. No more crying windows and mould on the frames. Set and forget, just alter the thermostat when it suits.
A great investment if you ever want to sell your home.
Go literally anywhere else
Hrv employs salesmen that push you towards their own side companies. Those companies steal your money and go into liquidation. Hrv should be ashamed they employ those salesmen. Avoid anyone with bird names.

Reply from HRV
Fantastic service
The service provided is great as I am kept informed of what is required to keep my HRV system maintained and up-to-date. The technician was helpful and nice to deal with.
Professional, Great Customer Service
Wonderful communication, down to earth friendly people to deal with. I have been dealing with HRV for 10 years now, and cannot fault them. Lovely technicians, great phone support
Flexible and friendly company
HRV listened to my requirements and was always flexible with the timing of the installation. I found it to be a plus in getting this done.
Quick response to service request.
Quick response to service request.
Service technician was friendly and approachable when we asked questions. This was our first service with the system and we had questions about the filters etc, which he was only too happy to show us the old ones and answer our questions.
Great product excellent service
Just love our HRV which we originally got about 2007. No more condensation. Heat from wood burners heats the house much more efficiently. Technicians that service the filters & do upgrades are really professional & friendly. Highly recommend HRV.
Every house on the North Island should have an HRV System.The promised benefit from the system…
The promised benefit from the system was actually lower then what we experienced. There is no longer a river in the window tracks, no moisture on the windows, and overall dryer feeling throughout the entire house. The removal of moisture has made the house easier to heat, mold on tile in bathrooms is gone, and cooking smells no longer linger in the house. We no longer use allergy and sinus medications!
Overall great
Initial contact was great.
The pre-inspection team were confident and knowledgeable as well as direct and informative.
The installation team came did what they needed, things are working well.
Excellent service and easy process
Great service from our calling to advise our needs, through visit of the rep who talked through options and solutions and provision of quote on the spot. Pricing was in line with our expectations. Installation is booked. This will be 3rd time we have used HRV for our home heating and ventilation services. Always reliable.
Great investment for the Whanau’s Well-being.
Excellent service. Good communication. However the product speaks for itself. The HRV system keeps my parents home warm and cosey with no condensation. Installed 2 years ago.
Absolutely highly recommend.
Great investment for the Whanau’s well- being.
Salesman knew his product well.
Vortex bathroom Fan
Recently spent a lot of money to renovate our bathroom and asked the sparky to install a good extraction fan as we have an old house, anyway long story short it didn’t work! I knew about the HRV vortex as it was mentioned when we initially installed our ventilation system a few years back, been installed now for a couple of weeks and the difference is amazing! we’ve gone from mouldy wet walls to nice dry ones!! in hindsight I should’ve just got one of these installed during the renovation and saved myself money in the long run! Installers were friendly and knowledgeable.
Great product, does a great job
Service of hrv, on time. Easy to deal with, system working as it should
The ventiltion system made a huge difference
We had a ventilation system installed and it made a huge difference in our house. Our house is warmer, and less damp and we have noticed an improvement in ours and our little kids health. The staff were all so nice and made the whole process so easy.

Reply from HRV
I organised a tech to replace the…
I organised a tech to replace the filter. It was arranged quickly
The tech was in touch on the day

Reply from HRV
Return Customers
As a return customer we already knew how marvelous the HRV system is. Sales person really knew her stuff and was great to deal with. Would highly recommend HRV. It has made both homes we lived in healthier. Installation was quick and easy, by helpful and friendly staff

Reply from HRV
Honesty.
Honesty.
Once the Consultant arrived onsite, it became apparent my property wasn't suitable for an HRV system.
This was explained to me in simple terms, which I appreciated.
Once I make the changes necessary, I'll make sure to contact HRV.

Reply from HRV
Continued satisfaction.
We've had our HRV system for over a decade and recently had the filters replaced. The system continues to operate as well as it did when we had it installed and even with the very cold winter we're experiencing there is very little condensation on our windows. We're very happy with HRV.

Reply from HRV
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