HRV Reviews 

145
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers had a great experience with this company. Customers consistently praise the product's effectiveness in reducing moisture, eliminating mold, and improving indoor air quality, contributing to warmer, drier, and healthier homes. The staff and technicians are frequently highlighted for being friendly, knowledgeable, efficient, and professional, ensuring excellent service and customer support. However, some customers noted issues with sales practices, finding recommended systems unsuitable or experiencing product malfunctions like systems falling apart. Others raised concerns about after-sales support, citing difficulties with repairs and disappointing resolutions.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their friendliness, professionalism,... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Product

Clients share positive opinions on the product, with many expressing satisfaction with its performance in... See more

Quality

Users describe positive interactions with quality, particularly praising the fresh air, lack of condensation,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent communication and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The promised benefit from the system was actually lower then what we experienced. There is no longer a river in the window tracks, no moisture on the windows, and overall dryer feeling throughout the... See more

Rated 4 out of 5 stars

We have a low roof without much crawl space. the 1st person that arrived was a bit to big to be able to do the work in the space. An other person who we had had previously. he did a great job and was... See more

Company replied

Rated 4 out of 5 stars

The service technician was great, efficent, timely and knowledgeable. The constant rescheduling of our arranged booking time by the HRV scheduling person was the only negative aspect of the experienc... See more

Company replied

Rated 4 out of 5 stars

Friendly nature and informative and appeared to be knowledgeable in her role

Company replied


Company details

  1. HVAC Contractor
  2. Air Conditioning Contractor
  3. Air Conditioning System Supplier
  4. Boiler Supplier

Written by the company

HRV is here to help all New Zealanders make their homes drier, filled with filtered air and much more comfortable to live in. We've been dedicated to this mission since 2003 and have helped over 500,000 Kiwis achieve this. We work alongside our customers to understand what they need, then recommend a solution that does the job. This could include ventilation, extraction, heat transfer, heat pumps / air conditioning, panel heating, or a combination of products so you’ll love the feeling of coming home.


Contact info

3.9

Great

TrustScore 4 out of 5

145 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.9

All reviews

(145)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

Never too late to install HRV

We love HRV, drier home in 8 years. Should have installed it when we built, but it's never too late. No more crying windows and mould on the frames. Set and forget, just alter the thermostat when it suits.
A great investment if you ever want to sell your home.

August 21, 2025
Unprompted review
Rated 1 out of 5 stars

Go literally anywhere else

Hrv employs salesmen that push you towards their own side companies. Those companies steal your money and go into liquidation. Hrv should be ashamed they employ those salesmen. Avoid anyone with bird names.

March 1, 2025
Unprompted review
HRV logo

Reply from HRV

Hi Mal,
We’re sorry to hear about your concerns. We did visit you last year, however you did not proceed with HRV so you are not listed as a customer in our system. We’d also like to reassure you that HRV has not gone into liquidation and continues to operate as usual. While we take feedback seriously, we also want to ensure information shared here is accurate. If you’d like to discuss this further, we’d be happy to talk directly.

Kind regards,
The HRV Team

Rated 5 out of 5 stars

Fantastic service

The service provided is great as I am kept informed of what is required to keep my HRV system maintained and up-to-date. The technician was helpful and nice to deal with.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Professional, Great Customer Service

Wonderful communication, down to earth friendly people to deal with. I have been dealing with HRV for 10 years now, and cannot fault them. Lovely technicians, great phone support

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

Flexible and friendly company

HRV listened to my requirements and was always flexible with the timing of the installation. I found it to be a plus in getting this done.

May 10, 2025
Unprompted review
Rated 5 out of 5 stars

Quick response to service request.

Quick response to service request.
Service technician was friendly and approachable when we asked questions. This was our first service with the system and we had questions about the filters etc, which he was only too happy to show us the old ones and answer our questions.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great product excellent service

Just love our HRV which we originally got about 2007. No more condensation. Heat from wood burners heats the house much more efficiently. Technicians that service the filters & do upgrades are really professional & friendly. Highly recommend HRV.

August 1, 2025
Unprompted review
Rated 4 out of 5 stars

Every house on the North Island should have an HRV System.The promised benefit from the system…

The promised benefit from the system was actually lower then what we experienced. There is no longer a river in the window tracks, no moisture on the windows, and overall dryer feeling throughout the entire house. The removal of moisture has made the house easier to heat, mold on tile in bathrooms is gone, and cooking smells no longer linger in the house. We no longer use allergy and sinus medications!

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Overall great

Initial contact was great.
The pre-inspection team were confident and knowledgeable as well as direct and informative.
The installation team came did what they needed, things are working well.

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and easy process

Great service from our calling to advise our needs, through visit of the rep who talked through options and solutions and provision of quote on the spot. Pricing was in line with our expectations. Installation is booked. This will be 3rd time we have used HRV for our home heating and ventilation services. Always reliable.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great investment for the Whanau’s Well-being.

Excellent service. Good communication. However the product speaks for itself. The HRV system keeps my parents home warm and cosey with no condensation. Installed 2 years ago.
Absolutely highly recommend.
Great investment for the Whanau’s well- being.

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

Vortex bathroom Fan

Recently spent a lot of money to renovate our bathroom and asked the sparky to install a good extraction fan as we have an old house, anyway long story short it didn’t work! I knew about the HRV vortex as it was mentioned when we initially installed our ventilation system a few years back, been installed now for a couple of weeks and the difference is amazing! we’ve gone from mouldy wet walls to nice dry ones!! in hindsight I should’ve just got one of these installed during the renovation and saved myself money in the long run! Installers were friendly and knowledgeable.

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

The ventiltion system made a huge difference

We had a ventilation system installed and it made a huge difference in our house. Our house is warmer, and less damp and we have noticed an improvement in ours and our little kids health. The staff were all so nice and made the whole process so easy.

May 1, 2025
Unprompted review
HRV logo

Reply from HRV

Fantastic to hear the difference it’s made for your family and home, thanks for the kind words!

-The team @ HRV

Rated 4 out of 5 stars

I organised a tech to replace the…

I organised a tech to replace the filter. It was arranged quickly
The tech was in touch on the day

July 17, 2025
Unprompted review
HRV logo

Reply from HRV

Thanks for sharing, great to hear the filter replacement was sorted quickly and smoothly!

-The team @ HRV

Rated 5 out of 5 stars

Return Customers

As a return customer we already knew how marvelous the HRV system is. Sales person really knew her stuff and was great to deal with. Would highly recommend HRV. It has made both homes we lived in healthier. Installation was quick and easy, by helpful and friendly staff

January 29, 2025
Unprompted review
HRV logo

Reply from HRV

We love hearing from return customers, thanks for trusting us again and for the recommendation!

-The team @ HRV

Rated 5 out of 5 stars

Honesty.

Honesty.
Once the Consultant arrived onsite, it became apparent my property wasn't suitable for an HRV system.
This was explained to me in simple terms, which I appreciated.
Once I make the changes necessary, I'll make sure to contact HRV.

July 28, 2025
Unprompted review
HRV logo

Reply from HRV

Thanks for your understanding and kind words, we’ll be here when you’re ready!

-The team @ HRV

Rated 5 out of 5 stars

Continued satisfaction.

We've had our HRV system for over a decade and recently had the filters replaced. The system continues to operate as well as it did when we had it installed and even with the very cold winter we're experiencing there is very little condensation on our windows. We're very happy with HRV.

August 13, 2025
Unprompted review
HRV logo

Reply from HRV

Great to hear your system is still performing so well after all these years!

-The team @ HRV

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