The promised benefit from the system was actually lower then what we experienced. There is no longer a river in the window tracks, no moisture on the windows, and overall dryer feeling throughout the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have a low roof without much crawl space. the 1st person that arrived was a bit to big to be able to do the work in the space. An other person who we had had previously. he did a great job and was... See more
Company replied
The service technician was great, efficent, timely and knowledgeable. The constant rescheduling of our arranged booking time by the HRV scheduling person was the only negative aspect of the experienc... See more
Company replied
Friendly nature and informative and appeared to be knowledgeable in her role
Company replied
Company details
Written by the company
HRV is here to help all New Zealanders make their homes drier, filled with filtered air and much more comfortable to live in. We've been dedicated to this mission since 2003 and have helped over 500,000 Kiwis achieve this. We work alongside our customers to understand what they need, then recommend a solution that does the job. This could include ventilation, extraction, heat transfer, heat pumps / air conditioning, panel heating, or a combination of products so you’ll love the feeling of coming home.
Contact info
New Zealand
- 0800478123
- service@hrv.co.nz
- www.hrv.co.nz
3.9
Great
145 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 10% of negative reviews
Typically replies within 2 weeks
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The people of HRV Northland are some of…
The people of HRV Northland are some of the nicest, friendliest people I have ever dealt with. Whether it’s a phone call or a home service visit I always feel like I’m a top priority. Best customer service around.
April 8, 2025
Unprompted review
Reply from HRV
Thanks for the amazing feedback! We’ll be sure to share this with our Northland team.
-The team @ HRV
Experience and skill combined with good people skills.
The person we had was so helpful and experienced. He was kind and thoughtful and treated us with respect. He also knew what he was doing and had brought all the tools and equipment he needed with him. At the end he showed us the degree of complexity he was working with. eg very dusty filters.
June 17, 2025
Unprompted review
Reply from HRV
Great to hear you were well looked after and informed throughout the process!
-The team @ HRV
HRV multiple products
When shifting houses, asked for HRV to come and look at new house for install of HRV/Water Filter System/bathroom extractors. As we had an HRV system in our existing house and it was brilliant. Staff came out and viewed, gave us indication of pricing, timeframe etc. Super helpful and very professional. Installs went exceptionally well and really pleased. As it was getting colder asked about the heat transfer system that can be added to the HRV system. Again no hassles, everyone very professional and helpful. Install painless and system working really well. Would recommend HRV Canterbury to anyone considering a new build or retro fitting into existing house.
February 10, 2025
Unprompted review
Reply from HRV
Thanks for trusting us again in your new home!
-The team @ HRV
Hrv Chch
They did exactly what they said, efficient, friendly lovely company. Love the hrv.
June 24, 2025
Unprompted review
Reply from HRV
Thanks for the awesome feedback!
-The team @ HRV
Filter replacement
Contractor went out of his way to be helpful. Was friendly quick and efficient
July 30, 2025
Unprompted review
Reply from HRV
Great to hear! We’ll be sure to pass your kind words on to the team.
-The team @ HRV
Was here when he said he would be
Was here when he said he would be. Did a great job and explained everything.
June 5, 2025
Unprompted review
Reply from HRV
Punctual, professional, and clear.. Just how we like it! Thanks for sharing.
-The team @ HRV
Our HRV has come apart
Our HRV has come apart, the pipes are not connected to the motor, bottom of the motor has fallen off (photographice evidence was given), which means there is no filtered air in the house. HRV won't stand by their service workmanship without a callout fee. Very disappointed!
July 24, 2025
Unprompted review
Reply from HRV
Hi Deborah,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience. We’d really like the opportunity to look into this further and see how we can make things right.
We have requested your details but haven't heard from you. When you have a moment, could you please send an email to marketing@hrv.co.nz with your name, contact details, and address?
We appreciate your patience and hope to resolve this as soon as possible.
-The team @ HRV
Fantastic service and good advise.
Fantastic service and good advise.
Highly recommend
Truely a great company to deal with.
May 15, 2025
Unprompted review
Reply from HRV
Thanks for the high praise and recommendation! We’re glad we could help.
-The team @ HRV
Knowledgeable and professional
Friendly helpful staff to help understand what I needed . Michael was really helpful and gave me some other options that I hadn’t thought of. The quality of workmanship was great and I was kept up to date throughout the whole process. Found them to be extremely knowledgeable and professional
March 18, 2025
Unprompted review
Reply from HRV
Thanks for the great feedback! We’ll make sure the team hear your kind words.
-The team @ HRV
The installers were very efficient and…
The installers were very efficient and quick in their work. Pleasant to deal with,
July 9, 2025
Unprompted review
Reply from HRV
Thanks for the positive review!
-The team @ HRV
Friendly nature and informative
Friendly nature and informative and appeared to be knowledgeable in her role
July 4, 2025
Unprompted review
Reply from HRV
Great to hear you found our team friendly and knowledgeable. Thanks for the feedback!
-The team @ HRV
HRV is a wise investment
Call centre is great. Helpful, friendly, proactive. Staff installing HRV were courteous, no hassles at all, great product. No condensation in winter, house cooled a bit in summer.
February 28, 2025
Unprompted review
Reply from HRV
Awesome to hear you’re enjoying the benefits and great service from our team!
-The team @ HRV
Very polite. Very helpful.
The young lady who serviced my HRV was super helpful and extremely polite. Thanks hrv. Great service.
May 1, 2025
Unprompted review
Reply from HRV
Thanks for the kind words! We’re glad she could help.
-The team @ HRV
Perfect service
Perfect service. Arrived on time, changed all filters, checked and tested the controls. Done in less than an hour. Very happy.
June 17, 2025
Unprompted review
Reply from HRV
Thanks for the great review! Quick and thorough is our goal.
-The team @ HRV
Great service
Great service, happy with the product. Love the 'Burn Toast' option as it clears off all the cooking odour within minutes. The system works great with the moisture in winter, windows are dry and gives a fresh feeling when you breath as it maintains the temp inside the house. Very happy with the decision made to purchase this product.
August 6, 2025
Unprompted review
Reply from HRV
Love hearing how your system is making a real difference. Thanks for the great feedback!
-The team @ HRV
We have a low roof without much crawl…
We have a low roof without much crawl space. the 1st person that arrived was a bit to big to be able to do the work in the space. An other person who we had had previously. he did a great job and was able to fix an issue we had had. Top marks to HRV for our service.
April 10, 2025
Unprompted review
Reply from HRV
Thank you for your review. We’re glad we could get the right person for the job in the end!
-The team @ HRV
Extremely Disappointed – Poor Communication and Service
I’ve been very disappointed with HRV. The communication is severely lacking, response times are incredibly slow, and the whole process feels disorganised from start to finish. It’s frustrating that you're forced to go through HRV directly for all system repairs, with no flexibility to use independent technicians.
Given the ongoing issues and lack of customer support, I would strongly recommend considering another brand. There are better systems out there with more reliable service and better customer care.
May 15, 2025
Unprompted review
Reply from HRV
Hi Baz,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience. We’d really like the opportunity to look into this further and see how we can make things right.
Unfortunately, we haven't been able to locate your details in our system. When you have a moment, could you please send an email to marketing@hrv.co.nz with your name, contact details, and address?
We appreciate your patience and hope to resolve this as soon as possible.
-The team @ HRV
Reply from HRV
Thanks for the review!
-The team @ HRV
I found HRV is the best solution for…
I found HRV is the best solution for air circulation and keeps home well ventilated.magic is when you saw your filter after 2 year :)
I am very happy to see the result and the customer service.
August 6, 2025
Unprompted review
Reply from HRV
Thanks for the great feedback, we’re stoked you’re happy!
-The team @ HRV
The service technician was great
The service technician was great, efficent, timely and knowledgeable.
The constant rescheduling of our arranged booking time by the HRV scheduling person was the only negative aspect of the experience.
July 3, 2025
Unprompted review
Reply from HRV
Thank you for your review! We hear you on the rescheduling and will pass on the feedback to the team.
-The team @ HRV
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