I visited the metrocentre wanting to get my helix pierced so I went into H.samuel and the staff were so lovely especially Shannon she was fantastic! She talked me through everything and was just amazi... See more
Location
Switch locationUnit 34a Cameron walk, The Metro Centre, NE11 9YR Gateshead, Gateshead Metro, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
During a visit to the store today we asked for advice on which ladies watch they would recommend up to the value of about £500 . The assistant said a good make was Bulova whose prices were in our ran... See more
Company replied
H.Samuel at the Metro centre I visited the store with my husband as I need to replace my wedding ring, engagement ring & my eternity ring. We have been married for nearly 40years & I had to have al... See more
I don't often write reviews but i popped in to H Samuel at the Metro Centre Gateshead looking for an engagement ring. I was very indecisive as choosing the perfect ring is very hard. Lisa was outstand... See more
Company details
About H.Samuel - Gateshead
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
Unit 34a Cameron walk, The Metro Centre, NE11 9YR, Gateshead, Gateshead Metro, United Kingdom
- 01914609695
3.4
Average
74 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good ,friendly,well informed staff only…
Good ,friendly,well informed staff only to willing to go the extra mile to satisfy the customer.very happy to shop there.
June 11, 2021
The staff were really nice and helpful…
The staff were really nice and helpful and friendly 😊
June 11, 2021
Amazing staff
I attended the Metro Centre store twice, the first time browsing for engagement rings and the second time was to purchase one. On my first time visiting the store, me and my partner were greeted by the deputy manager. She was extremely friendly and helpful which made us decide that we definitely wanted to purchase our engagement rings from this store. On our second visit, we were greeted by Holly who was so lovely, patient and helpful. Amazing experience and will definitely be purchasing our wedding rings from this store.
June 11, 2021
Staff where really helpful and nice
Staff where really helpful and nice. Prices where good. My daughter was overjoyed with my purchases here
June 11, 2021
Nice clean peaceful store
Nice clean peaceful store. Dayna was very friendly and helpful, didn’t rush you, genuine lovely member of staff.
June 3, 2021
I went into the shop to look for a watch
I went into the shop to look for a watch. I was just about to leave when i caught my eye on one. The sale assistant helped me try it on , i liked it & bought it . The staff were very helpful & pleasant.
May 27, 2021
we would like to thank your staff for…
we would like to thank your staff for their courtesy and professional, knowledge, in helping me and my wife .well done.
May 26, 2021
Easy and helpful
I went in to look at wedding bands and the girl that helped us was so nice and showed me options that suited my taste and needs.
I decided on my wedding band and she made the process of ordering it for home delivery for me so stress free!
May 25, 2021
Excellent service from start to finish.
Excellent service from start to finish.
Really pleased with the item and customer service received.
May 20, 2021
Helpful and polite staff
Helpful and polite staff. Items were reasonably priced and available. Good experience.
May 20, 2021
Rude staff
I’ve had so many purchases from here but from the second we walked in the lady was so rude and gave us off vibes!
Was a last minute gift purchase otherwise I probably wouldn’t have bought anything from there.
She was nice to the white gentlemen after us but not even a smile through the whole time serving us!!
May 18, 2021
5 stars what more can I add very happy…
5 stars what more can I add very happy with the delivery service will shop with you again
May 18, 2021
Great choice of Jewellery
Great choice of Jewellery, great prices and staff couldn’t have been more helpful.
May 14, 2021
Very helpful staff.
Very helpful staff.
Very organised and COVID safe.
Found what we wanted quickly.
Very happy with the product.
May 13, 2021
I visited the store on a Saturday &…
I visited the store on a Saturday & whilst it was busy, the staff were friendly and helpful. I asked to view various items of which the sales manager provided further information/detail. The store had a good choice of jewellery & exactly what I required. Excellent value for money and good quality products. Excellent COVID measures in place, would purchase from this store again.
May 13, 2021
Happy with click and collect
Ordered items on line, collected from shop without any problems.
May 11, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.