I visited the metrocentre wanting to get my helix pierced so I went into H.samuel and the staff were so lovely especially Shannon she was fantastic! She talked me through everything and was just amazi... See more
Location
Switch locationUnit 34a Cameron walk, The Metro Centre, NE11 9YR Gateshead, Gateshead Metro, GB
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During a visit to the store today we asked for advice on which ladies watch they would recommend up to the value of about £500 . The assistant said a good make was Bulova whose prices were in our ran... See more
Company replied
H.Samuel at the Metro centre I visited the store with my husband as I need to replace my wedding ring, engagement ring & my eternity ring. We have been married for nearly 40years & I had to have al... See more
I don't often write reviews but i popped in to H Samuel at the Metro Centre Gateshead looking for an engagement ring. I was very indecisive as choosing the perfect ring is very hard. Lisa was outstand... See more
Company details
About H.Samuel - Gateshead
Written by the company
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
Unit 34a Cameron walk, The Metro Centre, NE11 9YR, Gateshead, Gateshead Metro, United Kingdom
- 01914609695
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Well done Holly
I purchased a Seconda watch in ths sale. I was served by an absolutely charming young lady called Holly who was bright, knowledgeable and very bubbly. Apart from a bargin priced watch I was treated with courtesy and respect unlike many sales people today.
Once ordered on line the article was…
Once ordered on line the article was delivered to a local store for collection.
No delays, and the staff at the Metro Centre were really helpful.
Excellent service
Excellent service and advice received from Dayna at Metro Centre store. Thank you!
Found Dayna Very friendly and helpfull …
Found Dayna Very friendly and helpfull very pleasant to deal with.
A Star Service
Customer service in store was excellent, Very happy with buying experience.
Helpful Staff
I recently went to buy our wedding rings and the member of staff that served us could not have been nicer. She was very helpful and really enthusiastic about our wedding.
Reasonably priced, good quality.
Reasonably priced, good quality. Very polite staff. Will definitely be back.
Courtney was friendly and helpful…
Courtney was friendly and helpful nothing was to much trouble, she took out the links of the watch we were purchasing and made sure we were satisfied before leaving the metro centre Gateshead store
Beautiful little heart ❤️
Beautiful little heart ❤️ for my niceness 16th birthday something for her to keep
Satisfied customer
I was served by a young girl called Dayna, she was very polite and friendly, extremely professional and very good at her Job.
I bought an engagement ring for my fiancé, it was perfect and it only cost me £39.99 (reduced from £49.99). I also bought a diamond jewel necklace, it was only £29.99 (reduced from £129.99) WOW altogether it only cost me £68.99 (after I donated 25p to charity).
My fiancé was over the moon when I gave them to her, I am an extremely satisfied customer.
Excellent customer service
The young lady was so friendly and helpful excellent customer service
Hi we were very pleased with the…service we got
Hi we were very pleased with the service from dayna she was polite and very helpful and chatty 10/10
Excellent service
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