My daughter wanted earrings for her birthday, and choosing jewellery is definitely not my forte. Fortunately, Tom was on hand to guide me to interesting designs, styles, and the best metal for her sk... See more
Company replied
Unit 43A Liverpool One, 37 South John Street, L1 8BU Liverpool, Liverpool One, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
My daughter wanted earrings for her birthday, and choosing jewellery is definitely not my forte. Fortunately, Tom was on hand to guide me to interesting designs, styles, and the best metal for her sk... See more
Company replied
My experience was very positive! I was lucky to meet a young gentleman called Kasper/Casper (who works in your Liverpool city centre store) and who helped me patiently to choose two diamond rings a... See more
Liverpool 1 store. Preferring to buy in person rather than internet the staff were extremely helpful checking stock when I phoned. I was unable to complete order via website so they went the extra mi... See more
Went into Liverpool H. Samuels store bought a citizen watch paid for delivery was told there were none in Liverpool store but 4 in other stores was told it would be delivered Monday as I paid £4.95 fo... See more
Company replied
Written by the company
Unit 43A Liverpool One, 37 South John Street, L1 8BU, Liverpool, Liverpool One, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good prompt service with careful consideration to recommend a watch.
I went to H Samuel to buy a birthday gift for my wife. I ended up picking a set of earrings. I dont normaly do this as if the wife don't like them you can't take them back. But i was told they could be put into a sealed bag and as long as the seal was intact i could take them back. A simple thing, but took the pressure off buying them then not being able to return them. The best ideas are the simple ones.
June being my busy month for birthdays prompted me to visit H. Samual’s store in Liverpool One .. I was approached by Lin who was friendly and informative and advised me on all the current offers . I settled on a gold and silver chain plus a pair of earrings as a treat for myself . Her expertise was invaluable and I bought the Premium Care plan for my gold chain .
My gifts were all beautifully packaged .
Great service and value for money . I will Definitely be returning to spend my promotional voucher .
We purchased this item as a birthday gift for one of our daughters. To say she was delighted would be an understatement. We sadly lost one of our daughters, but this gift was to, in a way, reunite the 3 of them.
Thank you so much
M Khessine
Such a pleasure to shop here.efficient and pleasant staff with nothing to much trouble it's always my first choice when needing jewelry.☺️
Excellent customer service at the Liverpool branch Liverpool One. Karen was fantastic would highly rate the service.
The young lady you looked after me was very attentive and very pleasant
Very pleasant patient staff,spent time with me until i made my choice ,very helpful too
I was looking around for a necklace and got asked if I needed help by Karen. She was so helpful and understanding- I bought a beautiful necklace and earrings. Liked them so much, I came back the next day and bought the same for my niece! Thank you Karen!
Helpful and extremely friendly staff even throughout the recent pandemic fairly priced items
Fantastic service ,so patient and friendly and explained the benefits of insuring my items with the pushy sell
Excellent customer service very helpful earings was lovely my daughter loves them
Purchased silver initial was a lovely birthday gift looks better than picture.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.