My daughter wanted earrings for her birthday, and choosing jewellery is definitely not my forte. Fortunately, Tom was on hand to guide me to interesting designs, styles, and the best metal for her sk... See more
Company replied
Location
Switch locationUnit 43A Liverpool One, 37 South John Street, L1 8BU Liverpool, Liverpool One, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My experience was very positive! I was lucky to meet a young gentleman called Kasper/Casper (who works in your Liverpool city centre store) and who helped me patiently to choose two diamond rings a... See more
Liverpool 1 store. Preferring to buy in person rather than internet the staff were extremely helpful checking stock when I phoned. I was unable to complete order via website so they went the extra mi... See more
Went into Liverpool H. Samuels store bought a citizen watch paid for delivery was told there were none in Liverpool store but 4 in other stores was told it would be delivered Monday as I paid £4.95 fo... See more
Company replied
Company details
About H.Samuel - Liverpool
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
Unit 43A Liverpool One, 37 South John Street, L1 8BU, Liverpool, Liverpool One, United Kingdom
- 01517030776
3.6
Average
85 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Only 2 staff on so a bit of a wait girl…
Only 2 staff on so a bit of a wait girl was very helpful when I got served
May 11, 2021
Reply from H.Samuel - Liverpool
HI thank you for taking the time to contact us and I am really sorry you were unhappy with the service if you can give us a call please with the details on 0800 458 1065 Option 3 we can investigate this - Many thanks Pamela
Delivery was very quick and I love my…
Delivery was very quick and I love my jewellery. Both necklaces were excellent quality, in beautiful display boxes and delivered safely by courier. Will definitely use H.Samuel gain in the future.
May 6, 2021
Always a good experience.
April 29, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.