Hugo & Sons Reviews 

236
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Had ours for 3.5 years, it's just been scrapped. Awful customer service when we recieved it, didn't come with instructions, a lot of the bed wasn't as described or pictured, the first base broke after... See more

Rated 1 out of 5 stars

Been holding off writing this review but I cant any longer. I am so disappointed in this purchase of this bed ,from day 1 I had problems , Late delivery , Faulty parts, Poor customer service and no... See more

Company replied

Rated 2 out of 5 stars

Purchased a grey bed last year. Initially the sides were a different colour to the ends so more had to be sent out. I was asked to dispose of these myself. A second set were sent that didn’t fit toget... See more

Company replied

Rated 5 out of 5 stars

Well we wanted something special and our smooth velvet ivory sleigh bed is that and more . Beautiful craftsmanship, easily assembled too which is always a bonus. The company replies promptly when you... See more

Company details

  1. Bedroom Furniture Store

Information provided by various external sources

Get the best deals for luxury beds, ottoman sleigh beds & luxury bedroom furniture in the UK. Save up to 60% on regular prices. Free UK delivery.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

236 reviews

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No recent history of asking for reviews

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2.4

All reviews

(236)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant Service

Everything about the order process was easy and hassle free. The bed arrived earlier than advised, delivery crew were really friendly. I absolutely love the bed it looks amazing and is really comfortable

August 23, 2021
Rated 5 out of 5 stars

Absolutely love our ottoman bed

Absolutely love our ottoman bed. We shopped around for a king-size ottoman and most places were super expensive. We came across Hugo and Sons and they had the perfect bed for us at half the price of others.
We were quoted 5 weeks but it came in around 3 weeks.
The delivery drivers brought the bed in six pieces and even said when delivering they could see it was good quality due to the weight.

Took a few hours to put together and we got stuck at one point. I emailed support and they responded within minutes - it was the gas lift not working. It was because we hadn't placed the mattress on top to put sufficient weight on the pistons (our fault, duh)!

The bed is of amazing quality, and I'd highly recommend Hugo and Sons to anyone over Dreams or other companies.

August 4, 2021
Unprompted review
Rated 5 out of 5 stars

Great looking bed

I recently bought a Sleigh bed from Hugo & Sons, the quality of the bed was really good and I loved how it looked. Delivery was really good and it arrived earlier than expected.
I would definitely recommend this company if you are looking for a new bed.

July 28, 2021
Unprompted review
Rated 5 out of 5 stars

I just love my bed

I just love my bed. No issues at all. Stated clearly how long it would be until delivery and arrived before the expected date. Good quality and very well made. Would definitely recommend and will use again for future purchases!

July 26, 2021
Rated 1 out of 5 stars

They delivered a bed which had the…

They delivered a bed which had the bottom part missing. The bed material was all loose and worn and looked very very cheap.
I tried to get in touch because I wasn't happy, I even emailed pictures of the shoddy quality. Guess what the reaction was? I GOT BLOCKED OFF FROM EVERYWHERE! no contact number listed and no one gets back to your emails!
DO NOT BUY FR THESE PEOPLE!!
ALL THEY OFFER IS A CHEAP BED THATS NO USE TO ANYONE!!

July 22, 2021
Hugo & Sons logo

Reply from Hugo & Sons

Hi Hayleigh,

This is the first time we have heard of this. We would never block anyone and always resolve the issue. Please can you e-mail us as we have not received an email from you at all.

The beds all come baseless as per the description on the website.

If you are a genuine customer, then you must email us with your order number.

We have asked you on several occasions to provide us with your details and you have refused to do so. We have investigated this with Trust Pilot, and you have refused Trust Pilot to share your information with us. Unfortuantely, there is little we can do to help if you are not willing to contact us directly.

Kind regards,

Hugo & Sons

Rated 5 out of 5 stars

We absolutely love our new bed

We absolutely love our new bed! Its The butterfly wing back bed in chenille grey and its so beautiful! Would highly recommend this company for your bed, beautifully made and so easy to put together.

July 7, 2021
Unprompted review
Rated 5 out of 5 stars

I love my new bed

I love my new bed! I wad told delivery was 7-10 weeks but it came in 6 weeks. The quality of the bed is on point. I got the grey velvet. My head board is huge! It was so easy to build too, took me less than an hour. I would totally recommend you buy your bed from here. You will not be disappointed! 🥰😍

May 25, 2021
Unprompted review
Rated 5 out of 5 stars

Best bed we have had

Best bed we have had, excellent service, the bed quality is amazing, the prices are far better than anywhere else we had looked, so happy with our bed couldnt fault it, the ottoman is a great extra for storage too!

May 21, 2021
Unprompted review
Rated 5 out of 5 stars

Worth the money and time!!!

It’s hard to buy beds online nowadays as they came with a fault. Choosing a bed AND mattress from Hugo and Sons was undoubtedly stress-free and promising, especially as they promote their work on social media. The bed is honestly so beautifully crafted, delivery came two weeks earlier than I expected and the communication is very efficient. I will be promoting this company to anyone looking for a bed or mattress!!

May 19, 2021
Unprompted review
Rated 4 out of 5 stars

Grey Velvet Hilton Bed

I recently received my Hilton Bed, which I absolutely love. It is very beautifully made and very strong. So pleased I ordered from this company. I was told delivery could take 8-10 weeks but was delivered by 4 weeks from ordering.
I must admit that I was nervous when I ordered this bed, as the company doesn't have a contact number and some people had said that they don't get back to you by email. I would highly recommend this company, as they provide the best beds and are very responsive with emails or even answering through Instagram. I am so happy I ordered through Hugo & Sons and I would definitely buy from them again. Great service.

May 19, 2021
Unprompted review
Rated 5 out of 5 stars

Hilton Grey Velvet with storage

So pleased with my bed it is absolutely gorgeous and feels so luxurious 😍 looks great in my newly decorated bedroom and plenty of storage too. I was given a 7-10 week window for delivery but came around 4 weeks after ordering which was a nice surprise. Very happy customer, thank you :)

May 4, 2021
Unprompted review
Hugo & Sons logo

Reply from Hugo & Sons

Hi there,

Thank you so much for your lovely feedback. We hope you enjoy your new Hugo bed!

Hugo & Sons

Rated 5 out of 5 stars

couldn’t be happier with the our new…

couldn’t be happier with the our new bed! It’s pure luxury, the colour is gorgeous ( cream cheniene) The material is so lush & the headboard is amazing!! Delivery was fast considering COVID issues & the customer service was fast and speedy. If you were thinking of ordering a bed from Hugo&Sons I would 100% recommend to anyone. I went for the Linear Wingback Ottoman bed & it’s amazing.

April 26, 2021
Unprompted review
Hugo & Sons logo

Reply from Hugo & Sons

Hi Tegan,

This is great to hear. We are so happy to hear that you are pleased with your new bed.

Hugo & Sons

Rated 5 out of 5 stars

5 star service 🌟

I received my bed a few weeks ago and honestly I absolutely love it, the quality is amazing. The style is just what I was looking for. The delivery service was brilliant too. One really happy customer. 🥰

April 26, 2021
Unprompted review
Hugo & Sons logo

Reply from Hugo & Sons

Hi Jessica,

Amazing feedback! Thank you so much for leaving your review on our services.

Hugo & Sons

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