I have used Humphrey’s and co multiple times to handle my property and they always do a great job. There was some slight delays with getting some documents posted out which almost held up the complet... See more
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Humphreys &Co acted as our solicitors 22 years ago when we purchased a property. We have just sold the property and needed information about their fees to calculate how much capital gains tax we had t... See more
This firm is so bad I had to switch conveyancers before the process had even started in earnest. While other law firms let you onboard through online processes, these guys still do everything over ema... See more
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Humphreys & Co. helped me purchase my flat 5years ago, and sell it. The sale was an extremely difficult process which took two years, Humphreys clearly explained everything throughout the whole proces... See more
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Company details
Written by the company
Our lawyers: our strength Solicitors working for London, regional, UK & international clients out of Bristol offices, for commercial clients Humphreys
Contact info
14 KIng Street, BS1 4EF, Bristol , United Kingdom
- 01179292662
- humphreys@humphreys.co.uk
- www.humphreys.co.uk
4.2
Great
64 reviews
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Great at first but quickly became a nightmare
It has been a year since I completed on my shared ownership property with Humphrey’s. I have waited some time to write the review so that we can all know that it is of sound-mind and not an angry rant. Initially, my experience was in-line with all the positive reviews on this page but it quickly turned sour and Humphrey's quickly became a major issue for myself and my sellers.
The flat that I was trying to purchase had some caveats that put off a number of lenders, my broker was effectively 3rd time lucky in finding one. We all know how long dealing with one lender can be, let alone 3 lenders at the beginning of the interest rate rises. My solicitor (who is named often on this page, but I think it is unfair to name and shame) was very proactive to begin with but once month 6 of the whole fiasco came, they very quickly began to not care.
The issue was absences were not communicated, nor was the case passed on to another colleague. I emailed and emailed only to be ignored, then finally I received an annoyed message telling me that they were OOO and reply when they’re back. An automated OOO response would have sufficed. From this point I would often not receive replies from my solicitor, I only received an email when they felt they should message me. It felt like the client should only “speak when spoken to”. Eventually, I was annoyed enough to send an email to their general inbox asking for updates, this was responded to directly by the MD themselves, who was aggressive and stand off-ish. I don’t think any client should ever feel like they’re trying to be intimidated.
It often felt like my solicitor was prioritising their own professional standing rather than serving the client. I discovered this when my solicitor friend assured me that I could ask them to move on from small points. When I tried to do this because I felt the completion was being held up, I was ignored. Only for a week later my solicitor to say that “you don’t ask, you don’t get” when a particular bit of information arrived. It’s worth noting that my solicitor friend said that this behaviour was unusual and not client-serving. My sellers said that no other resident in the building had these points raised an obsessed over, now that I’ve been there for a year and have spoken to my neighbours, I can confirm that that is the case.
It’s worth mentioning that at this point my girlfriend and I were stressed out and in temporary accommodation, all signs said that we were weeks, if not days from completion. Due to slow lenders caused by the interest rate rises caused by the war in Ukraine, all delays were amplified. Being ignored by my solicitor when I asked them to drop the point cost me another 2 weeks before completion. What should have been July completion became a late September completion. My sellers even took the risk and completed on their next home, paying for two properties over July - September as they knew we were just being held up on a few tiny points.
I ended up contacting my sellers solicitors (Setfords) for advice, they were incredibly understanding, supportive and allowed me to speak directly on the phone (something Humphrey’s do not allow). They agreed that I wasn’t being listened to and that my solicitor seemed to be doing their own thing, but advised that I was so close, changing solicitors would not help.
I hope my review is thorough enough to help you make your decision as to whether you go with Humphrey’s. I would say the risk of following in my path is not worth it. PS - I’ve seen people claiming that negative reviews are often suspiciously deleted on this page…. If that is the case. I will post again. Thanks!
- ADDITIONAL NOTE AFTER HUMPHREYS RESPONSE -
Baffling how these like to argue with reviews...
Secondly, how vile is it for your solicitor to quote private correspondence ON A PUBLIC FORUM.
I was polite and said thanks even though you guys were the bane of my life. I think you'll find I did complain when I was sending emails to the whole company asking where the hell my responses were and having to deal with your bully of an MD. They say they offered to drop the point, but that was after emails and emails of me asking, by which point they got the response they wanted. I won't sit here an argue because it's beyond petty and is like dealing with a child who won't be told off. I just encourage you all to not bother with this company.
October 20, 2022
Unprompted review
Reply from Humphreys & Co. Solicitors
Sorry to read this, but have now looked into it.
You were buying a shared ownership property. We were engaged on 2.12.21. The transaction completed on 22.9.22.
You tried to get 3 different lenders to lend to you:
The 1st offered but then would not accept the lease's re-sale fee clause. The selling housing association (HA) would not remove it. They later changed their mind, but you already had a new offer from a 2nd lender.
The 2nd lender later withdrew its offer as the HA notified us that the property had no External Wall System Fire Review Certificate.
You then received an offer from a 3rd lender and it was with these that we completed the transaction on your behalf.
From the outset until 23/8/23 you received multiple emails from our team updating you on the legal work on the transaction, acting for both you and your lender. You expressed no complaint during this period. On 23/8/22 you wrote to our team: "Truly, interstellar news! Do you know what the coming timescale will be? I’ll notify the sellers."
Our report on the transaction, with all its key documents, was to be sent to you shortly before intended exchange of contracts. On 23/8/22 Ms Hearn informed you that this was in draft with her supervisor for review ahead of its being sent out.
You told us that you were under pressure from your sellers, the HA, to exchange contracts. That's what sellers do.
You had, we understood, against our initial advice, ended your existing tenancy before contracts were exchanged so you were in temporary inconvenient accommodation.
On 1/9/22 you sent a complaint as to elapse of time.The same day the partner replied:
".. it does not .. appear to me that an elapse of time of 5 or 6 working days between .. 22nd August when you were sent that email to today 1st September, in late August, around a bank holiday, is an unreasonable time period."
The review identified an important deficiency in the lease which we put to the HA's solicitors acting both in your interests and those also of your lender: "Parking space is not defined in the Lease, nor is it referred to in the definitions for Common Parts or Estate. Please supply a deed of variation to remedy this."
You asked us to drop the point, against our advice, but we could not do so as acting in your lender's interests.
The other side then supplied a marked-up plan showing your parking space. This was enough but we advised you: "On balance, we will drop this enquiry with your instructions and it will not be necessary to incept indemnity insurance. However, this does not mean that your buyer on a future resale will not query the parking space arrangement ..
In many matters of negotiation, if you don't ask, you don't get - in this case, we asked, and we got. You should file this marked up plan somewhere safe to refer back to at a later date (a copy will be enclosed in our report on title also)."
On 7/9/22 we sent you our full report on the transaction. The earliest date your lender could complete was 19/9/23. We received from you on 13/9/22 the signed documents.
Meanwhile, Ms Hearn had been unexpectedly absent for illness. You raised concerns about meeting what was now, because of the bank holiday, the 22/9/22 completion date.
Ms Hearn, despite being absent ill, emailed you, for which you thanked her, about meeting that completion date.
Contracts were exchanged and completion occurred on 22/9/23. We so notified you and you emailed: "Brilliant. Thanks for all your work on this."
You did not then raise any complaint with us until now through this website.
We do not see that our team acted unreasonably/with undue delay. The obstacles overcome needed (by you and your lender) to be overcome. Time elapsed in doing that.
Nonetheless, if you email lawyers@humphreys.co.uk to ask for our formal Client Concerns Procedure, then we will engage with that and report to you with a more detailed review of the file.
Client Concerns Team, Humphreys & Co., Solicitors, www.humphreys.co.uk
We had a really tricky shared ownership…
We had a really tricky shared ownership purchase, and Olivia, Yasmine and Tom helped us out immensely. They were relentless in chasing and communicating with us when we needed to input.
We now are living in our dream home and couldn’t thank them any more!
August 4, 2023
Unprompted review
Reply from Humphreys & Co. Solicitors
Thank you for these kind words which we have only just spotted. Your feedback will be very much appreciated by our team.
Shared ownership purchases are complex and legally challenging. It's good to hear that the outcome has been well-received on this occasion.
Regards
Client Concerns Team
Humphreys & Co.
Solicitors
www.humphreys.co.uk
Best solicitors
Great service provided by Natasha and team. Always kept informed and prompt with getting the job done. Thank you so much again!
July 28, 2023
Unprompted review
Reply from Humphreys & Co. Solicitors
Thank you indeed for this. It will be much appreciated by our team. Residential property work, whatever anyone may say, is legally demanding, and we're pleased to hear that in this case the outcome was well-received.
Regards
Client Concerns Team
Humphreys & Co.
Solicitors
www.humphreys.co.uk
Excellent, efficient service
We dealt with Natasha who was really helpful, efficient and quick. What also stood out was the regular communication and also the clear instructions on what was needed, where a signature was required and a helpful breakdown on costs. I would definitely recommend based on this experience.
July 14, 2023
Unprompted review
Reply from Humphreys & Co. Solicitors
Many thanks for these kind words which we have only just spotted. It's very good to have feedback that our team's work has been thought of a good standard in this instance.
Regards
Client Concerns Team
Humphreys & Co.
Solicitors
www.humphreys.co.uk
Extremely safe pair of hands
Natasha and her team are extremely reliable. H&C have overseen several conveyancing transactions for me over the years; the reason why I keep going back to them is because I wouldn’t feel comfortable with using anyone else. They have successfully delivered every time. Highly recommend, their expertise and commitment to the cause is second to none.
June 13, 2023
Unprompted review
Reply from Humphreys & Co. Solicitors
Thank you indeed for taking the time to post this review. Residential property work is demanding, and it's good to hear that our team's work has been well-received.
Regards
Client Concerns Team
Humphreys & Co.
Solicitors
www.humphreys.co.uk
Shocking client care
NB - check Google reviews as Trustpilot reviews can be removed!
Do NOT recommend this firm. They have zero communication skills with their clients, Fo not speak to clients (twice in the 8 months only) and ask you to email but then don’t respond. Bullying and threatening to drop you as a client emails from the owner. One star is a high score for the worst solicitors I’ve ever had the experience of in over 60 years!
I’m expecting this review to be removed from Trustpilot after a ranting response!
August 1, 2022
Unprompted review
Reply from Humphreys & Co. Solicitors
Ms Freestone
You were not our client in this transaction. You are our client's mother.
Nonetheless, you interjected into the transaction correspondence throughout.
What happened here is as follows:
The was a new build shared ownership purchase case in which we were instructed on 30/11/22.
The sticking point in this case was that the Section 106 agreement did not have in it an indemnity clause or a clause that that excluded the liability of individual purchasers or their mortgagees and successors. This was initially raised by our team on 19/10/22 as we couldn't source an indemnity policy for breach of s.106 given that we were dealing with a new-build property.
The selling solicitors refused to enter into a deed of variation or to provide a deed of indemnity indemnifying our client and we received their final replies on 2/12/22. We reported to our client's lender on 9/12/22.
The lender was not content to proceed on this basis and requested further information which we had to provide before we could complete the matter.
Our team sent 40 emails to our client between 5/12/22 and 24/2/23 which is when the matter completed.
Both our client and you her mother were made fully aware of the above.
Regards
Client Concerns Team
Humphreys & Co.
Solicitors
www.humphreys.co.uk
Efficient and communicative
Natasha Hearn was efficient and communicative throughout. She handled a shared ownership sale with three parties (buyer; seller; housing association) very competently and we got the job done on time & on budget despite the housing association being typically slow / rigid.
Would recommend!
February 8, 2023
Unprompted review
Reply from Humphreys & Co. Solicitors
Thank you for these positive words, which we have only just spotted and which our team will very much appreciate. Shared ownership work is very complex and demanding legally and it's good to know that on this occasion the outcome has been well-received.
Regards
Client Concerns Team
Humphreys & Co.
Solicitors
www.humphreys.co.uk
Brilliant
I cannot fault my experience with Humphrey’s & Co. Natasha was on hand and helpful from start to finish. They have made buying my first home easy and run smoothly. Would highly recommend
December 21, 2022
Unprompted review
Reply from Humphreys & Co. Solicitors
Many thanks for this very kind observation. Not all transactions run smoothly, not least because the title to the property on offer, trying to be sold by the selling side, may not be without deficiencies or defects which it can take quite a bit of time and resistance from the selling side to overcome, putting the title to the property into a state in which a lender can be advised to advance its loan monies on the security of the property.
It's good to hear that in this case the transaction is perceived to have gone well. Our team will be delighted to hear this.
We offer you our best wishes for your new home and for the Christmas and New Year season.
Regards
Client Concerns Team
Humphreys & Co. Solicitors
www.humphreys.co.uk
Shared Ownership sale
I recently sold my shared ownership property with Humphreys and co. Natasha Uddin and her team looked after this for me and I couldn't recommend them highly enough. Everything was smooth from start to finish, Natasha kept me informed of what was happening and also made sure there were no delays. Won't hesitate to use them again in the future or to recommend them to anyone who is buying or selling a shared ownership, they really were that good.
October 27, 2022
Unprompted review
Reply from Humphreys & Co. Solicitors
Thank you for this, which we have just spotted. These are very kind words which our team will much appreciate.
Shared ownership legal work is very complex legally and in terms of its very heavy documentation, which is often not realised, and the demands on all involved are substantial, not least with time pressures from expiring mortgage offers, expiring valuations and (in resales) pressure from the chain.
Our team always advises and act in the best interests of our clients and it is very good to hear that in this case our team's efforts and the outcome have been well received.
Client Concerns Team
Humphreys & Co. Solicitors
www.humphreys.co.uk
Property sell and purchase
We have used Humphreys services when we bought our first flat in 2020 and then selling it and buying a house now in 2022 so three services with them and a great professional experience. Natasha Hearn was in charge of our sell and purchase and even with difficult sellers (we had to pull out from the initial purchase offer due to uncooperative sellers) she was brilliant in covering our best interest, professional, quick to reply and deal with, a great professional. We will continue to recommend Humphreys as great solicitors.
November 25, 2022
Unprompted review
Reply from Humphreys & Co. Solicitors
Many thanks for this, which we have only just noticed. How kind of you do say so! Your observations will be a great encouragement to our team, especially in the very busy lead- up to the end of the year.
Property sales and purchases are, whatever may be thought, complicated transactions legally and in terms of the volume of documentation, and it is good to hear that the outcome has been well received in this case. It's always pleasing when obstacles are able to be overcome and transactions are able to be got across the line safely for our clients.
Regards
Client Concerns Team
Humphreys & Co. Solicitors
www.humphreys.co.uk
Property sale conveyancing
Humphrey's helped with a recent flat sale, really impressed with the line of communication and frequent updates. Special mention to Natasha Uddin who assisted me throughout the process. Highly recommended & would happily use them again in the future.
November 3, 2022
Unprompted review
Reply from Humphreys & Co. Solicitors
Thank you for this, which will be a boost for our team. Residential property legal work is a great deal more technically challenging than is often appreciated, with difficult, detailed, documentation to be dealt with. It's very good to hear that in this particular case the sale has been got across the line, particularly as the pressure across the market is intense to get completions through before mortgage offers expire ahead of new, higher, interest rates attaching to new offers.
Regards
Client Concerns Team
Humphreys & Co. Solicitors
www.humphreys.co.uk
House Sale
The professional way in which they dealt with the sale of my property, especially Natash Uddin keeping me in touch at all times during the difficult times contacting the buyer's solicitor.
October 28, 2022
Unprompted review
Reply from Humphreys & Co. Solicitors
Many thanks for this. Our team will be very pleased to read it. We always aim to do the best we can for all our clients. Some transactions go smoothly; other transactions less so, often for reasons outside our control. For everyone across the marketplace it has been a very hectic time and that's particularly so now that interest rates are on the rise and we are starting on the run up to Christmas.
Regards
Client Concerns Team
Humphreys & Co. Solicitors
www.humphreys.co.uk
Brilliant service & support
Natasha was amazing through our whole (complicated) sale. She helped us to navigate the additional challenged of selling a shared ownership flat and worked through the unexpected bumps along the way. Communication was quick and clear. I highly recommend Humphreys & Co.
September 9, 2022
Reply from Humphreys & Co. Solicitors
Many thanks for these kind words which we have only just spotted. Our team will be extremely pleased to read these.
Shared ownership work is very technical and challenging with usually many hundreds of pages of complex legal documentation to navigate through. There are inevitable elapses of time in the process. This can sometimes cause frustration and it's good to hear that in this case the outcome has been well received.
Our team always tries to do the best for all our clients, and there has been great pressure across the market to get sales through before mortgage offers expire. So it's pleasing that in this case the sale has completed with a good outcome.
Regards
Client Concerns Team
Humphreys & Co. Solicitors
www.humphreys.co.uk
Fab Service
We used Humphreys & Co for the sale of our shared ownership home and the purchase of our new property. Natasha was incredible, such a huge help when we didn't understand new terms and always quick to respond. We wouldn't hesitate to use Humphreys & Co again in the future. Thank you, Natasha!
July 31, 2022
Unprompted review
Reply from Humphreys & Co. Solicitors
This is very kind of you to have posted these remarks. Our team will be very appreciative of your taking the time to do that.
There are very often complexities and difficulties in residential property transactions, from both the seller's and the buyer's perspectives, and crucially from the perspective of the buyer's lender, which can cause elapses of time. It's good to hear, though, that in this particular case the outcome is well received.
Regards
Client Concerns Team
Humphreys & Co.
Solicitors
www.humphreys.co.uk
Really happy with Humphreys…
Really happy with how Humphreys represented me recently for shared ownership conveyancing (sale and onward purchase). Natasha was incredibly thorough in both transactions and really responsive to emails. Even with delays from external parties Natasha kept everything moving and completed the transactions within the timescale I needed. It was a real help to feel the support from Natasha and the team throughout the process.
July 15, 2022
Unprompted review
Reply from Humphreys & Co. Solicitors
Many thanks for these kind words. Our team will be very pleased to hear that the transactions are perceived to have had a good outcome.
Property transactions usually involve a great deal of complex, detailed, documentation, much more than is often realised, and there can be elapses of time before deficiencies, defects and unclarities can be got to the bottom of.
Anyway, it's very pleasing to hear that things are felt to have gone well in these cases.
Best wishes for your new home.
Regards
Client Concerns Team
Humphreys & Co.
Solicitors
www.humphreys.co.uk
Very satisfied with Humphreys & Co’s…
Very satisfied with Humphreys & Co’s Brownwen Stokes-Johnson who assisted me with selling my shared-ownership flat. Responsive, knowledgeable and seemed to have my best interest at heart.
July 4, 2022
Unprompted review
Reply from Humphreys & Co. Solicitors
It's always good to hear that our team's efforts on behalf of clients are appreciated, and thank you for this.
We always represent our clients' interests, aiming to get the complex and demanding legal work through with pitfalls and potential liabilities clearly reported to clients before they commit to exchange of contracts. This can sometimes be perceived as "delay" but the time taken to get things right is often the right approach, notwithstanding heavy sales pressure from the selling side to put pen to paper regardless.
Client Concerns Team
Humphreys & Co.
Solicitors
www.humphreys.co.uk
Great service for a great price
We used this solicitors to buy our first property. We have been really impressed by the service. Our solicitor Bronwen was professional, fast and we trusted her completely. We would recommend Humphreys & co to family and friends.
June 30, 2022
Unprompted review
Reply from Humphreys & Co. Solicitors
Thank you for taking the trouble to post this. It will be most appreciated by our team. It's been a hectic time across the property market for a long period now and our team is always pleased to have navigated a client through these choppy waters to a perceived successful outcome.
Client Concerns Team
Humphreys & Co.
Solicitors
www.humphreys.co.uk
our experience with Humphreys & co
our experience with Humphreys & co has been as allows very professional and a pleasure to use. Natasha has in particular been a great help getting us through all that was needed to sell our house. i would 100% recommend using Humphreys & co to anyone.
June 24, 2022
Unprompted review
Reply from Humphreys & Co. Solicitors
Thank you for these kind words, which will be much appreciated by all our team. It's good to hear that the transaction is perceived to have gone well from your perspective.
It's always good to get sales for clients over the line.
Many thanks.
Client Concerns Team
Humphreys & Co.
Solicitors
www.humphreys.co.uk
Well priced, friendly and knowledgeable
We couldn’t have asked to receive a more thorough, helpful or efficient service. Josh was always on hand to assist us with our many questions along the way. He was extremely knowledgeable, patient and we felt we could trust him implicitly.
Thank you Josh for making the whole transaction a smooth one, we couldn’t be happier with the service you provided.
June 18, 2022
Unprompted review
Reply from Humphreys & Co. Solicitors
Many thanks for these kind words. Our team always aims to do their best for clients in all transactions and it is good to hear that our work was well received in this case.
Some transactions are without complications, but often there are complexities and difficulties which have to be overcome to get the deal over the line in a way that suits both sides.
Thank you again this.
Client Concerns Team
Humphreys & Co.
Solicitors
www.humphreys.co.uk
I had a great experience with Humphreys…
I had a great experience with Humphreys & Co conveyancing the sale of my flat. Good price, efficient and thorough service, Bonny always gave quick and comprehensive answers to questions. I would definitely recommend their services.
May 23, 2022
Unprompted review
Reply from Humphreys & Co. Solicitors
This is extremely kind, and will be much appreciated by our team.
Transactions can sometimes go smoothly, and we are pleased that this was the case on this occasion, but there are often obstacles, and elapses of time, which are not necessarily anyone's fault. The legal documentation is often complex and so needs to be thoroughly addressed, from the perspective of both buyer and their lender.
Anyway, thank you again for your kind words.
Client Concerns Team
Humphreys & Co.
Solicitors
www.humphreys.co.uk
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