Hunter Express Reviews 

No communication, no ETA given. When delivery failed, I was at fault (so says the customer service team) as I wasn't quick enough to get to my gate on delivery. Driver did not beep (I live on acreage and unless they beep, I have no clue they are there). No card left to contact for re-delivery. I had to google the contact details for the company to re-arrange - got hung up on twice before I ever got to speak to someone. Third time the lady was disgustingly rude and advised me it was my fault for not advising that they beep at the gate. I always have this in my orders due to living on acreage and the time it takes me to get to the gate, can't see how that was missed from my original order to the supplier booking this company. Will NEVER use them again.

They have no phone number you can call, they have no online customer service chat, they only have an online form to fill in only to realise they will not get back to you. Just impossible to get in touch, a truly disastrous experience, an unprofessional company.

If you're thinking of using Hunter Express as your courier, you might want to reconsider and opt for your local waste disposal service instead. Just head outside, lift the lid of your red bin, and toss your parcel in—it’s likely to have a better chance of reaching its destination than with Hunter Express.

Hopeless, was sitting at depot for a week while I was waiting for a 'ready to collect' txt.

Driver stole the package. 39kg.
Was home all day.
Zero customer service.

I paid $130 for a delivery within Sydney that was cancelled by Hunters with no explanation and no refund.
Criminal.

The driver was 4 days late to eventually show up & collect the item from front door. When delivered to the buyer, the well-packaged parcel's content was destroyed. It couldn't happen if not being thrown so many times during transit. The Hunter Express / E-go service is ridiculous. They treated your consignments like dirt and managed to ruin most things you send. Avoid this company at ALL COST. You have been warned.

Absolutely pathetic. My delivery (which is already delayed) has sat around for 4 days without moving and without updates. The customer service staff are not able to provide any insight into why my delivery is extremely delayed and no ETA. I had other packages dispatched on the same day, and they have all arrived over a week ago due to them being delivered by Australia Post. Hunter express needs to sort themselves out.

My consignment arrived exactly as stated on the company's tracking page. I was impressed how easy it was to track the package from pick-up to delivery, and the accuracy of the location. It arrived in perfect condition, undamaged. The driver was exceptionally courteous, and very helpful, carrying the 3 heavy boxes inside. If only all packages we have ever ordered online arrived the same. Will definately use their services, personally, in the future.

Please read and you will save yourself grief and disappointment engaging Hunter Express Couriers. They are the most incompetent business I have ever dealt with. The absent of a tracking system along with their staff whom have no interest or care where your parcel is. Customer Service is zero.

I was to have a parcel delivered on the 9th July 2024, its now the 29th July 2024, and after many emails, phone calls they can shed no light on where my parcel is.

I asked to have a Managers email or phone number which they could not supply me with, this business should not be operating and further more I really dont know how they are.

Their tracking service does not work nor is it ever updated, it is non existant.

I would not even give them one star unless it was possible to substact the stars which then I would give many.

Zero stars honestly Pathetic drivers who can't deliver items to correct address. Zero customer service, rude staff. They don't want to hear obviously coz they maybe receiving phonecalls everyday from customers complaining about their orders as their drivers aren't reliable.

Terrible customer service when trying to locate an item, Tso the operator was so bland and rude no help or wanting to help at all just reads a script. what happened to customer service. They send an item hours away to the wrong place, and its the customers fault that we want answer. horrible horrible no sense of peoples property. Can't talk to a manager, then tells lies on the phone and contradicts herself. get your staff training

Wouldnt use this POS company, 2 boxes are in the depot of my town the other was lost now found in Newcastle but has to go back to Sydney to be delivered to tamworth which is 2.5 hours from Newcastle, now have been told it will go back to Sydney then back through Newcastle on route to tamworth, like wt actual hell.

I had multiple experiences with Hunter Express. They don't deliver to the stipulated address, they have never responded to any correspondence through their online website form and they never provided any communication regarding the delivery of products. No phone calls, texts. Careless, lazy and lacking responsibility. If you need something delivered, choose a different courier.

DO NOT USE THEM!!!!!!!!!!!!! PERIOD!!!!!!!!!!!

Have been waiting on a parcel which has been in there warehouse for 3 weeks 80kms away, customer service dont care!!!!! keep stating to check the tracking

They dont have a complaints department or you cant even speak with the warehouse direct

They are a joke, i have deliveries everyday & no issues except for this company

Terrible Service, collected our cargo 2 weeks ago and still calling each day to get info on when this will actually get delivered to the customer.
Call center staff are VERY rude and will tell you anything to get you off the phone. I will never use Hunter Freight aver again and will pass on this info to all other customers. 2 weeks to have a small pallet delivered from Sydney to Sydney is ridiculous!!
Highly recommend not using Hunter ever!!

97% of the time deliveries are done on time with no issue. 3% either go missing or are delayed but that happens with most bulky freight couriers. Generally a good experience using them.

DO NOT USE THEM,SENT A LARGE BOX FROM MELBOURNE TO SYDNEY,TURNED UP TOTALLY WET WITH WATER POURING OUT OF THE BOX WHEN DELIVERED

Communication lack of, parcel delivery what a joke, was to be delivered to Geelong from Sydney via Perth, three weeks wait so far, and still counting.

I would give minus if possible. Parcel was sent from Sydney to Melbourne. It is almost a month and not yet delivered. I have called the customer service multiple times with no definite answer on delivery date. My parcel has travelled across Australia.