Hunter Express Reviews 

Not deliver when they said I asked if I could pick it up they said it would take a week extra if I wanted that and it would be delivered on Tuesday well here we are not getting a delivery on Tuesday! Then excuses of back logs well I don’t care you’ve lied to me and over promised under delivered. I agree if I could give them minus stars I would cause they don’t even deserve the no stars -5 starts for this waste of time company!

Words cannot express how bad the customer service I just received was. Clearly those working in the call centre must be under a lot of pressure to be so rude, or simply don't care. But my experience on the phone today was truly awful!

I ordered 2 Recliner chairs online. When I tracked my shipment arrived in Sydney, I called to ask when delivery will be so I can make arrangements to be at home when it comes. Customer Service (CS) told me they do not as a policy guarantee when delivery will take place. I then wrote to request a delivery date noting that I will be away on holidays which seemed fair at the time. Request was acknowledged. When the day came, I called to confirm, the answer given was a rude "Not today", told "this conversation is finished" and then hung up on me. Delivery not done at time of this writing. No obvious effort to find a solution to the issue as would be expected from a "Customer Service team".

If I could give this company no stars i would. Spoke to two customer service people, Nicky and Shelley and both were so rude. Would not assist in anyway possibly, and when i asked to speak to a manager, Shelley said there was no managers currently available and when i said i'd hold, she hung up. Nicky said there were no managers at all in. No customer service what so ever. I had prepaid for a pick up by them, which their driver refused to get, as there were trucks ahead of him waiting. Richard Tesoriero, you should take a serious look at how your drivers and staff speak to your corporate clients

I was at home on the day they delivered the consignment, but no one rang my doorbell. They came to my property five times without prior arrangement and refused to contact me when they were outside. They never called to schedule a redelivery date but simply redelivered whenever they wanted. How can I receive my consignment like this?

I called the customer service team, but they hung up on me twice while I was still talking. Even the manager did the same. They did not

I was at home on the day they delivered the consignment, but no one rang my phone. They came to my property five times without prior arrangement and refused to contact me when they were outside. They never called to schedule a redelivery date but simply redelivered whenever they wanted. How can I receive my consignment like this?

I called the customer service team, but they hung up on me twice while I was still talking. Even the manager did the same. They did not apologize but blamed me for wasting their money on five redelivery attempts. I buy a lot online and did not know what was in the consignment. When someone finally called me, I confirmed if it was okay to throw the package over the fence, and the lady said it was. However, the customer service team later told me it was too heavy to throw over the fence.

If you knew it was heavy, why did you agree to my instruction and continue with redeliveries without contacting me for alternative arrangements? Why didn’t you ask me for a date when someone would be home? I didn’t know the redelivery dates or when the driver was outside!

I will never receive any consignment from Hunter Express again, even if I am at home on the delivery day. This is a rubbish company with rubbish customer service! I look forward to seeing this company go out of business.

If you are having furniture delivered by Hunter Express - BEWARE. Their drivers do not go through doors - literally. The closest I could get the driver to place the four heavy boxes containing a bed was outside the front door. When I asked why he couldn’t put it inside he said, “we’re the cheapest couriers, that’s our policy.” There was no way I could lift those boxes myself so I then had to find someone to help me. The only reason that I can see companies use this courier is to make money on delivery costs. If this is the way customer service is going in this country we are in big trouble!

I wish there was a negative review I could put for the worst customer service I faced with these guys. I ordered thru ebay and as per ebay website it was suppose to be delivered on 9th of may. I called hunters on 9th and they said they don't go as per eBay's delivery schedule and they have their own schedule. She asked me to call back next day after 10.30am to check if I will receive delivery next day or i can book for a pick up which i will have to go in their warehouse and pick my parcel which they were suppose to deliver at my doorstep. Anyways I called next day and spoke to Alina the most rude person I have spoken to with no customer service skills said that she won't give me the address of their warehouse and if my order is ready for pick up in their warehouse then they will call me and said that's the process and if order is not ready then I will have to go on Monday to pick up. They whole experience was pathetic ans she won't listen and make sense. I went to pick up at warehouse after finding address from google and the delivery driver said that they were suppose to deliver today but because I called and asked about my order they put a hold on it so that I can come and pick up and they can save on delivery cost. The guy in warehouse was nice, Co-operative and had good customer service skills. All I can say is anyone who is getting their order from ebay or anywhere and if you see delivery by hunter express then be ready for delays in order or just dont order it.

Although my delivery arrived quicky it was left in a public spot, that was not safe nor secure. The delivery driver never knocked to see if anyone was home (I was) and no one called. It was simply left outside next to the mailbox in a huge apartment complex. Wouldn't recommend using specially if you have valuables being delivered.
The company doesn't provide an email so that I can contact them about this.

Consignment took a full month to get from Perth to Adelaide (went via Melbourne)
Was requested for delivery by April 10th. Received by Hunter 27th March, finally delivered 27th April. Tracking ETA was "April 10th to 15th" and this still showed on Tracking when it was delivered April 27th.
When contacted they promised a reply within 24 hours but took over 100 hours, with 2 more email reminders and then merely said it was "delayed".
Tracking did not update for 2 weeks. Announced "on delivery van" the day before it actually came.
Driver left the heavy packages in the ATL spot without knocking on the door to see if we were home first. When I challenged this he didn't apologise but said, "Most people aren't home." Irrelevant and unhelpful. The ATL is for if they knock and clearly no-one is home.

To whom it may concern or care?
I am appalled at the failed attempt your company didn’t do yesterday.
I paid $875.27 to your company to deliver a parcel(s)
It was my son’s 14th birthday, and he never got his present(s) there were 3 packages to be delivered.
A white van turned up at our house at 12.25pm
No one got out of the van to ring the front doorbell to let us you that you were there, although we could see you in clear sight, my wife’s office is next to the front door.
My wife works from home, she seen the van, and assumed that someone would get out and ring the doorbell, where our whole family gets LIVE alerts to our phones.
I was watching the van on our many home security cameras at work when I got the notification that someone was in our driveway.
Our front door camera also showed the white van.
The van sat there for a few moments then just took off, then I received a message saying on the tracking app, that a card was left.
I can tell you that whoever was in the van didn’t leave a card or attempt to ring the doorbell or even get out of the van.
My son was so upset, so are we, his birthday party wasn’t as fun as it was meant to be, and we had organised people to lift the package.
Do you understand how inconvenient this has been? Let alone disappointing!
I will never purchase a product when I find out that you are the courier for my purchase.

First and last time using this company.
Claimed they tried to pick up boxes..
They didn't.
TNT knocked on our door- will stick
With them

I don't know why furniture companies has to to engage such a lousy delivery organisation to deliver items?? Out of 4 items, they forgot one and left an irresponsible note on the system:
"DEL 1 FORGOT AT DEPO OR MIXED IN TRUCK WILL DO TODAY IF FIND OR ELSE NEXT TIME THANKS (23/03/2024 4:30 PM AEDT)"

Delivery Instructions
Auth to Leave if Safe: ATL, Front Door ( huh? I didn't give those instructions? Who gave you the authority to put your own bloody instructions?)

Of which 3 of my items were delivered without me being informed nor my door bell rung? I didn't know until I saw my 3 items abandoned by the plants gathering dust.

If these furniture companies are going to hire them, I'll even stop buying from such companies!

Last time i had to call them which is harder enough trying to get a phone number for the local depot, only to find out my stuff was sitting in the warehouse all that time and the lady didnt know why as she said they deliver to that area daily.

This time 1 of the 4 items is in the local warehouse the rest has no left yet do i cant even pick it up. The lady didnt even care that this is going to cost me Thousands of dollars and loss of work and even did the pfffffft at the end.

NEVER USE THEM.

Absolute nightmare to deal with. Hours of my time spent on a single delivery. Initial delivery timeframe 3-10 business days. Ended up taking weeks. Can see on tracker that the item is in the depot about 3km from my doorstep after 4 business days. First call after 11 business days (week 2) they tell me there’s a backlog. Second call (week 3). They tell me a piece of the delivery is missing. Third and fourth calls (week 4). They tell me missing piece has been located but there is a backlog. Not able to give ETA. Fifth, sixth and seventh calls (week 5) still no ETA but “maybe tomorrow. We can ask the driver to call before they deliver”. Tomorrow comes. No call before 12 noon so wait until 1pm and call again (8th call). No idea if or when the delivery will come but “they will call before they come.” Then receive an email saying that the delivery is “onboard.” Noticed that is says two of three pieces are on board. Call them for the tenth time to say that I’ve received an email that says only two of the three parts of my delivery are “onboard.” Get told that “I’m getting ahead of myself” when I ask if the full three parts will be delivered today. Arrive home at 5.30pm in the pouring rain to find part of my delivery on the front porch on the main road. No call received, no explanation, nothing. I would estimate that 5-6 hours of my time was wasted on hold and talking to the call centre, talking to the sender, emailing the call centre and the sender. I paid around $100 in delivery fees for the privilege to waste my time trying to get this delivery in full. Surely there is a better delivery company.

They were supposed to collect my package (gas lift double bed) which was faulty and I raised a request a month ago for its return. They kept delaying it for several weeks and advised me to call them daily to confirm if someone had been allocated to pick it up or not. They scheduled the pick up 3 times but no one turned up and we kept waiting the whole day every time. The package was finally picked up yesterday (6th March) after calling them hundreds of times for over a month. This is the most pathetic courier company I've ever seen in my life!!! Their customer service staff seem to be completely illiterate, dumb, rude, arrogant and unprofessional!!!

They don't have any email address even!!! I received 2 email addresses for them from the Catch.com.au staff but both of them didn't work.

BEWARE OF THEM!!!

If I could rate it negative stars, I would. Avoid using this mob at all cost. Maybe my package will arrive next week. Maybe not. It’s an absolute mystery.

Appauling Customer Service

Drivers consistently lie about receiving an 'incorrect address' and therefore not able to deliver even though the address supplied was incorrect. LuxoLiving advertised delivery in 3 to 10 days yet they fake their way through this commitment by saying incorrect address details are supplied.

Hunter Express nor LuxoLiving were interested in my complaint and essentially informed me that they'd deliver when they were able to. So I could be waiting days, weeks, months...... I've tried escalating with no result. I get promised callbacks, nobody calls back.

Waited 5 days for a pick up from my Company for an order we needed dispatched urgently and everyday the pickup was scheduled for, the would send an email saying that a driver is not in our area and that they will schedule it for the following day. I ended up cancelling the order and rebooked with another company because how do i know that they will ever have a driver in my area.

Plus, its the worst reasoning I have ever heard. If you haven't got a driver in the area, send 1 or don't offer your services to my area.

I might have potentially lost a new customers ongoing business because of this debacle.

Will never use Hunters Express again after this horrid experience.

I paid $36 in shipping fees and was told to expect the delivery on 8-9 Feb, heard nothing from them until 8pm on Feb 9th, where they emailed me and said my parcel was delayed until the 14th.

I had a random phone number incessantly calling me while I was at work today, so I answered. It was a courier who was outside my old address (my fault) with my delivery. I informed him I had mistakenly put my old address and he said no problem, call the Hunter Express hotline and they can reroute the delivery and I’ll drop it off tomorrow. So I called, the sour old woman who answered the phone was incredibly rude, sounded miserable and told me that I need to contact the seller and ask them to call Hunter Express to reroute the delivery. How stupid! So I contacted the seller and guess what? They told me to call Hunter Express!!!

I hadn’t even heard of Hunter Express before now but if I’d known and read some of the reviews I would not have purchased from someone who uses this company, their couriers don’t know what’s going on and customer service is awful!

If I could give minus 5 stars, this would show my anger at this company.
My order from the floor guys has been sitting in their depot for 8 days and the excuse is that they only or possibly only deliver in our area once a week, and they can have an extra 3 day window of their estimated date of delivery so I am "over reacting" the customer service member hung up on me and I called 3 times on this order, to be told that I should take it up with the shop I purchased the item and they can ask on my behalf...well what I complete waste of time that was as they had a story they would - the following was a text conversation from the Floor guys to say they were told the delivery would be today, to only see its not on the road at all.
After this rang Hunter again who preceded to yell at me that the Floor guys did not call and I am making trouble and I was lying - again they hung up quite bluntly.
As I am regional I understand that I might have to wait for a delivery but if the expected date is the 5th to 8th of this month and today is the 8th and I ask where it is, with an excuse they can have 3 more business days to deliver it, then they "escalate" the service - then why not add the 3 days extra in the estimated delivery dates! Using here say is completely incompetent.
On this I wont use purchase from any company that uses this delivery service. I dont want this drama again.
Still waiting on my delivery!
DO NOT USE!
Hope they go insolvent