I was a bit skeptical about buying hair from this website as it was my first time but I gave it a try and do not regret it , the hair came fast , neat , true to length and the best part … very afforda... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Well I must say I was slightly reluctant in purchasing Hurela’s units but let me tell you I have no regrets‼️ I absolutely love my unit❤️❤️❤️❤️❤️❤️and will continue to purchase from them in the near... See more
Company replied
I am not sure why I have to contact you guys several times including calls,emails, texts etc. and I still HAVE NOT got an answer . I ordered a wig yesterday and it says that it has been ordered but th... See more
Company replied
I love the hair ! The estimated delivery date was 2 weeks and I kid you not I got my hair after 3 business days. I stay in Canada Alberta and shipping was really fast. The quality of the hair was amaz... See more
Company replied
Company details
Written by the company
100% human hair bundles, closures, frontals, and wigs vendor
Contact info
United States
- service@hurela.com
- www.hurela.com
Did Not Receive the Length I Wanted
I ordered a 20 inch pre plucked lace front wig. I had high hopes but I did not receive the length I wanted. When it came it looked more like a 16 inch instead of a 20 inch wig. I am very disappointed and will not be buying from here again.
October 30, 2021
Unprompted review
Reply from hurela.com
sorry the hair didn't make you satisfied, can we know your order number pls? the hair length is stretched length, did you stretch the hair to measure it?
Very disappointed
Very disappointed with order m600056012, going back and forth with customer service about shipping issues. Finally received 1 of 2 wigs, 18 Ombre headband wig 18 inch looks more like 16in, the hair was soft but very thin. 2nd issue I never received any messages that my 2nd wig was delayed due to custom color, but now I have a feeling once I get it, the quality will be the same as the other one. I wish I could get my money back
May 19, 2021
Unprompted review
Reply from hurela.com
sorry for the inconvenience, the shipping was delayed for the customs clearance, it's out of our control after we ship out, hope you can understand
I ordered 22 inches and the length is…
I ordered 22 inches and the length is very accurate the hair is very soft, the shipping was very fast it came in about 5 days after I ordered it, there’s no shedding or tangle, it has no smell to it, the seller also stayed in contact, the description is very accurate, I would consider to buy another wig from this seller.
December 17, 2020
Unprompted review
Reply from hurela.com
Thank you so much for your feedback ,We really appreciate it
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.