On boarding (a had a website connectivity issue) was a bit more difficult than advertised but, the team support got me through it. They are great, responsive and courteous. My existing clients have no... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was in a wonderful private practice for 17 years - CHARIS Counseling Associates. I just transitioned into a solo private practice called VOICE of Many Waters Christian Counseling - LLC. Andrew Joh... See more
What a great experience! I’ve used email before (obviously), but I just didn’t understand some of the features that Hushmail provides. Nicholas took plenty of time and went above and beyond to make my... See more
Company details
- #4 of 4 best companies in Email Service Provider
- #3 of 4 best companies in Cloud Computing Service
- #1 of 1 best companies in Computer Security Service
About Hushmail
Written by the company
Hushmail – Secure Email and Forms for Healthcare and Therapy
Hushmail helps healthcare and therapy professionals protect their clients’ privacy with easy-to-use, HIPAA-compliant email and online forms.
For over 25 years, Hushmail has supported solo and small group practices with encrypted email and e-signable forms designed specifically for healthcare. Our goal is simple: make secure communication feel effortless — even if you’re not tech-savvy.
- Send and receive encrypted emails with one click
- Collect client information and e-signatures through secure online forms
- Use your own domain or choose from healthcare-friendly options
- Get personalized, patient, and knowledgeable customer support
Thousands of therapists, counselors, and healthcare practitioners trust Hushmail to handle their clients’ most sensitive information safely and professionally.
Hushmail is more than email — it’s peace of mind for you and your clients.
Hushmail for Healthcare
Written by the company
- Secure email
- Send and receive encrypted emails to and from anyone. With easy-to-use webmail, a secure message center, and iPhone app, Hushmail email makes it convenient to communicate privately with your clients.
- Secure web forms
- Customize templates or build forms with a drag-and-drop form builder. Great for intake forms, health history forms, referral forms, fee agreement forms, and more. Our web forms include a body chart feature that allows your clients to pinpoint where they feel discomfort or pain, and our template directory includes calculated assessment forms such as the PHQ-9, GAD-7, and DASS.
- E-signatures
- Instant online signing for your most important digital forms Hushmail e-signatures comply with ESIGN and UETA making them as legally binding as handwritten signatures. Your clients can sign from anywhere, on any device. Available on select plans.
14-day free trial
Experience Hushmail risk-free
We know it’s not easy choosing the right technology for your practice or clinic. That’s why you can try Hushmail for Healthcare 14 days free. Explore secure email, e-signatures, and customizable web forms — all built to help you protect client privacy and simplify your workflow. If you decide Hushmail isn’t the right fit, you can cancel anytime during your trial with no obligation.
Contact info
Suite 360, 580 Hornby Street, V6C 3B6, Vancouver, United States
- +1-877-533-4874 (toll free)
- marketing@corp.hush.com
- www.hushmail.com
4.3
Excellent
634 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hushmail is a great service with…
Hushmail is a great service with excellent customer care. They get back to me within 24 hours (often even within 8 hours) with personalized assistance.
November 3, 2025
No hassel No problems
October 31, 2025
On boarding (a had a website…
On boarding (a had a website connectivity issue) was a bit more difficult than advertised but, the team support got me through it. They are great, responsive and courteous. My existing clients have not warmed up to it yet, new clients seem bothered by the extra step. I wonder in the instructions can be heavier on pros.
September 1, 2025
Framework is easy to use but I find…
Framework is easy to use but I find sometimes it can take up to an hour for e-mails sent to me to reach my inbox.
October 22, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent but Expensive
I like Hushmail, I just think it's expensive!
I really believe that for the rate I am paying I should have access to create my own templates and to schedule the time for email to be sent. These features are not available unless I pay more, but I this is already one of the most expensive email services for one of the most basic systems.
I actually was and still intend to shop around, only for the reasons above. I got in a time crunch while getting my business set up, and I needed an email service that included a BAA up front, so I appreciate that. I just think it could be more affordable.
October 16, 2025
Reply from Hushmail
We appreciate the honest feedback which we'll take into account as we continue to evolve our plans and pricing. In the meanwhile, our Sales team will reach out to you to see if there are any options that might be able to help. All the best.
I can’t get a person on the phone
I can’t get a person on the phone. There is no customer phone number listed on the site. I am locked out of my account because I forgot my password but there is no way to change my password because they won’t allow you to do a password reset. Now I cannot access my professional emails from clients or educational programs. Basically, it appears that I have no recourse. Don’t pick this service. Find another encrypted service. I am regretful that I chose this one in the first place
October 14, 2025
Unprompted review
Reply from Hushmail
Hi Marcie, I'm really sorry for your frustration, and for any confusion caused. If you signed up for Hushmail via Brighter Vision, you should be able to contact them directly for any support, and they should have the ability to reset your password. Wishing you the best.
Love that I get notifications at my…
Love that I get notifications at my other email when hushmail has a new email for me. Haven't used it much yet, but all great so far.
October 13, 2025
Excellent, affordable HIPAA compliant email service
The cost was a great attraction for me. Along with the need to send information HIPAA compliant. I was shocked at the number of mailboxes I received for the cost. I love the built in forms which make my job a lot easier.
October 6, 2025
The customer service and the simplicity…
The customer service and the simplicity of using Hushmail.
September 30, 2025
Excellent email service
October 2, 2025
Gives me the compliance I need
Gives me the compliance I need and confidence in using electronic means to communicate.
October 1, 2025
I am overall pleased with the…
I am overall pleased with the experience, except that I cannot send encrypted mail because those who receive them find it too complicated to open them when they don't have the app. Are there any instructions that I can share with them to help them open those emails in an easier manner?
September 1, 2025
Reply from Hushmail
Thank you for your feedback. We understand how important it is for your clients to have an easy experience opening encrypted emails. To help, we've created some resources you can share with them:
A blog post that walks through what clients see when they receive an encrypted email: blog.hushmail.com/blog/what-your-clients-experience-when-you-send-an-encrypted-email
A downloadable handout with step-by-step instructions: https://www.hushmail.com/client-guide
We're glad you're pleased overall, and we're always here to help if you'd like assistance introducing these resources to your clients.
Total lack of responsiveness from customer service
I have requested help, via Hushmail's form, with migrating my email over from my old account. I have received NO response either time. So now I am paying for two separate email accounts, neither of which is working as it should.
September 26, 2025
Reply from Hushmail
We're very sorry to hear about your experience. Our team did respond to your requests, but due to a domain setup issue, the replies didn't reach your inbox. We've since contacted you at another address to get things back on track, and we'll work with you until everything is fully resolved.
We understand the importance of having your email set up smoothly, and we’ll continue to work with you directly until everything is resolved.
Some of my clients have found checking…
Some of my clients have found checking their encrypted emails a bit of a challenge. What do they need to do to get their messages? Is it complicated? Otherwise, I am happy with the service. Thanks
September 20, 2025
Reply from Hushmail
Thank you for your feedback! You're right — for some clients, opening their first encrypted email can feel like a bit of a learning curve. To make things easier, we wrote a blog post that walks through exactly what your clients will see when you send them an encrypted message: https://blog.hushmail.com/blog/what-your-clients-experience-when-you-send-an-encrypted-email
At the end of the post, you'll find a downloadable handout to give to your clients, providing them with step-by-step instructions. Many practitioners find that sharing this resource helps clients feel more comfortable and confident with the process.
We're glad to hear you're happy with the service otherwise, and we're always here if you or your clients need support.
HIPAA Compliant
Since Hushmail is a HIPAA compliant inbox, the peace of mind is great! They also have a feature to create confidential forms to use on marketing sites.
September 18, 2025
Hushmail is easy to use
Hushmail is easy to use, especially with the support and help provided when needed.
September 15, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.