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Review summary

Created with AI, based on recent reviews

Looking at 470 reviews, reviewers had a great experience with this company. Many customers are extremely satisfied with their purchases, highlighting the high quality and sturdy construction of the products. The mattresses are frequently praised for their comfort and support, leading to significantly improved sleep and reduced aches and pains for many. Reviewers often consider their investment worthwhile, appreciating the value for money and the long-term benefits to their health and sleep quality. However, some people were dissatisfied with the product's durability, reporting significant sagging and dips in mattresses after a few years, which they felt made the warranty worthless. A few other people also felt that the product dimensions were inaccurate, with mattresses being shallower or shorter than advertised. There were also occasional complaints about strong odors from new mattresses and issues with customer service regarding faulty products.

What people talk about most

Product

Reviewers express satisfaction with the product, often praising its comfort and quality, with many noting... See more

Quality

Customers consistently note positive experiences with quality, praising the luxurious feel, comfort, and... See more

Staff

People report ambiguous experiences with staff, with many customers praising the helpfulness and... See more

Price

Users describe ambiguous interactions with price, with many customers expressing disappointment after paying... See more

Value for money

Consumers generally find the value for money to be positive, often describing their purchases as a "great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased a Hypnos Cambridge Deluxe small double mattress from Land of Beds. It was delivered well within the suggested time scale. The mattress itself appears to be well made and quite sturdy. W... See more

Rated 4 out of 5 stars

Easy to use website. Clear descriptions and great selection of options. Mattress was more expensive than I was hoping, but delivered very quickly. The company took my old mattress and took the new one... See more

Rated 5 out of 5 stars

Our new hypnos origins 8 mattress has changed our sleep completely. I thought I was getting the best night's sleep possible as I already had a very comfortable high quality mattress but this has made... See more

Rated 5 out of 5 stars

What an enjoyable experience! Relaxing on a choice of mattresses in luxurious surroundings. Unhurried way to pass away a couple of hours. Can't believe the difference in comfort over our 30 year old... See more


Company details

  1. Bedroom Furniture Store

Written by the company

Hypnos is an award-winning British manufacturer of sustainably-designed and handcrafted beds and mattresses. All our products are bespoke and made-to-order and can only be purchased via our network of retailers who will help you to carefully choose the right mattress which offers the optimum comfort and support for your body. Trusted since 1904, Hypnos uses only natural and sustainable materials traceable to their origins and is proud to be the world’s first carbon neutral bedmaker. Please contact your local retailer to ensure you select the right mattress and personalised styling options from our extensive range. Please direct any post-purchase care queries direct to your retailer who will be delighted to help.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 60% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

I’ve had this mattress a month

I’ve had this mattress a month . I laid on it in the showroom and tried various Hypnos pillow top mattresses, it seemed comfortable and very supportive .
I purchased a firm mattress .After a month I now cannot wake up without
backache and sciatica. I’ve never had back problems before .
I have to get out of bed and the muscle aches gradually ease off
It seemed very comfortable when I tried it out in the shop and I really thought it would suit me .
I paid £1800. 00 and it’s a failure so I’m looking at buying another mattress .
My advice is do not touch this mattress or if you want to take the risk after reading one star reviews like I did then do but be prepared to be disappointed and out of pocket because for sure you will be changing it .
It does not matter which firmness one buys these pillow tops are over rated and quite frankly a disaster
I

December 28, 2025
Unprompted review
Hypnos Beds logo

Reply from Hypnos Beds

Hello Olwen,

Thank you for your feedback.

We are sorry to hear of the issues you have experienced.

This is not what we would normally expect of any of our mattresses.

Can you confirm what type divan you are using the mattress on?

Regards,
Hypnos

Rated 5 out of 5 stars

Best things comes to those who wait

Best things comes to those who wait. 6 weeks to arrive as its has to be produced and mainly by hand so a lot of craftsmanship has gone into its manufacturing. Lovely and comfortable, best night's sleep in ages, completely different from our last memory foam mattress. This traditional mattress is so much more supportive and nice. Being the Natural Origins 10 the construction and materials are better for your skin and the environment. We are extremely pleased with our Split Superking mattress and we have recommended it to everyone who have wanted to know about it. Thank you for building the best mattresses.

December 28, 2025
Unprompted review
Hypnos Beds logo

Reply from Hypnos Beds

Good morning David,

Thank you for letting us build you this mattress!

We are so pleased it is everything you were after, and also share our desire of producing products that are sustainable and good for the enviroment.

Regards
Hypnos

Rated 5 out of 5 stars

First class

First class allthrough. Bed very very comfortable and can sleep on back and both sides now as its so supportive. ORTHOS SUPPORT 7 EXTRA FIRM. Superb

December 1, 2025
Unprompted review
Hypnos Beds logo

Reply from Hypnos Beds

Good morning Arfon,

That's amazing! We are glad you are able to lay as you want and get the best nights sleep!

Regards
Hypnos

Rated 5 out of 5 stars

Excellent purchase both mattress and…

Excellent purchase both mattress and pillows are making our sleep so much better
Great products

December 27, 2025
Unprompted review
Hypnos Beds logo

Reply from Hypnos Beds

Hi Emma,

We are pleased that both products are helping you have a better sleep!

Regards
Hypnos

Rated 5 out of 5 stars

we bought our Hypnos mattress in good…

we bought our Hypnos mattress in good faith trusting recommendation from reviews and we are very pleased with it very comfortable. the only thing is people have to realise when you buy a quality traditional mattress you must turn it as recommended to get the best out of it .

November 7, 2025
Unprompted review
Hypnos Beds logo

Reply from Hypnos Beds

Good morning Peter,

Thank you for purchasing a Hypnos bed and we are delighted that you are enjoying it!

You are absolutely correct when mentioning the need to turn your mattress. It helps maintain it.

Regards
Hypnos

Rated 5 out of 5 stars

My new hypnos bed is brilliant

My new hypnos bed is brilliant. It has been super comfortable from the first sleep. I seem to sleep deeper and fuller now.

December 27, 2025
Unprompted review
Hypnos Beds logo

Reply from Hypnos Beds

Hi Sarah,

Thats great to hear!

Regards
Hypnos

Rated 5 out of 5 stars

Bought a double bed following diagnosis…

Bought a double bed following diagnosis of Polymyalgia (type of Rheumatoid Arthritis) after 3-4 months of disrupted/irregular sleep.
Since purchase, sleep has been uninterrupted and provided significant comfort, even when sleeping on side.
Also purchased pillow which is best I have ever owned - comes with me on weekend breaks.
Recommend Hypnos 100%

December 27, 2025
Unprompted review
Hypnos Beds logo

Reply from Hypnos Beds

Good morning Glynn,

We are please that you have found a mattress that has provided you with the comfort you need!

Regards
Hypnos

Rated 5 out of 5 stars

After sleeping in a hotel using Hypnos…

After sleeping in a hotel using Hypnos mattress,I had never slept so comfortably,so decided to invest in one,great choice.Quality isn't cheap,but good sleep is priceless.

October 13, 2025
Unprompted review
Hypnos Beds logo

Reply from Hypnos Beds

Good morning Michael,

Thank you for your feedback it is appreciated!

We are glad that you have found a mattress that is assisting you in getting a great sleep!

Regards
Hypnos

Rated 5 out of 5 stars

Superior sleep on a marvellous mattress

This new mattress has transformed the quality of sleep for both my wife and I enormously, we are now in our early 60's wake up refreshed and without aches and pains so often experienced at our age. We keep asking ourselves why we didnt buy a new Hpnos mattress sooner.

December 24, 2025
Unprompted review
Rated 4 out of 5 stars

The mattress is extremely comfy

The bed is extremely comfy. I like that it is made of mostly natural fibres. Under-bed storage is excellent!

Be aware that if you have a turn-only bed, you'll need to turn it weekly for the first three months. The mattress is heavy. Hypnos' instructions say you must have two people to turn the mattress. After three months, turning is every season.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

The best of the best mattresses

This mattress is the absolute crème de la crème of them all. Super comfy and an absolute joy to sleep in every night. It is so well made and of the upmost luxury and quality. By far the best mattress purchase we have made. Don’t look anywhere else for your mattress.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Hypnos Wool Origins 8

I bought a Hypnos Wool Origins 8 mattress in Superking to replace an old mattress that was no longer supportive.

This mattress in medium firmness is very supportive while also being comfortable. I sleep well every night. I barely feel my wife moving at the other side of the bed.

The only downside is the weight of the mattress. It weighs about 70kg and needs to be alternating flipped or rotated every week for the first 3 months. I can just manage it on my own as someone who lifts weights 5 times a week but ideally it's a 2 person job, especially in superking size.

It's a great mattress that I hope stands the test of time as we've only had it for a few months so far.

December 23, 2025
Unprompted review
Rated 3 out of 5 stars

Buy only if you are young and strong

I was impressed when I saw this at the warehouse but once payment is finalised, then I was told that I have to turn the mattress around every other week! I live alone and not young and this continues to be an issue which is a bit let down.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent beds

Excellent beds. Very comfortable and well made. The Ottoman is a great addition for extra space and very sturdy. Easy to lift as well. Very happy and would definitely recommend.

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

I was looking for a new Hypnos mattress…

I was looking for a new Hypnos mattress for my Hypnos bed and after looking online The Winchester Bed Company were the only local company to immediately respond to my enquiry. On visiting the store I was greeted by Nick who, by looking at 8 1/2 stone me and me telling him about my Rheumatoid Arthritis, was spot on with the choice of mattress he recommended - even better than the original mattress - so now I get an even more blissful night's sleep than I had with the first Hypnos mattress and a much, much better service from the other local retailer!

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

Magic mattress

Our Hypnos mattress is super comfortable, no aching joints in the morning. It is a joy to go to bed.

October 27, 2025
Unprompted review

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