i-sells Reviews 

10,350
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 501 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the smooth transactions and reliable overall service. Customers frequently mention that the staff are exceptionally helpful, friendly, and knowledgeable, often going the extra mile to guide buyers through their technical choices. Shoppers deeply appreciate the prompt delivery and find the ordered items to be well-packaged and entirely as described. However, some people mentioned occasional delivery delays, stock waiting times, or frustrating courier issues that temporarily affected their schedule. A few consumers also noted minor product design flaws, missing protective screens, or unclear dimensions that required personal adjustments during installation.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items arrive as described and fit their... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages arrive promptly and often... See more

Service

People report overwhelmingly positive experiences with the service, highlighting professionalism,... See more

Staff

Consumers find staff to be positive, highlighting their exceptional knowledge, patience, and dedication when... See more

Order

Customers had positive experiences with order, consistently highlighting the easy and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered ventilation products at reasonable prices. Items arrived in good time and were of good quality. Made fitting a lot easier. I would certainly use them again and highly recommend them.

Rated 5 out of 5 stars

Easy navigation of the website and helpful items suggestions. Straightforward shopping cart, payment with decent follow up on order and shipment. Only downfall is that they're didn't have absolutely e... See more

Company replied

Rated 5 out of 5 stars

Phil was extremely helpful when I called to discuss the best way to construct the ventilation for my new extractor fan. He talked me through the options and compiled a basket of items I would need. Th... See more

Company replied

Rated 5 out of 5 stars

Ingrid provided outstanding service. Although I'm not very skilled at online shopping, she showed great patience and offered invaluable assistance. Thanks to her, the process was easy and seamless. I'... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Appliance Store
  3. Electrical Appliance Wholesaler
  4. Home Improvement Store
  5. Ventilating Equipment Manufacturer

Written by the company

Our staff are trained and can provide expert advice about the products we sell and how they can be used to solve your problems or improve your home. Our products help solve ventilation needs, mould eradication and condensation related problems. We have one of the largest selection of plastic and metal ducting available online. Our aim is help a customer choose a product that is right for them and will actually aid them in solving a problem or improving their home, premises or building. We help all kinds of customers: from corporates to trade companies to charities to organisations to film industry to the motor industry to artists to members of the public - all customers welcome.

Why choose us?

Written by the company

Price Promise
Not only do we aim to provide you the best products with the best customer service, we also aim to provide you with the best prices as well. Let us know who and where provide a better price than us and how much and we will match or beat that price for you wherever possible.
Money Back Guarantee
If you are unhappy with any product purchase, you may return it within 30 days for a full refund. This applies to all our goods except non-reusable items such as chemicals, coatings, plasters, special order items or custom-made items etc or where the item has been opened. This is in addition to your statutory rights.
Friendly customer service
We aim to provide you with the needed support when placing orders. Our warm and friendly staff are also experienced and have sufficient knowledge to help you in choosing the products you need. Give us a call? 020 8463 9696

Free Shipping within the UK Mainland for orders over £100

Money Back Guarantee

If you are unhappy with any product purchase, you may return it within 30 days for a full refund. This applies to all our goods except non-reusable items such as chemicals, coatings, plasters, special order items, custom made items etc or where the item has been opened. This is in addition to your statutory rights.

Contact info

Promotion box for i-sells

Special Trustpilot Deal

for 2 ventilators and accessory plus 1 mould control pack

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(10,350)

489 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivered on time

Delivered on time, actually quicker that expected...
Many thanks

April 22, 2026
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Reply from i-sells

Thanks for your feedback — we really appreciate it. Great to hear it arrived on time (and even quicker than expected).
Many thanks,

The i-sells team

Rated 5 out of 5 stars

Good service

April 23, 2026
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Reply from i-sells

Appreciate you leaving a review — thank you. Glad you were happy with the service, and if you ever need anything else just let us know.

With appreciation,

The i-sells team

Rated 5 out of 5 stars

Customer service were very helpful and…

Customer service were very helpful and accommodating, special thaks to Ted and (Koray from Dispatch) for their prompt service. Will be using again

April 29, 2026
Unprompted review
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Reply from i-sells

Thanks for your lovely feedback. We’re really pleased you found our customer service helpful and accommodating, and that everything was handled promptly. Your praise has been passed on to Ted and Koray in Dispatch — they’ll really appreciate the shout-out.
Thanks again for choosing i-sells, and we look forward to helping you again.

All the best,

The i-sells team

Rated 5 out of 5 stars

delivered as expected diy fitted…

delivered as expected diy fitted electrician wired it up appears to be working ok time will tell only been working one day at the moment

April 21, 2026
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Reply from i-sells

Thanks for your review. We’re pleased delivery arrived as expected and that you got everything fitted and wired up.
As it’s been a little while since installation, we hope it’s continued to run well day to day. If anything has cropped up since (settings, noise, airflow, or anything else), just get in touch and we’ll be happy to help.

Best regards,

The i-sells team

Rated 5 out of 5 stars

They were excellent resolving the…

They were excellent resolving the parcel problem very good place to deal with : recommend

April 16, 2026
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Reply from i-sells

Thanks for your feedback — we really appreciate it. We’re glad we could resolve the parcel problem quickly John and that you found us a very good company to deal with. Thanks as well for the recommendation; it means a lot.
With thanks,

The i-sells team

Rated 5 out of 5 stars

i-sells is an excellent online seller

i-sells is an excellent online seller. They have useful products at competitive prices. Delivery is prompt and customer service si available if needed. In this case, I needed a ventilation unit to complete a repair. It was in stock and arrived the next day well packaged for protection. This is exactly what is required in the circumstances.

April 20, 2026
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Reply from i-sells

Thanks for taking the time to leave such a detailed review. We’re really pleased you found what you needed at a competitive price, and that the ventilation unit was in stock, well packaged, and arrived next day to help you complete your repair.
It’s also great to hear you felt customer service was available when needed — that’s exactly what we aim for, especially when something is time-sensitive.

All the best,

The i-sells team

Rated 5 out of 5 stars

Very quick to supply the ordered items…

Very quick to supply the ordered items and all arrived as described.

April 20, 2026
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Reply from i-sells

Thanks for your feedback. We’re pleased everything was supplied quickly and arrived exactly as described — that’s what we like to hear.
If you need anything else, just give us a shout.

Best wishes,

The i-sells team

Rated 5 out of 5 stars

I ordered the wrong part for my…

I ordered the wrong part for my extractor fan, so asked to return it for a refund.
Got a response saying they will happily refund my purchase and told me not to worry about returning the item to them!
Thanks 👍🏼

April 20, 2026
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Reply from i-sells

Thanks for sharing your experience — we really appreciate it. We’re glad we could make the return/refund process easy and take the stress out of ordering the wrong part (it happens more often than you’d think!).
If you’d like, feel free to message us with the fan model or a quick photo and we can help you identify the correct part for next time.

With thanks,

The i-sells team

Rated 5 out of 5 stars

Very speedy delivery!

Very speedy delivery and good price.

The fan is excellent, no more mouldy bathroom!

April 13, 2026
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Reply from i-sells

Brilliant to hear this — thanks for taking the time to leave a review. We’re really pleased delivery was speedy and the price was right, and even better that the fan has made such a difference (no more mouldy bathroom is a win).
If you ever need advice on settings, maintenance, or another room, just let us know.

Kind regards,

The i-sells team

Rated 5 out of 5 stars

Efficient service

Efficient service, supporting best quality products at a reasonable price. Ordering and delivery was straight forward and prompt.

March 30, 2026
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Reply from i-sells

Thanks for taking the time to leave a review. We’re really pleased you found the service efficient, the products good quality and reasonably priced, and that ordering and delivery were straightforward and prompt.
If you ever need advice on the best option for a job, just give us a shout.

With appreciation,

The i-sells team

Rated 5 out of 5 stars

Very helpful transaction

Very helpful transaction

April 16, 2026
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Reply from i-sells

Thanks for your feedback. We’re glad the whole transaction was helpful and straightforward for you. If you need anything else, just let us know.
All the best,

The i-sells team

Rated 5 out of 5 stars

I could not have wished for better…

I could not have wished for better service. Next day delivery, kept informed that my order had been processed and confirmed delivery date.
I would not hesitate to purchase from this company again in the future.

April 13, 2026
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Reply from i-sells

Thanks so much for your lovely feedback. We’re really pleased you felt well looked after — from order updates and processing confirmation through to next day delivery and a clear delivery date.
We really appreciate the trust, and we’ll be here whenever you need us again.

With appreciation,

The i-sells team

Rated 5 out of 5 stars

Incredible service

Very helpful company

April 10, 2026
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Reply from i-sells

Really appreciate your kind words, Technocool— thank you. We’re delighted you found the service incredible and the team very helpful.
If you ever need anything else (or just want a second opinion before ordering), we’re here to help.

All the best,

The i-sells team

Rated 4 out of 5 stars

I had a problem with item I ordered…

I had a problem with item I ordered replacement was sent out very quickly

April 7, 2026
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Reply from i-sells

Thanks for taking the time to leave a review. Sorry there was an issue with the item Terry, but we’re really pleased we could get a replacement out to you quickly and keep things moving.
If there’s anything else you need, just give us a shout.

With appreciation,

The i-sells team

Rated 5 out of 5 stars

Very helpful staff

Very helpful, knowledgeable staff.

April 10, 2026
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Reply from i-sells

Thanks for your feedback. We’re really pleased you found the team helpful and knowledgeable — that’s exactly what we aim for.
If you ever need advice on sizing, compatibility, or the best option for your setup, just let us know.

All the best,

The i-sells team

Rated 4 out of 5 stars

Good company to deal with

Good company to deal with, you get directly through to their customer service if required, there was a slight hiccup with my order but rectified quickly with updates, thanks

April 10, 2026
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Reply from i-sells

Thanks for your review — we really appreciate it. We’re pleased to hear you found us a good company to deal with and that you could get straight through to customer service when needed.
Sorry again for the slight hiccup with the order, but glad we were able to put it right quickly and keep you updated along the way. If you ever need anything else Simon, just give us a shout.

With appreciation,

The i-sells team

Rated 5 out of 5 stars
i-sells logo

Reply from i-sells

Thanks for your feedback. We’re really pleased you found our order processing fast and responsive — that’s exactly what we aim for.
If you need anything else, just let us know.

All the best,

The i-sells team

Rated 5 out of 5 stars

Good delivery service

Good delivery service. This device requires further design with a modification to keep the damper flap from being blown open and closed, a torsion spring will be added before I install it.

April 7, 2026
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Reply from i-sells

Thanks for your feedback — and glad to hear the delivery service was good. We also appreciate you sharing the note about the damper flap; that’s useful, practical input and we understand how frustrating flap movement can be in certain airflow/wind conditions.
If you can share the product name/part number (and whether it’s being used for an extractor, tumble dryer, or passive vent), we can feed this back to the manufacturer and also suggest any alternative options (e.g., backdraft shutters, gravity dampers, or a different style of external grille) that may solve it without modification.

With appreciation,

The i-sells team

Rated 5 out of 5 stars

I was looking for ventilator cover for…

I was looking for ventilator cover for long time . Managed to get from you and fits perfectly

April 8, 2026
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Reply from i-sells

So glad to hear you finally tracked down the ventilator cover you’d been looking for — thanks for leaving a review. Even better that it fits perfectly.
If you ever need help finding a hard-to-source part again, just let us know.

All the best,

The i-sells team

Rated 5 out of 5 stars

Very efficient

Very efficient - ordered in morning and delivered the next day (paid for standard delivery).

February 17, 2026
i-sells logo

Reply from i-sells

Thanks for your feedback — we really appreciate it. Great to hear everything was efficient and that your order arrived the very next day even on standard delivery.
If you need anything else for your next job, just give us a shout.

With appreciation,

The i-sells team

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