IB Mirror Reviews 792

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, noting the excellent craftsmanship, elegant design, and premium feel of items like LED mirrors and towel warmers. Many people also highlight the exceptional customer service, mentioning the helpfulness and responsiveness of the staff in addressing inquiries and providing support. The delivery service is consistently described as fast, efficient, and secure, with products arriving well-packaged and in perfect condition. However, some customers also noted issues with product quality control, such as faulty wiring or delamination of mirrors after a period of use, which they felt were not adequately covered by warranty. A few other people also felt that communication regarding lost shipments was lacking, requiring them to track packages themselves.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the mirrors as beautiful,... See more

Quality

Reviewers mention positive feedback about quality. Customers are highly satisfied with the product quality,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the quick delivery, with... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the exceptional and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and attentiveness. Customers... See more

Based on these reviews

Rated 5 out of 5 stars

I recently purchased a backlit LED mirror and I couldn't be happier. The quality of the glass, the brightness of the LED, and the elegant design make my bathroom look like a high-end spa. Shipping... See more

Rated 5 out of 5 stars

I had few concerns about sizing before placing my order. Harleen from customer support took the time to answer all my questions in detail and even followed up afterward. That level of care is rare the... See more

Rated 5 out of 5 stars

With IB you will definitely pay a premium but you will also get a higher grade product with responsive support. Trust me, in this category of imported goods, you need a company that is responsive... See more

Rated 5 out of 5 stars

We purchased 3 Galaxy medicine cabinets and had manufacturing issues with 2 of them about a year or so after installation. IBMirror not only replaced them, but was quick to send us a replacement free... See more


Company details

  1. Outlet Store

Information provided by various external sources

We, being a top-notch mirror supplier, promise you to offer modern lighted bathroom mirror of supreme quality. Buy Defogger mirror at affordable prices.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

792 reviews

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1-star

Replied to 60% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. They helped me make the right choice with information that was super helpful. I wouldn’t hesitate to order another Mirror from them. And the product looks fabulous, a good value.

April 8, 2024
Rated 5 out of 5 stars

Perfect shipment

We received the mirror in perfect condition. It was packed very well. We haven’t installed it yet because it is for a new house we are building but so far so good.

April 4, 2024
Rated 3 out of 5 stars

Low light level

The light level of the mirror backlighting is too low, especially based on the price, which is much higher than competitors. It also leaves light gaps at the corners.

March 10, 2024
Rated 1 out of 5 stars

Mirror damaged in shipping

One mirror arrived with a chip in the mirror. Not sure why or what the cause is. I had the mirror for about 2 weeks before we opened it so we could install it on the job. I'm sending a response today.

February 27, 2024
Rated 5 out of 5 stars

Second time to purchase from IB Mirror

The mirrors were packed incredibly well. My installers had no problem with installation and they dim properly. I love them. This is my second purchase and this time I put them in every bathroom in my new build!

January 10, 2024
Rated 5 out of 5 stars

No matter how hard you try, you cannot find a better mirror

I am an interior designer and have specified IB Mirrors many times for clients, they love them ! Recently I updated my own bathroom and used two Chic Oval Black frame mirrors 28 x 48. Every time I look at them I feel so happy that I had the opportunity to place them in my own home. This is definitely a 5 star +++ Product !

January 9, 2024

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