iBroke My Gadget Reviews 

Very speedy and reasonable repair of cracked iPad screen. Staff friendly and helpful and even smoothed out a rough edge on the iPad from a previous knock free of charge. Great service, thank you.

Took my phone in for repair and they were very fast with the repair and also very well priced. Would use again. Thank you

I am extremely disappointed and dissatisfied with the quality of repair I have received. A week ago last Friday I received my honour 20 back from having the screen replaced at the camberley store. A day or two later a crack appeared mysteriously in the top right hand corner of the screen. A few days later, a new and totally independent crack appeared on the top left corner, extending from the left corner edge to the middle of the top of the screen, not to the edge here though, and not joined up with the first crack.
I had not had any mishaps with the phone, not dropped, nor crushed. Just carried around exactly the same way I have done since new. To note, the screen had to be replaced due to an incident with some white spirit, otherwise the screen had been undamaged since I purchased it new at l and I carried around the same as I had always done. I had the phone case on as well for protection.
For these two cracks to appear, independently from one another are a total mystery, and all I can put it down to is a fault with the screen or a fault with the installation. The screen does indeed seem to be more raised than it used to be. In addition, the screen appears in general to be dimmer than it was.
However, they have refused to cover it under their warranty, which was one of the reasons I chose them. I will not use them again and will never recommend them to anyone.

I took 2 iPhones into the Camberley branch and was very pleased with the trade in deal I was offered it was considerably more than what apple had offered
Very helpful staff

Took my "dead" mobile to Basingstoke branch, where the problem was identified, repaired and returned in double quick time and at a very, very fair price. This is the 2nd time I have had cause to use them, the 1st was just as impressive, no fluke. Well Done.

Lee Homan

I paid £90.00 to get my screen replaced on my Samsung phone; end of the month the screen was blank; leaf-shape blue line running down my screen which then went black.
I took my phone back to the Camberley shop with my receipt to be told to wait 2 hours; when I go back they tell me they can't fix my phone as this was my fault it being in my handbag - something pressed against it! They refused to do anything apart from offer a new screen at 90 quid.

I ended up going through Samsung direct; costing me another £100.00.
The engineer told me they had put a faux screen on which is why you can see the glue at the edges and that they didn't fix the screen; just made it look like they had!

AVOID - GO DIRECTLY THROUGH THE PHONE MANUFACTURE!

I would like my £90.00 back please!

Absolutely terrible service
4 failed repairs then closure of the Woking branch.
Avoid at all costs
Filing a complaint to companies house to get them struck off.

I gave iBrokeMyGadget a good review when they fitted a new battery in my MacBook Air. It was fixed at the same price as Apple but with a same day service. It also came with a lifetime warranty. However, two years later, the battery has died and when I try to contact them about their 'lifetime warranty' and the replacement of the battery, they don't respond to calls or emails.

My screen broke and I sent for the screen to be changed, and they did, also they changed my new back cover to another
scratched one, very bad to steal good parts from a cell phone and put old parts.

On a call Hasan quoted £60 repair
Due to the fact I went to their head office which is laughable as they have One person in Customer Care and wow does that show The Price has been increased to £110 !!
This is obviously criminal And we will now take them to the small claims Court for compensation and get them in as much Press as possible
Sean could not give a toss customer service at Camberley

Will never use again and not give them a penny more of my money

I paid 130 pounds for a new screen for my son's phone and they fitted a faulty screen, which they later admitted. Within days the phone no longer worked and overheated. When I returned it, they replaced the screen but covered it with a broken screen protector my son had on the phone. Ths screen was blurry and shut itself off intermittantly. Having returned from our two week holiday I took it back to them and they refused to do anything about it, highlighting a screen crack under the cracked screen protector they fitted. They use this as the basis for walking away from the warranty, while ignoring basic consumer rights. I'm not having to pursue this legally. Save yourself the hassle and find a reputable repairer.

Little overpriced though my iphone 7 was fixed within a few hours

Keep clear of this company. They repaired a cracked phone screen of my iPhone 6S, and within 3 months of use (purely within the house due to lockdown!), the screen has become unsealed around the top of the screen. I emailed the Bracknell store to check if this could be repaired under warranty, and as they said it could, I made a special 10 mile trip to the store. On arrival, a rude and ignorant man told me it was not in their policy to repair it (despite claiming a 12 month warranty in their literature) as he could allegedly see it had been dropped! I will not be returning to this store and I’d advise you to do the same!

I broke the screen on my phone. Samsung said it would take 2 weeks. So I called iBroke My Gadget at 9 the next morning. Someone came to my house and picked up my phone a couple of hours later. Someone else dropped my fully repaired phone back at 6.30pm. Great service, and they were cheaper than everywhere else. Would use again.

I literally made a hash of my phone ,jamed the sd card in and and stuffed it . The great guys at I broke my gadget not only fixed it but only charged me half the quoted price. For me that is brilliant service l would happily recommend them to anyone.

Lost a tiny screw from back of my laptop. Took it to iBroke My Gadget, Basingstoke and despite the single member of staff having a full shop of customers on this busy Saturday afternoon he took my wee problem in hand and within 20 mins was sorted and the charge: no charge, just to let everyone else know what a great service I recieved so here I am doing so.
Very polite, helpful, swift service.
Thanks!

Took my phone in on Sunday to the guys always super friendly and helpful said it will take like 3/4 days to order the parts and get it fixed but if they had the part it would have only taken an hour or so. They offered to pay now and take my phone or come back when the parts arrive and wait and pay then. I gave them my phone and its come back 3 days later fixed and in better condition than ever.

This is the second time I've been to the guys at iBrokemygadget and its never had a problem!

Very very Helpful and straight to the point of my phones problems, would recommend to anyone who needs their eletronics fixed or looked at.

Still awaiting a response from them regarding my complaint. Not surprised they haven't answered though really, as their customer service is about as bad as their workmanship.

Putney store, note now closed down.
Great service initially to change my iphone 7 screen, but after just 3 months the screen is flickering at the bottom 20%!