iBroke My Gadget Reviews 

455
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Having broken my iPad screen contacted I broke my Gadget who fixed the screen within the hour. Can’t fault the service at all.

Rated 5 out of 5 stars

Hassan the 'wizard' performed his magic yet again!! Not only can he fix my iphone when its been frisbed off my car roof or when a truck drove over it - he has now managed to massively impress me again... See more

Rated 5 out of 5 stars

I needed a new samsung phone. Remembered excellent service 3 years ago so returned. Wonderful ... Love my new phone and a brilliant transfer of data photos contacts etc. brilliant price better than... See more

Rated 5 out of 5 stars

iPad was condemned at Apple Store as irreparable so went to compare prices of new ones at John Lewis. Happening to pass iBroke My Gadget en route, called in on the off-chance and technician with super... See more

Company details

  1. Electrical Repair Shop

Information provided by various external sources

We’re your one-stop-shop for all electronic / gadget repairs & refurbs. Get peace of mind knowing we’ve been established for over 10 years and provide a lifetime warranty on most repairs. How good’s that?! Stores in Westfield, Putney, Woking, Basingstoke, Camberley & Bracknell.


Contact info

4.9

Excellent

TrustScore 5 out of 5

455 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(455)

5 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Loved the service i received. Kept me up to date on the status of my repair & such prompt return of my laptop..

June 10, 2019
Unprompted review
Rated 2 out of 5 stars

Avoid for screen repairs!

The repair took longer than stated - almost 90 minutes. When I returned, the home button fingerprint read wasn't working, so the person fixing it (not the one speaking to me) tried it again with another screen and put on a second screen within 5-10 minutes.

A few days later the home button stopped working altogether. I was travelling so had to use the 'on screen home button' from accessibility settings.

Went back for another repair which took a few days and I was asked to reveal my unlock pin for testing - not entirely comfortable with it!

After a few days I got a call to say it is fixed. Indeed the home button is working, but since the repair the screen seems much darker and not covering the whole area, so when pressing around edges it confuses actions etc. Will be going to Apple next time!

June 10, 2019
Unprompted review
Rated 1 out of 5 stars

Average service, poor quality fix.

They fixed my phone and it took a lot longer than they said it would to do. I received it back and the sensor (so the screen locks when you’re on a call and it’s near your face) didn’t work. So I took it back, and they made it a little better than it was. However I don’t know what screens they use, but I had on one of there screen protectors (they put it on for me) and it dropped a few cm and smashed the screen protector and the screen. Won’t be using again.

June 10, 2019
Unprompted review
Rated 1 out of 5 stars

Unfortunately I'm still waiting for my…

Unfortunately I'm still waiting for my mobile to have a new battery it has been aprox about one week and it seems a rather long time for your shop to obtain a battery for my Sony Xperia.Therefore I feel one star is all I can give you.

June 9, 2019
Unprompted review
Rated 3 out of 5 stars

Fixed it ... but won’t go back to them again

Fixed it, was slow with repairing and slow with answering me ... no one answers the phone or voicemails ... no one answers emails. Laptop screen come back ... apprently a new batterie in my laptop yet it comes up saying issues with the batterie and don’t last that long at all ! Screws also missing from the bottom of the laptop and also one for the screen and considering was to fix screen and batterie ... Won’t use again sorry !

June 9, 2019
Unprompted review
Rated 2 out of 5 stars

Screen is fragile and a poor…

Screen is fragile and a poor aftermarket replacement, low pixels, low brightness(almost orange), poor fitting, poor quality(fragile).

I had the screen replaced picked it up said it does not look right as the quality of the pictures was terrible he said that is how it was and if I did not like it tough.
With in two days the screen had cracked even though a screen flip case was on it and it cracked all the way though, took it to apple shop they said it was an extremely cheap aftermarket replacement had it replaced at apple now been a month and no issues, in summary pay the extra 40£ with apple and get it sorted properly lesson learnt!

June 9, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look