ICE Cleaning - ICE Drainage Reviews 

790
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and expertise, often highlighting their thoroughness and ability to explain processes clearly. The service provided is frequently described as excellent, with many people appreciating the high quality of work, efficiency, and the meticulous attention to detail. Reviewers also commend the customer service, noting the team's ability to keep them informed and reassured throughout the process. However, some customers also noted issues with communication, mentioning experiences of disorganization, miscommunication, and unresponsiveness when trying to obtain reports or contact management.

What people talk about most

Staff

Reviewers mention positive feedback about staff, frequently praising their professionalism, expertise, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Customers had positive experiences with customer service, highlighting great communication from the start and... See more

Quality

Clients share positive opinions on quality, consistently praising the high standards and exceptional results... See more

Customer communications

People report ambiguous experiences with contact, with some customers praising quick responses and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was really anxious after a huge leak in my flat which affected half of the flat. Laura was very quick to book my appointment late at night at 10pm. The surveyor Mike was brilliant the next morning.... See more

Rated 5 out of 5 stars

We hired ICE for mould remediation after discovering black mould inside the cavity of our bathroom wall. Monty was a gem and worked tirelessly to fix this for us (with reinforcements from Greg!). He k... See more

Rated 5 out of 5 stars

Ben and his Team did a fantastic job clearing and cleaning my late Aunt’s home. They were incredible helpful and respectful and all my family was amazed with how clean ICE managed to get her house. 5/... See more

Rated 5 out of 5 stars

ISG have been great to deal with right from the start. Abigail, on email and on the end of the phone, made booking and organising very easy. Mike, the initial assessor, was really helpful in po... See more


Company details

  1. Cleaning Service
  2. Drainage Service
  3. Electrical Installation Service
  4. Fire Damage Restoration Service
  5. Insulation Contractor
  6. Water Damage Restoration Service

Written by the company

For many years the ICE Family have become trusted industry leaders offering a comprehensive range of specialist services through its divisions: ICE Cleaning, ICE Drainage. With a commitment to delivering exceptional quality, rapid response times, and unparalleled customer service, we cater to a wide array of sectors, including construction, pharmaceuticals, commercial retail, and more. Our Services Include: ICE Cleaning: Specialist cleaning services, including trauma/biohazard cleaning, fire and flood restoration, mould remediation, and COVID-19 decontamination. ICE Drainage: Comprehensive drainage solutions, including unblocking, maintenance, and emergency repairs. We are proud to have worked with high-profile clients such as West Ham United F.C., McDonald's, Deliveroo, and Warner Bros., as well as emergency services and local authorities. Our transparent pricing, reliable service, and commitment to excellence have made us a trusted partner for businesses across the UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

790 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(790)

164 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mercury spill

Hope attended the property after we had a small mercury spill from an old barometer. Hope arrived, explained everything clearly, and handled the situation with great care. He made sure the area was completely safe before leaving. An overall fantastic job.

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Femi

Femi, Zoey and Mattman. Femi and Matt attend today and have been very polite helpful and curious. Much appreciated.

July 6, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable service

After experiencing a fire in our nursery kitchen, we found ICE cleaning, and they were very helpful from the start.
The team (Femi and Mattman) showed professionalism, compassion, and a deep understanding of the sensitivity of the situation. They tackled the soot, smoke damage, and debris with great care, making sure every surface was spotless and safe for our little ones.
Their attention to detail was incredible. The space looks better than ever, smells fresh, and meets all the hygiene standards necessary for a nursery.
We can't thank them enough for turning a stressful situation into a manageable one. I would highly recommend ICE cleaning to anyone in need of professional, reliable, and thoughtful cleaning services after an emergency.

July 5, 2025
Unprompted review
Rated 5 out of 5 stars

After a fire incident at our nursery

After a fire incident at our nursery, we were heartbroken and overwhelmed. ICE Cleaning came highly recommended, and now we understand why. From the very first call, Paul was professional, compassionate, and incredibly efficient. Femmi & Mattman arrived promptly, assessed the damage with care, and clearly explained every step of the cleaning and restoration process.

Their attention to detail was outstanding. They didn’t just clean the visible soot and smoke damage—they meticulously treated every surface, removed all traces of odor, and ensured the entire space was safe and hygienic for the children.

Thanks to ICE Cleaning, our nursery feels fresh, secure, and welcoming once again. Their dedication and expertise made all the difference during a very difficult time. We can’t recommend them highly enough—if you need fire cleaning services you can truly trust, ICE Cleaning is the team to call.

July 5, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing result

Whilst the team were friendly, they did a very poor job at cleaning mouse droppings. I had to do areas myself as they didn’t see or couldn’t reach yet I could. The smell remains very strong despite promises of odour removal. High cost and poor result.

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service throughout

Mike came out initially to
Undertake a survey relating to some damp and flies we experienced a few months after a leak under our house. He provided excellent advice which avoided just giving us the most expensive option and was targeted at exactly what we needed. Luke and Liam then came out to carry out pest treatment efficiently and safely whilst ensuring we were informed throughout. Would highly recommend this company for these services to anyone

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Oil spillage

Highly recommended - both Luke and Liam arrived on time, had friendly dispositions, carried out an excellent job in a professional and efficient manner. Absolutely delighted with the results and will definitely use again - thanks guys 👍🏻

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks to Alan Hutchings in the office…

Thanks to Alan Hutchings in the office who gave me great advice and recommended that the best course of action for me would be the brick treatment, for which I am very grateful as the team who did the job where amazing
I Fully recommend this company

June 18, 2025
Unprompted review

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