ICE Cleaning - ICE Drainage Reviews 

790
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and expertise, often highlighting their thoroughness and ability to explain processes clearly. The service provided is frequently described as excellent, with many people appreciating the high quality of work, efficiency, and the meticulous attention to detail. Reviewers also commend the customer service, noting the team's ability to keep them informed and reassured throughout the process. However, some customers also noted issues with communication, mentioning experiences of disorganization, miscommunication, and unresponsiveness when trying to obtain reports or contact management.

What people talk about most

Staff

Reviewers mention positive feedback about staff, frequently praising their professionalism, expertise, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Customers had positive experiences with customer service, highlighting great communication from the start and... See more

Quality

Clients share positive opinions on quality, consistently praising the high standards and exceptional results... See more

Customer communications

People report ambiguous experiences with contact, with some customers praising quick responses and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was really anxious after a huge leak in my flat which affected half of the flat. Laura was very quick to book my appointment late at night at 10pm. The surveyor Mike was brilliant the next morning.... See more

Rated 5 out of 5 stars

We hired ICE for mould remediation after discovering black mould inside the cavity of our bathroom wall. Monty was a gem and worked tirelessly to fix this for us (with reinforcements from Greg!). He k... See more

Rated 5 out of 5 stars

Ben and his Team did a fantastic job clearing and cleaning my late Aunt’s home. They were incredible helpful and respectful and all my family was amazed with how clean ICE managed to get her house. 5/... See more

Rated 5 out of 5 stars

ISG have been great to deal with right from the start. Abigail, on email and on the end of the phone, made booking and organising very easy. Mike, the initial assessor, was really helpful in po... See more


Company details

  1. Cleaning Service
  2. Drainage Service
  3. Electrical Installation Service
  4. Fire Damage Restoration Service
  5. Insulation Contractor
  6. Water Damage Restoration Service

Written by the company

For many years the ICE Family have become trusted industry leaders offering a comprehensive range of specialist services through its divisions: ICE Cleaning, ICE Drainage. With a commitment to delivering exceptional quality, rapid response times, and unparalleled customer service, we cater to a wide array of sectors, including construction, pharmaceuticals, commercial retail, and more. Our Services Include: ICE Cleaning: Specialist cleaning services, including trauma/biohazard cleaning, fire and flood restoration, mould remediation, and COVID-19 decontamination. ICE Drainage: Comprehensive drainage solutions, including unblocking, maintenance, and emergency repairs. We are proud to have worked with high-profile clients such as West Ham United F.C., McDonald's, Deliveroo, and Warner Bros., as well as emergency services and local authorities. Our transparent pricing, reliable service, and commitment to excellence have made us a trusted partner for businesses across the UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

790 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(790)

164 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely brilliant service from start…

Absolutely brilliant service from start to finish. The team were incredibly hard working . It couldn’t have been easy doing everything using mainly the stairs, but they just got on with it without a single complaint. Really impressed with how thorough they were, and they even cleaned up after themselves. Cleaning little things that dropped off during the process. which made a big difference.

Thank you, ICE Cleaning. I actually wish I could give you 10 ⭐️

Femi, Mattman and Leo

July 26, 2025
Unprompted review
Rated 5 out of 5 stars

If you have a mould problem, call the ICEMEN to rescue you!!

If giving all the stars in infinity was an option, that's the one I would choose.

I was the damsel in distress, in need of urgent assistance to deal with evil fungi and called on the ICEMEN to hheeeeellllllpppp!! Just as the evil fungi threatened to fully sprout through my shower grate, MattMan swooped in, attacked them with his special secret disinfectant and destroyed them forever, earning my eternal gratitude and some sweet Scotch pancakes.

So, if you have a sudden, unexpected evil fungi - or just a regular horrible mould problem or anything else related - don't delay! Call on the ICEMEN to help and your issues will be resolved in a fast, efficient, professional, trusted and reasonably priced manner.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Femi and Mattman

Femi and Mattman

Worked very hard clearing a property and had to mainly use stairs up and down multiple times.

We appreciate you guys. Thanks

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

Hope and Javier provided an excellent…

Hope and Javier provided an excellent service in cleaning the floors at a high end corporate building in central London. They checked we were happy with every area before proceeding to the next and produced a nice clean final product. Would highly recommend and will use on further projects going forward.

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Hope was polite

Hope was polite and explained everything he done and gave us advice relating to the clean up. Got the majorty of stains out of the carpets.

July 20, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

I used ICE to clean a rental property after it was left in an awful state by the tenants. They charged an eye-watering amount and were not worthy of 10% of that price.

Initially, they were supposed to collect the keys from a different address, however, they never told the cleaners this and so they went to the property first instead.

Once they got to the property, they didn't bother entering one of the rooms. When I flagged this and asked them about it, they lied and claimed that the door was locked, which was not possible as the door did not have a handle, let alone a lock.

Eventually, they agreed to return the property and clean that room, however, this time, they didn't think they should remove a mattress that was left on the balcony, even though they were asked to clear everything from the property.

After all of this, they refused to entertain the idea of any level of refund, claiming "the contracted job was eventually completed" despite it costing me in time and lost rental revenue.

Their staff were curt and dismissive, as well as simply lying to my face. Avoid these people at all costs!

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Garden works

Ed, Ross and Matt have been great supporting us with the works we have had going. Good and clear communications

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

I recently used Ice Services Group for… House Clean

I recently used Ice Services Group for an end of tenancy house clean. I must say I was most impressed with the individuals who turned up this was Joel, Liam and Javier. They were very thorough and my carpets looked almost brand new once they had finished. It was obvious that they went above and beyond to deliver this cleaning service. Also having spoke to Zac the owner, he was brillaint and very helpful and on point. 10/10 Thanks Guys.

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Femi and hope

Femi and hope - very professional and made us feel very comfortable. I couldn’t have asked for a better pair of workers who understood the sensitivity but also how important it was for me to know the house was fully clean and immaculate. 5 star ratings.

July 11, 2025
Unprompted review

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