ICE Cleaning - ICE Drainage Reviews 

Viv provided outstanding assistance with insightful recommendations and expertise regarding the mold issue. She meticulously explained the tasks to be undertaken and offered detailed follow-up guidance.

Amazing service, night and day difference, ben and harry were thorough and professional and resolved the fire damange quickly.

Monty and Liam, have been so kind and helpful today. No job has been to big and has made the house a home.

Thank you.

VIV and Jordan.

Amazing service , friendly , polite.
All in All great service.

Mattman just turned up to do a survey and would absolutely recommend him he’s been fantastic!

Viv Wallace, is very communicative and explain why needed to be done, very professional and did all what needed to be done. I will give 10/10

Monty did a brilliant job of explaining the issue, what he was doing and keeping me updated. Highly recommend.

Ben was extremely thorough, professional and polite. He spent the entire afternoon going after each of the problem areas with special attention to detail, and made a point of leaving all spots squeaky clean.

Thank you ICE for all your help with my recent burst pipe flooding. After some water damage across my flat, Monty from ICE came to clear my carpets and wooden flooring to dry and sanitise. He did a through job and I am very pleased with the result and advise given after the job about dehumidifiers and skirting boards. He's colleuge Greg did a good job with the wooden flooring. Thank you, to Zoe from the call centre you was able to quickly book me in and explain the cleaning process.

Viv was excellent, great advice and knowledge around the mould problem. Was very thorough around what work was to be carried out and follow on advice.

Truly terrible experience with this company.
I hired them to clean a flat after tenant left.
They charged me over 1200 pounds money up front.
They turned up late and I left them to it. I got a call later that say asking for another 900 pounds.
I went to my flat and found different cleaners standing on my furniture to clean ceiling with dirty rags. Damage was caused in the property a blind was broken.
I complained to my contact and was sent 2 people out the next day but it was more of the same.
Fortunately I paid with credit card and got money back.
I would never use this company again and would advise any future customers to beware.

Greg and Monty were simply great. Monty came and assessed the job within an hour’s notice. He was friendly, professional and compassionate.
The following day he and Greg returned. They kept me informed on the phone, got to work quickly, and were awesome from start to end. They did a super job, worked quickly and competently.
I can’t recommend them highly enough and would certainly use again.
Thanks so much. I’ll always be grateful.

I’ve used IceCleaning three times now, and every single experience has been outstanding. Their team is incredibly professional and reliable. A special shoutout to Zoe in the office for her friendly, efficient communication and to Monty on the road for doing such an amazing job with the actual cleaning, he’s thorough, professional, and clearly takes pride in his work. The results are always fantastic. I highly recommend IceCleaning, they’re absolutely the best in the business!

Jacob
Head of maintenance at Ampm Estates.

Matt man and Femi did a great job explaining the remediation steps. Feel a whole lot better after their visit.

Zac at ICE has been fantastic. We had a near and serious issue with heating oil in a septic tank and kerosine fumes backing into our home, despite 5/6 houses having air source heating. Zac gave so much time to explain and chat about what could be the issue and the possible costs and advise on steps to take. Luckily we didn’t need the service as the issue has gone and been dealt with. The costs wojld have been life ruining but Zac was very kind and supporting through the whole process and very patient. We’ve kept ICE cleanings details in our resident management file (hopefully won’t need it for horrendous issues) but highly recommend them as they are incredibly knowledgable, kind and all round good company for any of their services. They’re happy to help any time and day. Thank Zac and ICE.

AVOID THIS COMPANY AND ANY COMPANY LISTED TO IT'S DIRECTOR AT ALL COSTS.

They attended a chemical leak on board a trailer and would not conduct the clean until payment had been made in advance. When the clean dragged to a second day they would not attend until a second payment was made in advance. The cargo and trailer were "cleaned" but we asked for evidencing photographs to start the claim against the cargo that caused the leak. Needles to say photo's did not arrive and we were told they would be included in the report. We were told the cargo had been cleaned and fit for delivery but it transpired the cargo was left soaking wet and unable to be accepted by the customer. We chased for months for the report, only to be told by their staff we would need to speak to the director, who would not take our calls and would not respond to email. We were then told that the company had gone into liquidation but the report should still be available and again needed to speak to the director, who would still not take any calls to the land line and his staff would not provide his mobile number. They still appear to be providing the same "services" using ICE Media Group Ltd. Our company is left with a huge cost paid to this organisation and significant cargo claims because we have been unable to provide the report for the "services" they provided.

Viv very nice guy, super thorough with his work and explains everything through

We hired ICE for mould remediation after discovering black mould inside the cavity of our bathroom wall. Monty was a gem and worked tirelessly to fix this for us (with reinforcements from Greg!). He kept us informed and reassured us at every stage. We’re so grateful to Monty for making what was a very stressful situation feel more manageable. Thank you!

Monty did a brilliant job dealing with our mould. He was a calm and reassuring presence in a very stressful time and kept us updated throughout so we knew what was going on. Thank you so much Monty! He brought his colleague Greg for our second visit and Greg did a great job too. They left our property super clean and tidy which was hugely appreciated.

Viv gave the best service, he was very professional and polite. Very knowledgeable and helped resolve our mould issues.