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UNOFFICIAL - See Our 30k+ Reviews At Reviews.io Reviews 

495
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TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I have bought a few things from here. I naver had a problem until last week. Two items were missing from mr order and they sent me an additional item that I didn't order. I contacted them over... See more

Rated 4 out of 5 stars

Great service from UNOFFICIAL - See Our 25k+ Reviews At Reviews.co.uk. Ordering was easy, and delivery was impressively fast. The products were of excellent quality, though there were some items out o... See more

Rated 5 out of 5 stars

I received an unexpected email from the ICE Headship team. To be honest I thought it was a scam. The website looked to professional to be an illiterate scammer so I made a test purchase. Items arr... See more

Rated 5 out of 5 stars

I have placed several orders with this company. I have found nothing but easy payment, easy delivery and easy ordering. They made it even better when I made a mistake and contacted them straight away... See more

Company details

Written by the company

Trustpilot is not our native reviews platform, Therefore it naturally doesn't represent a true picture of collected reviews which is very unfortunate...... We use Reviews.io, View over 30,000 positive 'company' & 'product reviews' from our review invited customers since 2012...... 0

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4.4

Excellent

TrustScore 4.5 out of 5

495 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(495)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

great discrete service,some nice…

great discrete service,some nice freebies as well much appreciated thanks,the royal mail a bit sluggish as usual,dispatched on friday received on wednesday but will be coming back for more in the future.

September 6, 2023
Unprompted review
Rated 1 out of 5 stars

The seeds look nothing like advertised…

The seeds look nothing like advertised my seeds were colourless tiny and one looked so soft I pinched it and it cracked. If you see seeds like that in a bundle you will throw them away but you sold me them absolute rip off.
I'm only sorry I never took a picture instead I potted them hoping they will germinate ???? mistake there.

August 17, 2023
Unprompted review
UNOFFICIAL - See Our 30k+ Reviews At Reviews.io logo

Reply from UNOFFICIAL - See Our 30k+ Reviews At Reviews.io

Hi there,

I am sorry you are not happy with your purchase, contacting us to rectify any issue is always the best way to resolve any problem.

I do see the product mentioned does not contain any seed image apart from the packaging cartoon design & we would also like to point out germination of seeds is currently against the law in the UK.

Never the less we aim to have a 100% customer satisfaction rate so im sure we can rectify any issue if you contact us.

We can be contacted via email, phone & also have 24/7 live chat on store.

Thanks

Dan

Rated 1 out of 5 stars

All my vapes was defective

All my vapes was defective, none of them had flavour in at all! It was the worst experience with vapes I’ve ever had.
I’ve had strapped vapes many times so I know how they should taste but all 10 was bad like I couldn’t vape as I was vaping nothing. £18 down the drain. I get when you buy cheap products you need to expect lower but this was so far below the belt is was unreal. Buying defective vapes from the company factory to make an extra buck or 2 but it screws customers over and will ruin the business.

August 15, 2023
Unprompted review
UNOFFICIAL - See Our 30k+ Reviews At Reviews.io logo

Reply from UNOFFICIAL - See Our 30k+ Reviews At Reviews.io

Hi Robyn, im sorry to hear of your experience, generally these vapes are good yet have been reports of some faulty, if you simply email in we will replace or refund for you with no hassle

Regards
Dan

Rated 1 out of 5 stars

Half of them had been leaking also…

Half of them had been leaking also after a few puffs they then tasted burnt

August 8, 2023
Unprompted review
UNOFFICIAL - See Our 30k+ Reviews At Reviews.io logo

Reply from UNOFFICIAL - See Our 30k+ Reviews At Reviews.io

Hi Lisa, im sorry you had a bad experience with the strapped stix vape, feel free to email us (admin@iceheadshop.co.uk) & we will do our best to resolve the issue

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