2026 June 26 I changed USD ($300) + CAD ($23.8) to ¥40,000 Japanese Yen today in Vancouver international airport. In Japan, I checked the currency rate and it is ¥161 to $1 USD, which is equ... See more
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completely scam. stay away this ice currency exchange. their website says no fee, fair rate, stress free. its office in ottawa airport is completely opposite. cannot imagine such a company can survive... See more
We were at the money exchange at Gatwick airport on Wed Apr 16 around 6:30 pm. After talking with the gentlemen we took his advice to change US dollars into pounds (don't bother doing an exchange... See more
Do not use the exchange rates are criminal 25% plus mark up and they then add a service fee on top of that
Company details
Information provided by various external sources
International Currency Exchange (ICE) is a retail currency exchange operator, providing Travel Money, Prepaid Currency Cards and other related services. ICE began with one branch at London Victoria Station in 1973 and 40+ years on is proud to be one of the largest retail currency exchange operators in the world, with branches across Europe, America, Asia and Australia. Wherever you see the ICE name, you are assured of a quality service from friendly and informed staff.
Contact info
14th Floor, Portland House, Bressenden Place, SW1E 5BH, London, United Kingdom
- +44 (0) 330 123 1432
- uk.help@icecurrency.com
- www.iceplc.com
2.0
Poor
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good rate of exchange
Very good rate of exchange, efficient and prompt delivery of currency.
I would definitely use ICE for currency again
March 2, 2021
Reply from International Currency Exchange (ICE)
Hi Ailna,
Thank you for your excellent review.
We're really happy that you were pleased with our exchange rates and that your currency arrived in good time.
We're delighted to hear you would come back to us and look forward to being of service to you in the future.
Hope you have a fab trip!
Thanks,
Lucy
Excellent service
Ordered in the afternoon. Delivered the next morning. Best exchange rate offered and could pay by debit card so no worries about bank transfers.
March 1, 2021
Reply from International Currency Exchange (ICE)
Hi Elaine,
Thank you for your 5* review.
We're so pleased to hear you were happy with the great rates of exchange that we offer and that your currency arrived promptly.
We hope you will continue to use us for your travel money in the future.
Thanks,
Lucy
Service is great next day delivery
Service is great next day delivery, competitive rates. You can’t go wrong with this company.
March 1, 2021
Reply from International Currency Exchange (ICE)
Hi Allan,
Thank you for your fab review.
We're delighted to hear you were pleased with our speedy home delivery service and the rates of exchange that we offer. We really do appreciate you taking the time to leave us such a great review.
Happy travels!
Thanks,
Lucy
Excellent service
Excellent service - good exchange rate and delivery in the blink of an eye!!
March 1, 2021
Reply from International Currency Exchange (ICE)
Hi Mike,
Thank you for your fab review.
We're so glad to hear you were pleased with our speedy home delivery service and the rates of exchange that we offer.
We do hope you will continue to use us for your travel money in the future.
Have a great trip!
Thanks,
Lucy
Great customer service.
Great customer service (email and phone) and a quick and secure delivery. No problems at all and happy to recommend.
February 28, 2021
Reply from International Currency Exchange (ICE)
Hi Paul,
Thank you for your excellent review.
We're delighted to hear you were pleased with our home delivery service and we will certainly pass your kind comments onto the team.
We really do appreciate you recommending our service and hope you will use us again for your travel money.
Hope you have a fantastic trip!
Thanks,
Lucy
Ordered uae currency
Ordered uae currency, great rate,easy to order online. Arrived the next morning. Would recommend and will use again.
February 27, 2021
Reply from International Currency Exchange (ICE)
Hi Iain,
Thank you so much for your review.
We are really happy to hear you were pleased with our rates and your currency was delivered promptly.
We do appreciate you recommending us and look forward to being of service to you in the future.
Happy travels!
Thanks,
Lucy
Reply from International Currency Exchange (ICE)
Hi Kevin,
Thank you for your 5* review.
We're glad to hear you were pleased with our home delivery service and hope you will come back to us again for your travel money.
Hope you have a great trip!
Thanks,
Lucy
Slight delay in delivery, but excellent communications from the company
I ordered some currency, but was informed the day before my delivery that they had run out of my currency. The rep informed me about what would happen, and it happened as she had said. So, 2 days "late", but with excellent Customer support. This is the first "hiccup" I have had in many years of ordering currency from them. I will be using them again.
February 24, 2021
Reply from International Currency Exchange (ICE)
Hi Paul,
Thank you for your 5* review and we are glad that you were happy with the customer service experience.
We're sorry we didn't have the currency in stock when you ordered. Unfortunately at the moment, due to the pandemic and the lack of travel, our stocks aren't as high as they normally would be but we do appreciate you taking the time to leave us positive feedback and look forward to being of service to you for many more years to come.
Hope you have a fantastic trip!
Thanks,
Lucy
Great service and would use again
Great service and would use again, money arrived promptly although rather surprised that it was just posted through the door by Royal Mail whilst we we’re out.
February 24, 2021
Reply from International Currency Exchange (ICE)
Hi there,
Thank you for your 5* review.
We're so pleased that your currency was delivered in good time and that you were happy with the service.
Due to current circumstances, Royal Mail are not currently capturing signatures, however they should be ensuring that there is someone in at the address to accept the item as we do use Special Delivery so we will raise this with the team at Royal Mail.
We are really glad to hear you would come back to us in the future for your travel money.
Hope you have a fab trip!
Thanks,
Lucy
Clear. Easy. Quick
Ordered on Sunday on line. On Monday had a contact/call. Tuesday dispatched. Wednesday received. All tracked and notified.
February 23, 2021
Reply from International Currency Exchange (ICE)
Hi Oxana,
Thank you for your 5* review.
We're really happy you were pleased with our home delivery service and do appreciate you taking the time to leave us positive feedback.
Hope you have a great trip!
Thanks,
Lucy
Website easy to use
Website easy to use, good rate of exchange, currency arrived the next day
February 19, 2021
Reply from International Currency Exchange (ICE)
Hi Rosemary,
Thank you for your excellent review.
We're so glad that you were pleased with our new ordering site and the rates of exchange that we offer and we're delighted to hear that your currency was delivered promptly.
We hope you have a wonderful trip!
Thanks,
Lucy
I've been using them for years
I've been using them for years. Great rates (better than ALL banks) and fast reliable service.
February 19, 2021
Reply from International Currency Exchange (ICE)
Hi Mr Slinn,
Thank you for your fantastic review.
We're delighted to hear you have been enjoying our speedy home delivery service and the rates of exchange that we offer. We really do appreciate you taking the time to leave us such positive feedback.
We look forward to being of service to you for many more years to come and hope that you have a fab trip!
Thanks,
Lucy
Excellent service arrived on time.
February 18, 2021
Reply from International Currency Exchange (ICE)
Hi Terry,
Thank you for your 5* review.
We're really pleased to hear your currency was delivered promptly and hope you will use us again for your future trips.
Happy travels!
Thanks,
Lucy
Best exchange rate I could fine
Best exchange rate I could fine , exchanged £1000 to Turkish lira and got free next day delivery
February 18, 2021
Reply from International Currency Exchange (ICE)
Hi Andrew,
Thank you for your excellent review.
We're really glad to hear you were happy with the rates of exchange that we offer and that your currency arrived in good time.
We do hope you will come back to us for your travel money in the future.
Have a great trip!
Thanks,
Lucy
Great service and good rates of…
Great service and good rates of exchange very quick delivery ! Will defo use again
Thanks
February 15, 2021
Reply from International Currency Exchange (ICE)
Hi Robert,
Thank you for your 5* review.
We're so pleased that your currency arrived in good time and you were happy with the rates of exchange that we offer. We are really glad to hear you would use us again for your travel money.
Hope you have a fab trip!
Thanks,
Lucy
Very pleased
Very pleased. Easy to order currency and a fair exchange rate. Currency delivered next day as promised. I have used ICE several times and have always been impressed with the efficiency of their service.
February 11, 2021
Reply from International Currency Exchange (ICE)
Hi Karen,
Thank you for leaving such a brilliant review. It's great to hear you've used our service on multiple occasions! It means a lot to us when customers the time to leave us a lovely review.
We look forward to assisting you again in the future.
Many Thanks,
Sophie
Fast and easy service to use
Fast and easy service to use, money arrived promptly next day as advertised. Would definitely use again.
February 11, 2021
Reply from International Currency Exchange (ICE)
Hi Richard,
We're happy to heard you found our service easy to you used and your currency arrived with you quickly.
Thank you for taking the time to leave us such a great review.
We can't wait to help you with your currency needs in the future.
Many Thanks,
Sophie
Excellent service as always
Excellent service as always.
Will definitely use again. Recommended.
February 10, 2021
Reply from International Currency Exchange (ICE)
Hi Sally,
Thank you for leaving us such a fab review. We really do appreciate it and are really glad to hear you'll be using us again.
We look forward to helping you again in the future.
Many Thanks,
Sophie
Reply from International Currency Exchange (ICE)
Hi Nina,
Thank you for such a fantastic review.
We're really thrilled to be the No1 for foreign currency, and are really grateful that you have taken the time to leave us a review.
We can't wait to assist you again in the future.
Many Thanks,
Sophie
Euro purchase
Currency was easy to purchase - reasonable exchange rate - currency delivered when expected - no cause for concern
February 9, 2021
Reply from International Currency Exchange (ICE)
Hi David,
Thank you for taking the time to leave such a nice review. It is always great to hear from customers and we really appreciate it.
We look forward to helping you again in the future.
Many Thanks,
Sophie
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