ICICI Bank Reviews 921

We have NRE & NRO account with ICICI Bank. My wife went to India after 4 years assuming she has money in ICICI and don't need to take dollars from here. But after reaching there in the branch they are saying some message is popping up and not letting withdraw the money, it may be a KYC issue. I filled all the required KYC request and it took 1 full day to complete the KYC for them. After that my wife went again to the branch to extract money and they said the same thing again that the message is still popping up and she can't take the money out. This is so frustrating and we feel that ICICI is not equipped to serve NRI customers. Their 24/7 US customer service has to wait for India to take action and that takes 1-2 days to do anything. Basically the purpose of having a NRI/NRO account with ICICI was to not carry dollars every time and use our money there. with this instance the purpose is defeated and I am planning to close all accounts with ICICI

Very arrogant staff behavior...I usually transact online.. I wanted to check on one failed transaction at the branch.. As it was around 4 pm an hr after bank closure..They refused to even listen to me..I never had such pathetic experience with other banks till date.

Went to Kailash Colony, New Delhi to open a NRO account on 29.04.2024 at 1:30 pm. The employee could not find anyone to open an account. I left asking myself the question if such banks are prepared to support the great vision of Mr Modi to drive Indian economy to a developed nation status. I think these institutions need to skill their employees further. Very poor performance.

I have a home top up loan with icici. There were some pending charges about 3 years back which I was not aware,nor the bank has intimated me. Without any information they have deducted the sum of rs10000 from my account. When I ask the call center, they are giving the explanation that bank has right to deduct any pending charges without any notice.

The worst support team and policies, I have set auto debit for my Credit card and it was due on 7th April but due to the Holiday Auto debit will be not made, previously I made a manual payment and both payment was executed. Now they are charging me for late payment and for Auto payment failure. The support is very bad, they can only provide recorded replies when we ask extra questions all will cut the call.

I had the pleasure of receiving exceptional service from Geerish Mandrekar at the ICICI Bank Southall branch. Geerish went above and beyond to assist me in opening a 3-in-1 bank/demat account seamlessly. From the initial consultation to the finalization of the process, Geerish demonstrated a high level of professionalism and expertise.

What truly impressed me was Geerish's willingness to go the extra mile. He not only guided me through the account opening process but also came to my house to complete the documentation, ensuring maximum convenience for me. His attention to detail and dedication to providing top-notch customer service truly stood out.

Within a remarkably short period, I received all the necessary details, including login credentials, ATM card, and cheque book, enabling me to start using my account without any delay.

I highly recommend Geerish Mandrekar to anyone seeking banking services at the ICICI Bank Southall branch. His commitment to excellence and personalized approach make him an invaluable asset to the bank and a trusted partner for customers seeking a seamless banking experience. Thank you, Geerish, for your outstanding assistance!

Had been having long standing issues with my Indian ICICI Bank accounts because of my inability to comply with various hurdles which got generated because of Digital revolution in the country since 2014!

Correspondence for many of my accounts in India with other leading Indian Banks have so far met with NO PROGRESS!

I must appreciate that only ICICI Bank took pains to address my issues as and when I could contact them, but the problems had outgrown and mutiplied with time. However, Daniya Grover, Financial Service Officer patiently & boldly listened to my outstanding issues, sat down for hours with us without any grudge, that too smilingly and tackled all the issues, Systematically using Legally correct techniques within the framework of RBI's Directives.

Positive and encouraging results are being received and my confidence in ICICI performance is all time HIGH in comparison to the Leading Indian and Canadian Banks.

Really Officers like Daniya Grover are real assets with any bank and are very Rare even in the leading banking sector of Canada and India as far as my experience in dealing with banks is concerned.

Daniya Grover: A rare and excellent banking professional with ICICI which will make ICICI to excel in the banking sector in times to come!

Very bad customer services. Never resolve any issue I came Malva parisar Indore branch so many times but they always give me excuses any resolve my issues there was an issue issue of payment. I didn’t receive a payment from 2 months

Worst ever customer experience at loan section

My customer service experience at the ICICI bank of the Calgary Branch with Yashu Carla was excellent. I am very grateful that she was able to help me during my personal situation and I had successfully transferred over the fund to the bank in Canada. Initially, it was a frustrating for me to deal with the bank in Kolkata. My sincere appreciation to Ms. Yashu for helping me out with her great customer satisfaction manners. I am looking forward to have future business with the ICICI bank.

I am calling since 4 days to open my upi. But now Ichisaibank's customer care has removed the i mobile app from my phone. How sad. My contact number is +4477721541380 I want to solve my problem 🙏🙏🙏

"Their communication is very poor. It took two months to initiate the process for my business account application. After gathering information about my life and business, they would disappear for two weeks at a time, only to reappear and request more documents every week. I consider myself lucky that I didn't proceed with opening an account with them due to their terrible customer service."

I visited the ICICI Bank Branch at Mississauga, Ontario; on Tuesday, March 19, 2024; to validate their KYC protocol relating to my account, surmount Online Banking challenges and other issues.

Ms. Daniya Grover greeted me warmly, apologised for the short wait and proceeded to hear me out.

Through oversight, I had filled in relevant information in the KYC, but apparently I had used forms that have since been updated. As a result, Daniya input the information for me.

I was struck by her polite demeanour and professionalism. I watched in awe as she rapidly and efficiently navigated and input data in the KYC, Online Banking and other allied ICICI Bank forms. For me, it was a rewarding experience.

Daniya seems to have vast Executive potential. Truly an immense asset to ICICI Canada.

Thank you so much Daniya. Your timely assistance is greatly appreciated.

Worst bank ever seen
every time focus how to collect extra money from customers
though the customer have 10 years relation they don't bother

Three months to open NRI and NRO account. Customer service and crm are clueless. COO and CEO teams non responsive. If you are NRI never go with ICICI direct

If you are an NRI don't do banking with them They are very inefficient and ask for too many documents again and again Even KFC is like a big task and they will lock your account

Dear Sir/Madam,

I have made several attempts to send this request by email, but there is nothing on Google! Hence, here it is.

I wish to suggest opening a new branch in Karcheliya, Dist Surat. Your nearest existing branches are located in Bardoli & Navsari (Gujarat), approximately forty-five minutes to an hour away from Karcheliya. We would appreciate a new branch to better serve our community compared to the nearby SBI and BOB branches.

Currently, we are serviced by SBI, BOB, and Dist Co-Op Bank, all of which have a two-star ranking.

As an account holder with both banks for over 40 years, I have consistently faced issues with face-to-face and net banking.
I maintain three NRE, NRO, and FD accounts with both banks. Their networks frequently experience downtime, OTPs are not sent, password problems often lead to login failures, and the branches are slow to assist with unlocking accounts or processing transactions.

Karcheliya is surrounded by 18 villages with substantial agricultural income and numerous NRI residents.
I propose sending a team to investigate the feasibility of opening a new branch with modern décor and a high level of service. We are tired of receiving poor service and believe a successful venture would be mutually beneficial. Competition is overdue, and existing branches should acknowledge the changing times.

If interested, I am willing to offer three plots for building a new premise, achievable within 50 lakhs (approximately NZ $100,000).

Please contact me to arrange a meeting with my representative in Karcheliya. Even if you are not interested in building a bank on my land, I strongly advocate for the presence of a new branch to better serve the community and expand your operations.

Just look at the way they con their customers read the news

India ICICI bank: 'My bank manager stole $1.9m from my account thus was on BBC site.

I have address my complaint to ICIC CEO , Mr.Anup Bagchi and I want my complaint number and proper investigation for all this delay and wrong information provided to us from so many months and harassing my mother.
Kindly stop wasting our time by exchanging email without even proper response. Kindly please update me about my complaint which I made with ICIC CEO, Mr. Anup Bagchi 2 weeks back.
So long delay in my complaint and no manager have curtosy to take action and solve this complaint so far, what kind of a customer service is this ??? all the delay's and harrasement you did with my old age mother is a clear picture that it's been done purposely by ICICI to get away with all customers hard money which they have with your insurance policy by trusting on ICICI , its so dissapointing and waste of our time by behaving in such a inappropriate unprofessional way from so many months even after making complaints still no action taken for our complaint nor they check their previous email what they send why this all mistake happened by your end .....still no updates no answers......this shows that's its all a scam build by ICICI to trap customers

I raised a request to close PINS and Non PINS demat accounts and submitted paper work on 17th November. ICICI guys have closed my trading accound and non PINS account but asked to me to raise a new request to close PINS account. Troubles started from that time, they claim documents not received first, now they acknowledge documents have been received (closure request form and Client Master Copy) to close account and transfer about 5 lakhs worth of shares to Kotak.
Till date, they do not respond to emails or calls and the account still open.
Now, I started getting letters from the stocks that they are unable to deposit dividends and ICICI sends an email to pay Rs.800 for the account I cannot access nor would like to keep it open.

This is the my worst customer experience from an Indian Bank. I am a UK based NRI, sent documents twice and also when I was in India submitted documents in Khairtabad branch in person on 17th November 2023, still waiting to close the account and access stocks.