ID Medical Reviews 

1,244
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and consultants for their professionalism, supportive approach, and efficiency, often highlighting their approachable and responsive nature in understanding individual needs. The overall user experience is described as smooth and stress-free, with timely communication and quick issue resolution. People frequently mention feeling well-looked after and supported, with the team often going above and beyond to assist them in securing suitable opportunities. This consistent dedication ensures a dependable and trustworthy experience, making the process of finding new roles much easier.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, helpfulness,... See more

Service

Consumers find service to be positive, with many reviewers describing it as professional, reliable, and... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting the exceptional support and... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the promptness and efficiency of... See more

User experience

Customers report positive experiences with the user experience, often describing it as easy, proactive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Professional, thorough, and extremely efficient locum agency. ID medical are excellent from start to finish. I am glad I chose to work through them. Joe Crann ( Senior Recruitment Consultant) is very... See more

Company replied

Rated 5 out of 5 stars

My experience with ID Medical has been positive since I started working with them. My consultant, Denni Luya, has been outstanding, always reachable whenever needed, she sorts things within minutes an... See more

Company replied

Rated 5 out of 5 stars

I have been working with Sushant for many months. I cannot praise him enough for his excellent care. He has persevered in a very difficult market and obtained many different sources of work for... See more

Company replied

Rated 5 out of 5 stars

I have been with ID medical since the beginning of time, for many years. They have been excellent team all around to support their healthcare workers. Denni Luya is one of the best there. I would reco... See more

Company replied


Company details

  1. Recruitment Service
  2. Local Medical Service
  3. Nursing Agency

Written by the company

ID Medical is dedicated to connecting and supporting the Healthcare Professionals and Organisations who take care of our health every day. We recognise the challenges faced by Healthcare Organisations in the rising gap between supply and demand of Healthcare Professionals – as well as the challenges of our busy Healthcare Professionals, whose lives we try to make as easy as possible so they can get on with their important work. Getting the right people in the right place at the right time is what we do best. Our teams have specialist knowledge in all healthcare settings, specialties and professions. We are proud and privileged to be to be the largest on framework Workforce Solutions provider with trusted partnerships that span the entire healthcare spectrum, regularly working with over 95% of NHS Trusts, and in the last three years, all 100%.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(1,244)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

ID Medical made my dream come true and…

ID Medical made my dream come true and managed to secure me a job in the UK. I appreciate the help that I got especially from Mr. Alex Marin who oversaw my transition coming from Singapore to the United Kingdom. Until now he continues to communicate with me and help me develop my career as a doctor in the UK.

Dr Allan Acosta

March 11, 2026
Unprompted review
ID Medical logo

Reply from ID Medical

Hi Allan,

Your kind words mean a lot to us!

We’re thrilled to hear about your positive experience and appreciate your recognition of Alex’s efforts.

Thank you for choosing us as your medical recruitment partner.

Kind regards,

ID Medical Team

Rated 5 out of 5 stars

Outstanding service

I have worked closely with Alex Marin at ID Medical as a Locum Consultant for several years, and his service has been consistently exceptional. Alex possesses a rare combination of efficiency and genuine professional intuition; he understands the specific requirements of consultant-level placements and consistently delivers high-quality opportunities that align with my clinical expertise.
His communication is proactive, transparent, and grounded in a deep understanding of the current healthcare landscape. Navigating the logistics of long-term locum work can be complex, but Alex makes the process seamless, allowing me to focus entirely on patient care. For any senior clinician seeking a reliable, high-caliber recruitment partner, I cannot recommend Alex highly enough.

December 5, 2025
Unprompted review
ID Medical logo

Reply from ID Medical

Hi Sreekanth,

Your kind words mean a lot to us!

We’re thrilled to hear about your positive experience and appreciate your recognition of Alex’s efforts.

We pride ourselves in putting our Healthcare Professionals at the centre of everything we do!

Thank you for choosing us as your medical recruitment partner.

Kind regards,

ID Medical Team

Rated 5 out of 5 stars

ID MEDICAL in my career, since 2021

I was contacted by ID MEDICAL in 2021, when I arrived to England.
Alexandru Martin was my nexus to the company. He helped me to find a good position for the NHS, being always approachable and confident.
I know that he and the company can help me to find the job which fulfills my expectations.

March 10, 2026
Unprompted review
ID Medical logo

Reply from ID Medical

Thank you for your wonderful review, Marina!

Rated 5 out of 5 stars

Great Agency

Great Agency. My contact Yesudas goes above and beyond to help me find shifts.

March 10, 2026
Unprompted review
ID Medical logo

Reply from ID Medical

Thank you for your wonderful review, Sban!

Rated 4 out of 5 stars

Commendable service


Yesudas whom I relate with is very polite.
He makes sure I get paid promptly

March 9, 2026
Unprompted review
ID Medical logo

Reply from ID Medical

Thank you for you wonderful review!

Rated 5 out of 5 stars

Excellent service

I’ve had a very positive experience working with ID Medical. A special mention goes to Yesudas Swami, who has been extremely professional throughout. His customer service has been excellent. He consistently keeps me informed, guides me through every step of the process, and is always respectful and punctual.

Communication has always been prompt, and he makes sure that everything runs smoothly and that my needs are met. Overall, the team at ID Medical has been great to work with, and the company has also been very reliable when it comes to timely payments.

Thank you for the excellent service.

March 9, 2026
Unprompted review
ID Medical logo

Reply from ID Medical

Hi Augustine,

Your kind words mean a lot to us!

We’re thrilled to hear about your positive experience and appreciate your recognition of Yesudas’s efforts.

Thank you for choosing us as your medical recruitment partner.

Kind regards,

ID Medical Team

Rated 5 out of 5 stars

A shout out to Yesudas Swami

Yesudas was very supportive throughout the whole process from the start to securing shifts.
From the beginning to the end of the process, he was extremely supportive in his role as agency representative. He showed persistence and endurance and was always helpful, demonstrating care and understanding towards the difficulties and frustrations I experienced along the way especially through the rigorous process of compliance.
Without his encouragement and reassurance, I would not have pursued the role, as the compliance process was lengthy and at times confusing. It was far more rigorous than any compliance procedures I had experienced previously.
Yesudas is a valuable asset to the organisation and a rare professional whose dedication and persistence stand out. At times he went well beyond the expectations of his role to provide encouragement and support when I was close to losing hope of pursuing this role.

March 9, 2026
Unprompted review
ID Medical logo

Reply from ID Medical

Hi There,

Your kind words mean a lot to us!

We’re thrilled to hear about your positive experience and appreciate your recognition of Yesudas’ efforts.

We pride ourselves in putting our Healthcare Professionals at the centre of everything we do!

Thank you for choosing us as your medical recruitment partner.

Kind regards,

ID Medical Team

Rated 5 out of 5 stars

Joe Crann has been exceptional in…

Joe Crann has been exceptional in managing my placements with ID Medical. He’s organised, approachable, and always goes the extra mile to make sure everything is sorted. A very smooth experience overall.

March 5, 2026
Unprompted review
ID Medical logo

Reply from ID Medical

Hi Fahzad,

Your kind words mean a lot to us!

We’re thrilled to hear about your positive experience and appreciate your recognition of Joe’s efforts.

Thank you for choosing us as your medical recruitment partner.

Kind regards,

ID Medical Team

Rated 5 out of 5 stars

Great experience with Sohail and ID medical

Great experience with ID medical. Sohail Rangila has been extremely helpful, making the whole process very easy and stress free. Always available to answer urgent queries. An asset to the company. Thank you for all your help.

March 4, 2026
Unprompted review
ID Medical logo

Reply from ID Medical

Hi Sam,

Your kind words mean a lot to us!

We’re thrilled to hear about your positive experience and appreciate your recognition of Sohail’s efforts.

Thank you for choosing us as your medical recruitment partner.

Kind regards,

ID Medical Team

Rated 5 out of 5 stars

My experience with my Recruitment Consultant, Mr Joe Crann

My experience with my Recruitment
Consultant, Mr Joe Crann has been excellent. He is reliable, very helpful, supportive, approachable. He always ensures I get the best job.
The company has an excellent team helping clients like myself obtain clinical jobs.

January 12, 2026
Unprompted review
ID Medical logo

Reply from ID Medical

Hi There,

Your kind words mean a lot to us!

We’re thrilled to hear about your positive experience and appreciate your recognition of Joe’s efforts.

Thank you for choosing us as your medical recruitment partner.

Kind regards,

ID Medical Team

Rated 5 out of 5 stars

Fantastic agency- ask for Joe!

Fantastic locum agency to work with. My agent Joe Crann was particularly stand out. Able to arrange me assignments in the specialty and geographical area of choosing. Always available to support even taking into account the unsocial hours we often work. Compliance and all behind the scenes work managed perfectly to allow seamless movement between posts.

March 3, 2026
Unprompted review
ID Medical logo

Reply from ID Medical

Hi Jacob,

Your kind words mean a lot to us!

We’re thrilled to hear about your positive experience and appreciate your recognition of Joe’s efforts.

Thank you for choosing us as your medical recruitment partner.

Kind regards,

ID Medical Team

Rated 5 out of 5 stars

Excellent Locum Agency

Professional, thorough, and extremely efficient locum agency. ID medical are excellent from start to finish. I am glad I chose to work through them. Joe Crann ( Senior Recruitment Consultant) is very supportive, and a credit to the agency. He helped me get back into the NHS after a long career break. I cannot praise him enough.

March 3, 2026
Unprompted review
ID Medical logo

Reply from ID Medical

Hi Farhat,

Your kind words mean a lot to us!

We’re thrilled to hear about your positive experience and appreciate your recognition of Joe’s efforts.

Kind regards,

ID Medical Team

Rated 5 out of 5 stars

Excellent

I was introduced to Joe Crann by a trusted friend when I was just starting out as a new locum and feeling pretty daunted by the whole process. From the very first conversation, Joe has been nothing short of amazing. He’s authentic, approachable, and genuinely fun to work with.

Joe consistently goes above and beyond, whether it’s sorting things out quickly, offering reassurance and taking the time to get to know me as a person and what works for me work-wise. I always feel well looked after, supported and respected.

I recommend Joe wholeheartedly (and often!) to friends and colleagues. He’s exceptional at what he does, and I’m incredibly grateful for the help.

March 3, 2026
Unprompted review
ID Medical logo

Reply from ID Medical

Hi Anna,

Your kind words mean a lot to us!

We’re thrilled to hear about your positive experience and appreciate your recognition of Joe’s efforts.

We pride ourselves in putting our Healthcare Professionals at the centre of everything we do!

Thank you for choosing us as your medical recruitment partner.

Kind regards,

ID Medical Team

Rated 5 out of 5 stars

Good experience all round

I work with Joe Crann, he always ensures I get decent jobs at a good rate, nothing but a positive experience.

March 3, 2026
Unprompted review
ID Medical logo

Reply from ID Medical

Thank you for your wonderful review, Simon!

Rated 1 out of 5 stars

Underpayment

My experience with ID Medical has been deeply disappointing.

I was given clear information regarding rates of pay and payment method prior to accepting shifts. However, what was later processed did not reflect what had been agreed. There was confusion between PAYE, umbrella and limited company arrangements, and the position appeared to change without proper explanation.

Attempts to resolve this through payroll were slow and inconsistent. Different members of staff provided conflicting information, and I was left chasing for clarification regarding money I had already earned.

For healthcare professionals — whether trainee nurses, ODPs or HCAs — clarity and reliability around pay is not optional. It is fundamental. Unfortunately, that standard was not met in my case.

I would strongly advise others to ensure all rates and payment arrangements are confirmed clearly in writing before accepting any work.

November 29, 2025
Unprompted review
ID Medical logo

Reply from ID Medical

Dear Darren,

Thank you for your feedback. Firstly, we are very sorry our service did not meet your expectations. We have investigated your concerns and we can see there was a failure on our behalf to provide clear information and this is not the standard of service we strive to provide to our Healthcare Professionals.

We appreciate your very constructive and helpful feedback and we have taken steps to ensure this does not happen again through revised training and processes.

We can only apologise this was not escalated at the time and for the inconvenience this caused you. If we can support you in any further way, please do let us know.

Kind regards,

ID Medical Team

Rated 4 out of 5 stars

Hi I joined ID MEDICAL 3months ago.Its…

Hi I joined ID MEDICAL 3months ago.Its very professional, efficient and up yo date.I was appointed to work with Shifa who was very professional, nice,and kind.
Tariq Abdalla

December 17, 2025
Unprompted review
ID Medical logo

Reply from ID Medical

Hi Tariq,

Your kind words mean a lot to us!

We’re thrilled to hear about your positive experience and appreciate your recognition of Shifa’s efforts.

Thank you for choosing us as your medical recruitment partner.

Kind regards,

ID Medical Team

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