ID-Workz Performance Parts Reviews 

306
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I needed some springs for my car asap as one of the spring collapsed. I chose to get some from ID-Workz. I told them the situation and that I needed them immediately. I dealt with two very accommod... See more

Rated 5 out of 5 stars

Bought some coilovers for my eg civic from ID works mainly due to the fact they were cheaper than the competition. Had an email shortly after placing the order to explain there would be a 5/6week wait... See more

Rated 5 out of 5 stars

Emergency Purchase Following a Rodent under the bonnet. Very fast turnaround and excellent stock levels. Defi Sensors delivered by Fed Ex the following morning. Saved a load of grief & worry. G... See more

Rated 5 out of 5 stars

Idworkz have always provided a good stock of quality products and despatched items quicker than any other parts shop I've used, their customer service is also of the highest quality. Recently an item... See more

Company details

  1. Auto Machine Shop
  2. Racing Car Parts Store

Written by the company

ID-Workz is a UK based supplier of performance and replacement car parts. We supply a wide range of upgrades including suspension, big brakes, exhausts, wheels and engine tuning parts. We also stock standard replacement parts such as service parts, belts, brakes, engine parts and oil.


Contact info

4.2

Great

TrustScore 4 out of 5

306 reviews

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4.2

All reviews

(306)

1 review in the last 12 months

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Rated 1 out of 5 stars

Ordered never arrived

Ordered some brake lines and they never arrived, nothing was done about it, just given the response of “it says it was delivered there’s nothing we can do” and told me there is loads of fraud with people saying items never arrived.

June 3, 2021
ID-Workz Performance Parts logo

Reply from ID-Workz Performance Parts

Hi Asim,

Your Royal Mail tracking shows the item was delivered to your address and signed by you or someone who shares the same surname as you.

Sorry to disappoint, however when the item has been signed for we can't just ship another item free of charge.

Rated 4 out of 5 stars

**big boost pipes**

The intercooler itself is really good, but if you go for the Big Boost pipes all I will say is have fun fitting them, the instructions don't give any details on how to do this, this job has taken about 8 hours to complete with two of us working on it, was worth it but just keep that in mind when going big boost pipe options

May 31, 2021
Unprompted review
Rated 1 out of 5 stars

The service wasn’t great and took over…

The service wasn’t great and took over 10 weeks to get delivered from order date and for 3 weeks my order wasn’t even processed. Rang several times about my order and never really helped much on the phone. Wouldn’t order from here again.

May 20, 2021
ID-Workz Performance Parts logo

Reply from ID-Workz Performance Parts

Hi Emma,

I'm really sorry about the delay with your order. Our HSD coilover shipment was delayed due to reasons out of our hands and I'm sorry if we didn't give you regular updates on your order.

Once again we're sorry for the delay and we hope you enjoy your new suspension.

Rated 1 out of 5 stars

100% the worse company I have ever…

100% the worse company I have ever dealt with
My suspension took twice aslong as it should of
After 2 months of chasing them almost every day I finally received my order, only to find the springs were not the ones i even ordered, now I’ve been told there going to send the correct ones but there unsure of when that will actually be.
I had absolutely zero contact from them unless I chased them, I will never order from I’d workz again

May 12, 2021
ID-Workz Performance Parts logo

Reply from ID-Workz Performance Parts

Hi David,

I'm really sorry about the delay with your order. Our HSD coilover shipment was delayed due to reasons out of our hands.

I can see we were in touch with you throughout the time the order took to arrive. We did give you the option to cancel and explained how we can't guarantee a delivery time as the HSD shipment was delayed however you did choose to keep the item on order.

Once again we're sorry for the delay and we hope you enjoy your new suspension.

Rated 5 out of 5 stars

Great company

Ordered from this company a few times now. Cant fault them. Fast delivery, quality parts, won't get any cheaper, great customer service. Highly recommended

May 7, 2021
Unprompted review
Rated 1 out of 5 stars

Not great delivery service

Not great delivery service

I have 2 other friends along with myself that struggled to find out when the product was actually going to arrive. Was suppose to be a 3-4 week wait time.... it took nearly 3 months... and one of the orders wasn’t even the correct item sent, won’t be using again

May 7, 2021
ID-Workz Performance Parts logo

Reply from ID-Workz Performance Parts

Hi Ryan,

I'm really sorry about the delay with your order. Our HSD coilover shipment was delayed due to reasons out of our hands however we kept you informed throughout the order.

We originally advised you the order will take approximately 4 weeks and when we were informed of the delays from our supplier we notified you and also gave you the option to cancel. You chose to keep them on order as you know they would take the same amount of time from any other supplier (and would cost you more)

Your order was placed on 8th March and dispatched on 30th April with DPD. It was 3 weeks late - it certainly didn't take 3 months to arrive as your review states.

Once again we're sorry for the delay and we hope you enjoy your new suspension.

Rated 5 out of 5 stars

Eg coilovers

Bought some coilovers for my eg civic from ID works mainly due to the fact they were cheaper than the competition. Had an email shortly after placing the order to explain there would be a 5/6week wait as they were a special order and asked if I still wanted to proceed,no worries to me as I was in no rush....2 weeks later they were at my door 😁. Needless to say I couldn't be happier with how things went and I would definitely consider ID workz for future items 👍

April 15, 2021
Rated 5 out of 5 stars

Everything comes on time

Everything comes on time , i bought a full fordge rebuild kit for glanza on tuning developments and its been over 3 months and still havent got the parts £1900 , if i had of known i would of bought the parts from you

April 15, 2021
Rated 1 out of 5 stars

Immature Management

After receiving delivery of an airtec intercooler that took 6 weeks to arrive and not even in the colour i wanted, but that's another story. We attempted to have the intercooler fitted and was advised by a mechanic that much of the front bumper needed cutting out and this would butcher the front of the car. I'm by no means understand the mechanics of fittings mods etc, but I will certainly take advice from the man who was supposed to fit it. i then messaged id workz about potentially returning the item. Granted it was 10 days after the 28 days return policy. I asked if it was possible that they could help and they said yes, but then 10 minutes later they messaged me changing their mind, as management decided to just say no and dig their heels in. After an exchange of replies Idrees (Manager) decided to respond with a real condescending response, how mature! Laughable really. The product has never been used and was barely outside of the 28 day window. I would have given them a 2 star, but for the immature response they deserve only 1.

April 8, 2021
Unprompted review
ID-Workz Performance Parts logo

Reply from ID-Workz Performance Parts

Hi,

I've checked your order and it was dispatched within 12 working days of ordering, not 6 weeks. Our listing states it's a special order item so this lead time is correct and the order was not late. You ordered a black intercooler with blue hoses, which is exactly what we sent.

6 weeks later you contacted us to return the item. Our returns policy states we do not accept returns after 28 days from the date of delivery.

Once we made you aware of this you used the excuse that the item doesn't fit. We have this exact same intercooler fitted on our own Golf Mk5 GTI which is the same car as yours. The bumper doesn't need to be cut at all. This intercooler fits in place of the original intercooler which is approx 6" away from the bumper. This is why we refused to accept your false excuse of 'the item doesn't fit'.

The bottom line is you tried to return an item 6 weeks after it was delivered and spat your dummy out when we told you we can't take it back. You then threatened us with a bad review if we didn't accept the return thinking you'd twist our arm in to giving you a refund. Sorry but we won't be bullied in to giving anyone a refund, especially someone with such disgusting and childish attitude.

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

Not very impressed... Sent out wrong kit even after explaining over the phone my cars make, model, age and reg number, how can a so called professional company then get it wrong. And before I ordered I doubled checked again with them all details over the phone to there sales team before I purchased. So how can it not be there fault seeing as this is what they sell day in day out. Do not buy from this company as all they then do is try and sell you other full kit at a slightly discounted rate. I bought a ram air induction kit for an Audi TT mk 2 2007 with my reg number and stated at the time of my conversion on the phone the battery was situated in the cars boot not under the bonnet... So needed the right kit for that car... Easy you would think.... DON'T WASTE YOUR TIME !!!!!!!

March 24, 2021
Unprompted review
ID-Workz Performance Parts logo

Reply from ID-Workz Performance Parts

Hi Garry,

Sorry to see you had an issue with your order.

I've had a look to see what went wrong here. You sent us pictures via Whatsapp asking for the correct induction kit for your car. We advised of the correct kit for your car but you then went and ordered the wrong one later that evening.

We would have happily swapped it for you if you hadn't tried to fit it and it was in saleable condition.

Sorry about this.

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