Identity The Jewellers Reviews 

567
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Wanted an Item of jewellery from a collection issued in 2011. Found it here at a marked down price (less than half). Order process simple with fast free delivery.

Rated 5 out of 5 stars

Found Identity via Google and placed an order for several Nomination charms, received an email straight back saying one was out of stock but that they would be happy to either refund me or send once t... See more

Rated 5 out of 5 stars

I have placed two or three orders as presents and for myself over the last couple of weeks. I wasn't sure what to expect but the all round service has exceeded my expectations by far! My orders arrive... See more

Company replied

Rated 4 out of 5 stars

Order was dispatched a little later than hoped due to watch being out of stock. However, after chasing up, communication was very good, they refunded the next day delivery charge without me asking, an... See more

Company replied

Company details

  1. Jewelry Store
  2. Watch Store

Information provided by various external sources

Identity The Jewellers is home to over 100 brands of mens and ladies jewellery and watches to suit all ages and tastes, and leading designers include the very best of Endless Jewelry Charms, Nomination, Story by Kranz & Ziegler, Trollbeads, Hugo Boss, Fossil, Bering and Kate Spade. Shop the best for less at a leading High Street retailer for designer jewellery, charm bracelets and watches, offering only the latest and most stylish of premium jewellery and watches. Shop online today or visit us in-stores and discover some of the most stunning collections in the jewellery and watch fashion world… With more than 100 brands to choose from, other exciting and British-made designers include that of Anchor And Crew, Tateossian, UNIQUE Jewelry and Fred Bennett for him, as well as Babette Wasserman, Coeur De Lion, My iMenso and Chrysalis for her.


Contact info

4.8

Excellent

TrustScore 5 out of 5

567 reviews

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4.8

All reviews

(567)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

love it.

Love the bracelet n charms. Didn't take long to arrive. Quite disappointed I didn't get the nomination tool with the package, as I wanted to put the charms on straight away!! Great service tho.

May 8, 2014
Unprompted review
Rated 5 out of 5 stars

Speedy delivery!

The item i bought is Beautiful, better than expected and the delivery was very very quick.
Thank you

April 20, 2014
Unprompted review
Rated 3 out of 5 stars

Only partially happy

I was pleased with the items purchased and the speed of the delivery. I was however VERY disappointed that the charm tool was not in stock and this was not clear until the delivery arrived. As the purchases were a birthday present this was very significant. I rang to discuss the matter and the person spoken to was very apologetic but I am still waiting for the tool to arrive.
Sue Hutson

April 9, 2014
Unprompted review
Rated 5 out of 5 stars

Highly recommended quick service

First experience of Identity Jewellers and am very pleased with Storywheels bracelet and charm, I would have liked to receive a Storywheels catalogue with goods though.

April 6, 2014
Unprompted review
Rated 5 out of 5 stars

A brilliant website and excellent customer service!

I would definitely use this company again. The website was brilliant - I loved the way you could view each item by magnifying the image, which was much better than looking in the Trollbead catalog.

The delivery was excellent too. I ordered one day and received it the next - my wife was very happy to have her mother's day gift on time. I would recommend this seller to all my friends and will be using them myself again soon.

April 1, 2014
Unprompted review
Rated 5 out of 5 stars

Really quick!!

Lovely spinning rings - bought for myself, but would buy for a present, as they came really quickly, and are just as advertised - i'm really happy with them - i'll be buying more!!

March 23, 2014
Unprompted review
Rated 5 out of 5 stars

Outstanding service and speedy delivery

I would not hesitate to recommend or use this company again. I have nothing negative to say. Very impressed with the service, from ordering right through to delivery. Quality goods lower than retail prices. Well done

March 21, 2014
Unprompted review
Rated 5 out of 5 stars

Quality goods, and quality service.

I made a foolish error when sending my order, and the company were very helpful in pointing this out immediately and corrected the order, thus saving me money. This leaves me with a very favourable impression, as the goods arrived on time, packaged neatly, and just what I wanted. I will use these people again.

March 7, 2014
Unprompted review

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